47
EN
Symptoms
Reason
Solution
Your home appliance and
smartphone is not connected
to the Wi-Fi network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
•
Find the Wi-Fi network
connected to your smartphone
and remove it, then register
your appliance on LG
SmartThinQ
Mobile data for your
smartphone is turned on.
•
Turn off the
Mobile data
of
your smartphone and register
the appliance using the Wi-Fi
network.
The wireless network name
(SSID) is set incorrectly.
•
The wireless network name
(SSID) should be a
combination of English letters
and numbers. (Do not use
special characters.)
The router frequency is not
2.4 GHz.
•
Only a 2.4 GHz router
frequency is supported. Set
the wireless router to 2.4 GHz
and connect the appliance to
the wireless router. To check
the router frequency, check
with your Internet service
provider or the router
manufacturer.
The distance between the
appliance and the router is
too far.
•
If the distance between the
appliance and the router is
too far, the signal may be
weak and the connection may
not be configured correctly.
Move the location of the
router so that it is closer to
the appliance.
