background image

37

SMART FUNCTIONS

ENGLISH

•  If the firewall on your wireless router is enabled, 

disable the firewall or add an exception to it.

•  The wireless network name (SSID) should be a 

combination of English letters and numbers. (Do 

not use special characters.)

•  Smartphone user interface (UI) may vary 

depending on the mobile operating system (OS) 

and the manufacturer.

•  If the security protocol of the router is set to 

WEP

, you may fail to set up the network. Please 

change it to other security protocols (

WPA2

 is 

recommended) and register the product again.

Installing the LG ThinQ 

Application

Search for the 

LG ThinQ

 application from the 

Google Play Store or Apple App Store on a 

smartphone. Follow instructions to download and 

install the application.

Connecting to Wi-Fi

The 

Wi-Fi

 button, when used with the 

LG ThinQ

 

application, allows the appliance to connect to a 

home Wi-Fi network. The Wi-Fi indicator shows the 

status of the appliance’s network connection. The 

Wi-Fi indicator illuminates when the appliance is 

connected to the Wi-Fi network.
• 

Initial Appliance Registration

Run the 

LG ThinQ

 application and follow the 

instructions in the application to register the 

appliance.

• 

Re-registering the Appliance or Registering 

Another User

Press and hold the 

Wi-Fi

 button for 3 seconds to 

temporarily turn it off. Run the 

LG ThinQ

 

application and follow the instructions in the 

application to register the appliance.

NOTE

•  To disable the Wi-Fi function, press and hold the 

Wi-Fi

 button for 3 seconds. The Wi-Fi indicator 

will be turned off.

Open Source Software Notice 

Information

To obtain the source code under GPL, LGPL, MPL, 

and other open source licenses that have the 

obligations to disclose source code, that is 

contained in this product, and to access all referred 

license terms, copyright notices and other relevant 

documents please visit https://

opensource.lge.com.
LG Electronics will also provide open source code to 

you on CD-ROM for a charge covering the cost of 

performing such distribution (such as the cost of 

media, shipping, and handling) upon email request 

to [email protected].
This offer is valid to anyone in receipt of this 

information for a period of three years after our 

last shipment of this product.

Smart Diagnosis

This feature is only available on models with the 

c

 

or 

d

 logo.

Use this feature to help you diagnose and solve 

problems with your appliance.

NOTE

•  For reasons not attributable to LGE’s negligence, 

the service may not operate due to external 

factors such as, but not limited to, Wi-Fi 

unavailability, Wi-Fi disconnection, local app 

store policy, or app unavailability.

•  The feature may be subject to change without 

prior notice and may have a different form 

depending on where you are located.

Using LG ThinQ to Diagnose 

Issues

If you experience a problem with your Wi-Fi 

equipped appliance, it can transmit 

troubleshooting data to a smartphone using the 

LG ThinQ

 application.

• Launch the 

LG ThinQ

 application and select the 

Smart Diagnosis

 feature in the menu. Follow 

the instructions provided in the 

LG ThinQ

 

application.

Summary of Contents for GCJ-287GNW

Page 1: ... carefully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71798837 Rev 00_100121 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved ...

Page 2: ...nstallation 12 Removing the Fridge and Freezer Door 13 Connecting the Water Line 15 Levelling and Door Alignment 16 Turning on the Power 18 Moving the Appliance for Relocation 18 OPERATION Before Use 19 Product Features 21 Control Panel 25 Ice and Water Dispenser 28 Automatic Icemaker 30 InstaView 32 Door in Door 33 Drawer 33 Shelf 34 Door Basket 35 SMART FUNCTIONS LG ThinQ Application 36 Smart Di...

Page 3: ...TROUBLESHOOTING Before Calling for Service 43 ...

Page 4: ...owing Technical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully...

Page 5: ...rigerant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets...

Page 6: ...rasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in ...

Page 7: ...e in a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories ...

Page 8: ...liance Operation Do not use the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long perio...

Page 9: ... propane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substanc...

Page 10: ... not touch it with hands Do not hang from the appliance doors storage room shelf or climb up into it Do not store an excessive amount of water bottles or containers for side dishes on the door baskets Do not open or close the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Pre...

Page 11: ... They may shatter if exposed to sudden temperature changes Do not insert the shelves upside down The shelves may fall To remove frost from the appliance contact an LG Electronics customer information centre Dispose of the ice inside the ice bin in the freezer compartment during an extended power outage ...

Page 12: ...igned to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient tempe...

Page 13: ...ing the doors or cleaning the appliance Failure to follow these instructions may result in death fire or electric shock Removing the Freezer Door 1 The water supply line is connected to the top right part in the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line Unscrew the cover b 2 Remove the screw from the hinge cover at the top o...

Page 14: ...bly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Fridge Door 1 Disconnect all wire harnesses a NOTE The number of wire harnesses may vary depending on the model 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall ...

Page 15: ...ed to operate the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the applian...

Page 16: ...nnector or adaptor may need to be purchased if your tap fitting does not match the thread size of the connector provided Checking the Water Connection 1 Turn on the water supply and switch on the appliance Carefully check all fittings for possible leaks due to poorly fitted hoses 2 Press and hold the Water Filter button for three seconds The new water filter has been activated 3 Place a cup under ...

Page 17: ...eled or is of weak or poor construction The refrigerator is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Door Alignment for Freezer and Fridge Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut ...

Page 18: ...s before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil To turn off the appliance disconnect the power plug from the socket outlet Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the ap...

Page 19: ...f the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has...

Page 20: ...ontent in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Maximum Freezing Capacity Express Freeze must be switched on for 7 hours before fresh products are...

Page 21: ...Exterior 1 This feature is only available on some models a Door in Door 1 This is a convenient storage area for frequently used items that require easy access b Door in Door Lever 1 Opens Door in Door c InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to commonly used food items ...

Page 22: ... OPERATION Interior Two star a 1 This feature is only available on some models Door in Door Model InstaView Door in Door Model a LED Lamp The LED lamps inside the appliance light up when you open the door ...

Page 23: ...f time NOTE The number of freezer door baskets with two star section may vary depending on model purchased f Freezer Drawer Stores frozen food for longer storage NOTE The number of freezer drawers with two star section may vary depending on model purchased g Fridge Shelf Stores refrigerated foods and fresh foods Stores the foods with higher moisture content at the front of the shelf The actual num...

Page 24: ...s the ice bin or place it on the shelf on top of the fridge or the vegetable drawer o Bottom Drawer Cover This is the bottom drawer cover CAUTION Do not store any items at the front of the bottom shelf The items may fall and cause an injury or appliance damage p Craft Icemaker 1 This is where craft ice is automatically produced and stored q Air Filter 1 Reduces odours inside the fridge compartment...

Page 25: ...25 OPERATION ENGLISH Control Panel The actual control panel may differ from model to model Control Panel and Functions 1 This feature is only available on some models Control Panel ...

Page 26: ...ess this button to activate it manually NOTE This function will momentarily stop each time the Water button is pressed if it is in operation and will resume the function after 1 hour This function runs automatically for 10 minutes every hour without pressing the Self Care button When UV clean function is activated the LED on the dispenser control panel lights up UVnano is a compound word derived f...

Page 27: ...CE 3 ICE or OFF NOTE For more ice select the 6 ICE mode For clearer ice select the 3 ICE mode To change the Craft Ice mode 1 Press the Craft Ice button and the current mode appears 2 Press the Craft Ice button repeatedly to select a desired Craft Ice mode 3 After 5 seconds of idle time the last mode set will be saved and the display will return to normal l Water Ice Type 1 Select the desired dispe...

Page 28: ...he door the selected item will continue to be dispensed If the cup rim is small water may splash out of the glass or miss it completely Use a cup with a rim of over 68 mm in diameter when dispensing water cubed ice or crushed ice When the ice maker produces smaller ice cubes or the cubes become lumped together the amount of water supplied to the ice maker may be low due to insufficient water in th...

Page 29: ...ter dispenser tank 3 Fill with bottle filtered or clean filtered water up to the reference line indicated inside the water dispenser tank Total capacity 4 ℓ 4 After filling with water close the cover or cap of the water dispenser tank 5 Refit the water dispenser tank on the fridge shelf WARNING Fill with potable water only into icemaker or dispenser water tank Do not fill the water tank with drink...

Page 30: ... may clump together and may not be separated easily In such a case empty the ice bin and allow fresh ice to be made CAUTION It is normal for milky or cloudy water to be dispensed after replacing the water filter This air in the water will clear eventually and is safe to drink The first ice and water dispensed may include particles or odour from the water supply line or the water tank If discolored...

Page 31: ... bubbles If the water pressure is less than 20 psi 138 kPa or a reverse osmosis system is used the shape of the ice may vary The ice may look cloudy depending on the water quality in the installation location and the operating conditions Throw away any shards of ice you may find in the ice bin as they may stick to the ice stored in the ice bin After a short term power outage it will take longer to...

Page 32: ...ensor disruption Turning the Icemaker On Off To turn the automatic icemaker On Off press and hold the Ice On Off button on the control panel for three seconds Normal Sounds You May Hear Keeping the power turned on to the icemaker before the water line is connected can damage the icemaker The icemaker water valve buzzes as the icemaker fills with water If the Ice On Off button is set to On it will ...

Page 33: ...ains slightly moisten a clean cloth with lukewarm water or a glass cleaner Do not spray glass cleaner directly at the glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage space inside the door in door and its surrounding baskets allowing you to store food...

Page 34: ...before removing and assembling the drawers Shelf CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Removing Refitting the Shelf 1 Tilt up the front of the shelf and then lift the shelf straight up 2 Pull the shelf out 3 Mount them in the reverse orde...

Page 35: ...5 OPERATION ENGLISH Door Basket Removing Refitting the Door Basket 1 Hold both edges of the basket and remove it by lifting it upward 2 Refit the door baskets in the reverse order of the removal process ...

Page 36: ...ar the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your ...

Page 37: ...he Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi Fi indicator will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that have the obligations to disclose source code that is contained in this product and to access all referred license terms copyright notices and other relevant documents please vi...

Page 38: ...o activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete 4 After the data transfer is complete the diagnosi...

Page 39: ...use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a shelf or drawer from inside t...

Page 40: ...ble filter cartridge MUST be replaced every 6 months at the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions...

Page 41: ...olored line in the water filter is no longer visible 5 Press and hold the Water Filter button for three seconds That resets the Replacement Filter icon The new water filter has been activated 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants from the system CAUTION Failure to replace filters when required or using non LG authorised water filters can cause the filt...

Page 42: ... deodorizer and then take it out 4 Dry the deodorizer by using a hair dryer or by leaving it in the sunlight A natural palm wood powder is used for the deodorizer to increase deodorizing performance Even if it falls off it is not harmful Wipe it off with a towel or cloth CAUTION Do not wash the deodorizer with water ...

Page 43: ...ly 24 hours to produce more ice in the automatic icemaker Please wait Did you set the ice maker switch or the automatic icemaker button on the control panel to ON Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment ...

Page 44: ...rdless of the life of the filter Water tastes strange Is the taste of water different when comparing it with the taste of water from the previous water purifier Has the purified water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended t...

Page 45: ...ure to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling it first Cool the hot food first before putting it in the fridge or freezer compartment Did you put in too much food Maintain an appropriate space betwe...

Page 46: ...irst before putting it in the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door freque...

Page 47: ... with excessive force If you apply too much force or speed when closing the door it may remain briefly open before closing Make sure that you do not slam the door closed Close the door gently It is difficult to open the appliance door Did you open the door right after you closed it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the ...

Page 48: ...ff Normal Operation Rattling noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved w...

Page 49: ...he Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the ...

Page 50: ...Memo ...

Page 51: ...Memo ...

Page 52: ......

Reviews: