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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
COOLING/ ICE & WATER
Problem
Possible Causes
Solutions
Interior moisture
buildup.
Doors are opened often or for long
periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly.
See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid.
Humid weather allows additional moisture to
enter the compartments when the doors are
opened leading to condensation or frost.
Maintaining a reasonable level of humidity in
the home will help to control the amount of
moisture that can enter the compartments.
Defrost cycle recently completed.
During the defrost cycle, the temperature of
each compartment may raise slightly and
condensation may form on the back wall.
Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost
cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to
prevent condensation and frost.
Food is freezing
in the refrigerator
compartment.
Food with high water content was placed
near an air vent.
Rearrange items with high water content away
from air vents.
Refrigerator temperature control is set
incorrectly.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Refrigerator is installed in a cold location. When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the
refrigerator compartment. The refrigerator
should not be operated in temperature below
55°F (13°C).
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently or for long
periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature
and moisture level within the compartment.
Increased moisture will lead to frost and
condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
