LG GM63SDS, Owner'S Manual

Page: 41 / 92

41
SMART DIAGNOSIS
SMART DIAGNOSIS
(In some models).
Using Smart Diagnosis
NOTE
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.
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Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service center.
This gives you the capability of speaking directly
to our trained specialists. The specialist records
the data transmitted from your machine and
uses it to analyze the issue, providing a fast and
effective diagnosis.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
Diagnosis.
1. Lock the display. To lock the display, press and
hold the Lock button for three seconds. (If the
display has been locked for over five minutes,
you must deactivate the lock and then ractive
it).
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front
of the speaker that is located on the right hinge
of the refrigerator door, when instructed to do
so by the call center.
4. Press and hold the Freezer Temperature button for
three seconds while continuing to hold your phone to
the speaker.
5. After you hear three beeps, release the Freezer
Temperature button.
6. Keep the phone in place until the tone transmission
has finished. This takes about 15 seconds, and the
display will count down the
time. Once the countdown is over and the tones have
stopped, resume your conversation with the specialist,
who will then be able to assist you in using the
information transmitted for analysis.
If you experience problems with your refrigera-
tor, call to the LG service center. Only use the
Smart Diagnosis feature when instructed to do
so by the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
First, call to the LG service center. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent.