LG GLS8848SC Owner'S Manual Download Page 57 | Manualshive

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57

TROUBLESHOOTiNg

ENGLISH

Problem

Possible Causes

Solutions

Not dispensing
water.

New installation or water line
recently connected.

Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air
and contaminants from the system.
Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.

The dispenser panel is locked.

Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.

The dispenser is not set for
water dispensing.

The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.

Fridge or freezer doors are not
closed properly.

Water will not dispense if any of the fridge doors
are left open.

Water filter has been recently
removed or replaced.

After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release
the dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.

Tubing connecting fridge to
house supply valve is kinked.

The tubing can kink when the fridge is moved
during installation or cleaning resulting in reduced
water flow. Straighten or repair the water supply
line and arrange it to prevent future kinks.

The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.

Connect fridge to the water supply and turn the
water shutoff valve fully open.

If the problem persists, it may be necessary to
contact a plumber.

Icemaker is
making too much
ice.

Icemaker shutoff (arm/sensor)
is obstructed.

Empty the ice bin. If your icemaker is equipped
with an ice shutoff arm, make sure that the arm
moves freely. If your icemaker is equipped with
the electronic ice shutoff sensor, make sure that
there is a clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to confirm
proper operation.

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Summary of Contents for GLS8848SC

Page 1: ...ase read this owner s manual thoroughly before operating and keep it handy for reference at all times GLS8848SC GMJ916NSHV GML916NSHV www lg com ENGLISH FRANÇAIS ESPAÑOL Copyright 2017 LG Electronics Inc All Rights Reserved MFL69002227_Rev 01 ...

Page 2: ...and Water Dispenser 32 Storing Food 32 Food Preservation Location 34 Food Storage Tips 34 Storing Frozen Food 35 Adjusting the Fridge Shelves 35 Detaching the Shelf 35 Refitting the Shelf 36 Using the Folding Shelf 36 When Closing the Door 37 Big Fresh Zone 37 Removal of the Big Fresh Zone drawer 37 Refitting the Big Fresh Zone drawer 38 How to remove and refit the vegetable box 39 Extra Space Mul...

Page 3: ...alarm sounds in 30 second intervals until it is closed Express FREEZE The freezer section is maintained at the coldest temperature for a 24 hour period before automatically resuming normal operation The freezer display temperature will not change when Express Freeze is engaged It will also enhance ice production whilst it is on Auto Closing Hinge The fridge doors close automatically with a slight ...

Page 4: ...ty messages that inform you of hazards that can kill or hurt you or others or cause damage to the product All safety messages will be preceded by the safety alert symbol and the hazard signal word WARNING or CAUTION These words mean WARNING To reduce the risk of fire electric shock or personal injury when using your product basic safety precautions should be followed including the following y y Ke...

Page 5: ... particular appliance is shown on the identification plate inside the appliance Never start up an appliance showing any signs of damage If in doubt consult your dealer y y Do not use electrical appliances inside the food storage compartments of the appliance unless they are of the type recommended by the manufacturer y y The refrigerant and insulation blowing gas used in the appliance require spec...

Page 6: ...ord facing downward Installation y y Contact an authorized service center when you install or relocate the fridge y y When moving your fridge away from the wall be careful not to roll over or damage the power cord y y Connect this product to a dedicated grounded electric outlet conforming with the rating prior to use It is the user s responsibility to replace a standard 2 prong wall outlet with a ...

Page 7: ...a or 1 4 8 4 kgf cm on models without a water filter and 40 120 psi or 276 827 kPa or 2 8 8 4 kgf cm on models with a water filter Use y y DO NOT allow children to climb stand or hang on the fridge doors or shelves in the fridge They could damage the fridge and seriously injure themselves y y Where fitted do not place heavy objects on the dispenser of the fridge or hang onto it y y Do not place he...

Page 8: ...nd similar non retail applications y y This appliance has an incorporated ice maker installed by the manufacturer If you have any problem with this feature please contact an authorised service conter y y Do not use this product for special purposes or mobile applications storage of medicine or test materials or on ships etc y y Unplug the power plug before cleaning or repairing the fridge y y If t...

Page 9: ...s cut or remove the third ground prong from the power cord y y Do not use an adapter plug and plug the power plug into a multi outlet extension cord y y Disconnect the power cord immediately if you hear a noise smell a strange odor or detect smoke y y Turn the power off if dust or water from above or below penetrates into the fridge Call a service agent y y Do not disassemble or modify the fridge ...

Page 10: ...tal capabilities or lack of experience and knowledge if they are supervised or been given instructions concerning the use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision y y CENELEC countries AT BE BG HR CY CZ DK EE FI MK FR DE GR HU IS IE IT LV LT LU MT NL ...

Page 11: ... ventilate the room immediately A spark could trigger an explosion causing a fire or burns Because this fridge uses natural gas isobutene R600a as the environment friendly refrigerant even a small amount 50 60g is combustible If gas leaks from severe damage during delivering installing or using the fridge any spark may cause fire or burns CAUTION Installation y y The fridge must be properly instal...

Page 12: ...on the shelves it may fall and cause injury when the door is opened y y Do not move fridge while the fridge is operating A Compressor rattling noise may occur as a result and will only stop when the compressor cycles off or when the power to the unit is turned off and back on again This is normal and will not impact on the performance or the life of the compressor The rattling will stop after the ...

Page 13: ...e The appearance and specifications of the actual product may differ depending on the model Fridge Exterior Applicable to some models only LED Display Displays the fridge and freezer s target temperature the water filter condition and the dispenser status Door in Door release Button Fridge Freezer Filtered Water and Ice Dispenser Dispenses purified water and ice ...

Page 14: ... lamps light up the inside of the fridge Shelf Dairy Product Bin Used to preserve dairy products Fridge Basket Shelf Freezer Basket Big Fresh Zone Pure N Fresh Filter Door In Door Folding Shelf Big Fresh Zone Freezer Basket Extra Space Drawer Drawer Indoor Ice Bin Ice cubes are automatically produced ...

Page 15: ...he door as soon as possible y y It is not advised to overcrowd your fridge Enough space should be left for cool air to circulate y y Do not set the temperature of the fridge lower than needed Do not put the food near the temperature sensor y y Allow hot food to cool prior to storing Placing hot food in the fridge freezer could spoil other food and lead to higher energy consumption y y Do not block...

Page 16: ...e or glue rub the area briskly with your thumb Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers Wipe with warm water and dry Do not use sharp instruments rubbing alcohol flammable fluids or abrasive cleaners to remove tape or glue These products can damage the surface of your fridge Fridge shelves are installed in the...

Page 17: ...08 cm from the rear wall 4 To avoid vibrations the appliance must be leveled 5 in temperatures below 5 C It may affect the performance 2 5 08 cm 24 61 cm Removing the Left Fridge Door How to Remove the Fridge Door 1 The water supply is connected to the upper right part of the rear surface of the fridge Remove the ring in the joint area Hold the water supply connection and gently push the Collet to...

Page 18: ...ge free of the latch be careful that the door does not fall forward Hinge Lever Latch 5 Lift the door from the middle hinge pin and remove the door Caution Place the door inside facing up on a non scratching surface Removing the Right Fridge Door 1 Remove the top hinge cover screw Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver 2 Detach t...

Page 19: ...e lever clockwise Lift the top hinge free of the hinge lever latch 4 Lift the door from the middle hinge pin and remove the door Caution Place the door inside facing up on a non scratching surface Note 1 Gently insert the tube until only one line shows on the tube Correct Incorrect 2 Pull the tube to make sure that the tube is tightly fastened Collet Tube Insert Line ...

Page 20: ...pin as shown in the figure 2 Fit the hinge over the hinge lever latch and slot it into place Rotate the lever counterclockwise to secure the hinge Assembling the Right Fridge Door Hinge Lever Latch 4 Make sure that the door switch located inside the cover is tightly connected Position the cover in its place Insert and tighten the cover screw 3 Connect the wire harness ...

Page 21: ...asten the hinge Assembling the Left Fridge Door 3 Connect all the wire harnesses Hinge Lever Latch 4 Push the water supply tube into the hole on the top case and pull it through the backplate 5 Hold the water supply connection and gently push in the collet to connect the water supply line as shown in Insert the tube at least 5 8 inch 15 mm into the connector 6 Make sure that the door switch locate...

Page 22: ...or and use a pair of long nose pliers not supplied to additionally insert 3 a snap ring until the heights are balanced as in the drawing GLS8848SC GMJ916NSHV y y If the right side door is lower lift the right side door and turn the hinge bolt using the spanners as in the drawing for upper regrigerator doors use spanners 1 GML916NSHV 3 Remove the door by raising it from the lower hinge How to Remov...

Page 23: ...ut clockwise to unscrew the locking nut 2 Use the narrower side of the spanner to turn the adjustment hinge pin clockwise or counterclockwise and adjust the gap difference between the fridge and the freezer door 3 After the door heights are adjusted completely tighten the locking nut counterclockwise Caution Do not adjust the hinge pin height level too much The hinge pin can fall out Range of heig...

Page 24: ...age If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 40 to 60 psi 276 414 kPa or 2 8 4 2 kgf cm less than 2 0 3 0 sec to fill a cup of 7 oz or 198 cc capacity All installations must be in accordance with local plumbing code requirements Caution Do not install the icemaker tubing in areas wh...

Page 25: ...cause the food to spoil or a bad odor could remain inside the fridge Wait for the fridge to cool Allow your fridge to run for at least three to four hours before putting food in it Check the flow of cold air in the freezer compartment to ensure proper cooling The fridge makes a loud noise after initial operation This is normal The loudness will decrease as the temperature lowers Before Plugging in...

Page 26: ... loads is 18 C 20 C Ice On Off Press the Ice On Off button for 3 seconds to turn the icemaker On Off Express Freeze This function increases both ice making and freezing capabilities y y When you touch the Express Freeze button the graphic will illuminate in the display and will continue for 3 hours The function will automatically disable itself after 3 hours y y You can stop this function manually...

Page 27: ... Lock button for three seconds or more The Lock icon will display and the Lock function is now enabled y y To disable the Lock function press and hold the Lock button for approximately three seconds Change Water Filter When the water filter indicator turns on you need to change the water filter After changing the water filter press and hold the Change Filter button for three seconds to turn the in...

Page 28: ...result in damage or personal injury y y The icemaker will stop producing ice when the in door ice bin is full If you need more ice empty the ice bin into the extra ice bin in the freezer compartment During use the ice can become uneven causing the icemaker to misread the amount of ice cubes and stop producing ice Shaking the ice bin to level the ice within it can reduce this problem y y Storing ca...

Page 29: ...s when the in door ice bin is full When full the in door ice bin holds approximately 6 to 8 glasses of ice y y Foreign substances or frost on the auto shutoff feeler arm can interrupt ice production Make sure the feeler arm is clean at all times for proper operation Auto shutoff feeler arm Icemaker Turning the Automatic Icemaker On or Off To turn the automatic icemaker On Off press and hold the Ic...

Page 30: ... may be affected y y Keep the glass at a proper distance from the ice outlet A glass held too close to the outlet may prevent ice from dispensing y y To avoid personal injury keep hands out of the ice door and passage y y Never remove the dispenser cover y y If ice or water dispenses unexpectedly turn off the water supply and contact a qualified service center Caution When You Should Turn the Icem...

Page 31: ...tinues contact a qualified service center Do not use the ice or water until the problem is corrected y y The dispenser will not operate when either of the fridge doors are open y y If dispensing water or ice into a container with a small opening place it as close to the dispenser as possible y y Some dripping may occur after dispensing Hold your cup beneath the dispenser for a few seconds after di...

Page 32: ...pes of food Store your food in the optimal space to enjoy the freshest taste Freezer Basket Preserve small packaged frozen food or frequently taken out foods Drawer 1 Preserve small packaged frozen food or frequently taken out foods Drawer 2 Preserve frozen food to keep longer Big Fresh Zone Preserve vegetables and fruits Fridge Basket Store beverages water etc ...

Page 33: ... often warm air may penetrate the fridge and raise its temperature It can also increase the fridge s electricity usage Note y y If you are leaving home for a short period of time like a short vacation the fridge should be left on Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer y y If you are leaving the fridge turned off for an extended period of t...

Page 34: ...s or plastic containers and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap aluminum foil or plastic containers with tight lids Storing Frozen Food Freezing Your freezer will not quick freeze a l...

Page 35: ...t tight lids y y Wax paper or wax coated freezer wrap y y Thin semi permeable wrap Adjusting the Fridge Shelves The shelves in your fridge are adjustable to meet your individual storage needs Your model may have either glass or wire shelves Adjusting the shelves to fit different heights of items will make finding the exact item you want easier Doing so will also reduce the amount of time the fridg...

Page 36: ...lean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact y y Glass shelves are heavy Use special care when removing them Caution y y To reduce the risk of door scratches and breaking the door centre mullion please make sure that the fridge door mullion is always folded in y y The door alarm will sound every 30 seconds the door rema...

Page 37: ...g Fresh Zone Removal of the Big Fresh Zone drawer 1 Pull the drawer back to the end of its travel 2 Lift the front of the drawer up and remove it from its guide Refitting the Big Fresh Zone drawer 1 Insert the left and right roller of the drawer into the guides whilst the drawer is slightly lifted at the front and push it in gently while lowering it at the same time 2 Push it in gently while lower...

Page 38: ...awers 2 Lift the vegetable box drawers with both hands and gently pull them toward you 3 Grab the back end with one hand to lift the vegetable box and then take it out while tilted How to refit vegetable box 1 Lift the vegetable box drawer assembly on to an angle and place it into the fridge compartment ready for fitting 2 Lift the vegetable box drawer horizontally and align to its original positi...

Page 39: ... cheese etc If you close the fridge door with the dairy corner left open the fridge door may not close properly It could also result in damage to the lid Note The Cheese Butter and Condiment bins are not recommended for storing items that spoil easily such as milk and mayonnaise Door In Door Applicable to some models only The Door In Door compartment allows for easy access of commonly used beverag...

Page 40: ...basket and raise it up to take it out 3 Move floating basket to the top compartment from magic space cover to where the Daily Corner was removed Door In Door Shelf Disassembly Applicable to some models only 1 Raise magicspace cover up and take it out Hold both ends of the basket and lift up the front part of the basket y y Assemble in the same method as disassembly ...

Page 41: ...food items from basket before moving it up or down Not doing so could cause damage to the basket or food items Caution y y Always remove drawers with both hands to avoid breakage or injury y y Always open the freezer doors all the way before removing or refitting the drawers Freezer Drawer Use the compartment for packed frozen foods and frequently accessed foods Use the bottom compartment for froz...

Page 42: ...the correct level Freezer Fridge basket You can store small packaged frozen food Freezer basket small packaged refrigerated food or beverages Fridge basket such as milk water juice beer etc Do Not store ice cream or foods intended for long term storage in the Freezer Door Basket To remove the basket hold the basket with both hands and lift up the front part to pull it out To refit the basket align...

Page 43: ...connection may not connect or may be interrupted because of the home network environment y y The network connection may not work properly depending on the Internet service provider y y The surrounding wireless environment can make the wireless network service run slowly y y The appliance cannot be registered due to problems with the wireless signal transmission Unplug the appliance and wait about ...

Page 44: ...hen the appliance malfunctions or fails Smart Diagnosis can not be activated unless the appliance is connected to power If the appliance is unable to turn on then troubleshooting must be done without using Smart Diagnosis Installing LG SmartThinQ Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone Follow instructions to download and install the a...

Page 45: ...a transfer is complete the service agent will explain the result of the Smart Diagnosis NOTE y y Position the phone so that its microphone is aligned with the speaker hole y y The Smart Diagnosis sound is generated after around three seconds y y Do not take the phone off the speaker hole while the data is transmitted y y Hold the phone to the upper right speaker hole and wait while the data is tra...

Page 46: ...eel exterior use a clean sponge or soft cloth with mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Caution y y Do not use a rough cloth or sponge when cleaning the interior and exterior of the fridge y y Do not place your hand on the bottom surface of the fridge when opening and closing Warning Use non flammable cleaner Failure to do so can resul...

Page 47: ...aterial Condenser Coil Cover Use a vacuum cleaner with an attachment to clean the condenser cover and vents located at the rear of the appliance Do not remove the panel covering the condenser coil area Always disconnect the main power before cleaning 2 Installing a New Pure N Fresh filter Place the new filter inside of the cover with the side that says Front facing outward Turn the filter cover to...

Page 48: ...oor Swing the right end of the water filter out of the compartment and then grasp and rotate the filter counterclockwise to remove it from the filter head Note Replacing the water filter could cause a small amount of water to drain Place a cup under the filter head to catch any water Note This fridge does not require a filter bypass plug when the filter is not in place 2 Replace with a new water f...

Page 49: ...n fridges require more operating time but use less energy due to more efficient technology Fridge was recently plugged in or power restored The fridge will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the fridge requiring the compressor to run longer in order to cool the fridge back down In order to con...

Page 50: ...e should not be operated in temperatures above 43 C A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the fridge will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section in Parts Features Troub...

Page 51: ...aled packaging to prevent condensation and frost Food is freezing in the fridge compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Fridge temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Cont...

Page 52: ...eration Fridge is not resting solidly on the floor Floor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Fridge with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is being forced over the condenser by the condenser fan Normal Operati...

Page 53: ...s are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the fridge As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if it opens more easily Fridge wo...

Page 54: ...en the water dispenser output decreases When the ice cubes are smaller than normal Low house water supply pressure The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter If the problem persists it may be necessary to contact a plumber or install a booster pump to compensate for the low pressure Reverse Osmosis fil...

Page 55: ... 18 degrees If the freezer temperature is warmer ice production will be affected Dispensing water slowly Water filter has become clogged and congested It is recommended that you replace the water filter Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ice cubes are smaller than normal Reverse osmosis filtration system is use...

Page 56: ...t the shutoff arm sensor is not obstructed Once the ice supply in the bin has been completely exhausted it my take up to 90 minutes before additional ice is available and approximately 24 hours to completely refill the bin Icemaker is not making ice Fridge was recently installed or icemaker recently connected It may take up to 24 hours for each compartment to reach the desired temperature and for ...

Page 57: ...ed dispense 2 5 gallons of water flush for approximately 5 minutes to remove trapped air and contaminants from the system Do not dispense the entire 2 5 gallon amount continuously Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF Tubing connecting fridge to house supply valve is kinked The tubing can kink when the fridge is moved during installation or cleaning r...

Page 58: ...er installation for the water storage tank to cool completely The water dispenser has been used recently and the storage tank was exhausted Depending on your specific model the water storage capacity will range from approximately 20 to 30 oz Dispenser has not been used for several hours If the dispenser has not been used for several hours the first glass dispensed may be warm Discard the first 10 ...

Page 59: ...rk name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router m...

Page 60: ... will help prevent potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details of yo...

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