LG GC-L22FTQBL Owner'S Manual Download Page 43

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TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

Before Calling for Service

Cooling

Symptoms

Possible Cause & Solution

There is no

refrigeration or

freezing.

Is there a power interruption?

• Check the power of other appliances.

Check the power of other appliances.

• Plug the power plug in the outlet properly.

A fuse in your home may be blown or the circuit breaker tripped. Or the

appliance is connected to a GFCI (Ground Fault Circuit Interrupter)

outlet, and the outlet's circuit breaker has tripped.

• Check the main electrical box and replace the fuse or reset the circuit

breaker. Do not increase fuse capacity. If the problem is a circuit overload,

have it corrected by a qualified electrician.

• Reset the circuit breaker on the GFCI. If the problem persists, contact an

electrician.

There is poor

refrigeration or

freezing.

Is the fridge or freezer temperature set to its warmest setting?

• Set the fridge or freezer temperature to a colder setting.

Is the appliance in direct sunlight, or is it near a heat generating object

such as cooking oven or heater?

• Check the installation area and reinstall it away from heat generating

objects.

Did you store hot food without cooling it first?

• Cool the hot food first before putting it in the fridge or freezer

compartment.

Did you put in too much food?

• Maintain an appropriate space between food.

Are the appliance doors completely closed?

• Completely close the door and make sure that stored food is not

obstructing in the door.

Is there enough space around the appliance?

• Adjust the installation position to make enough space around the

appliance.

global_main.book.book Page 43 Wednesday, September 2, 2020 8:03 AM

Summary of Contents for GC-L22FTQBL

Page 1: ...stallation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL70525091 Rev 00_090220 www lg com Copyright 2020 LG Electronics Inc All Rights Reserved global_main book book Page 1 Wednesday September 2 2020 8 03 AM ...

Page 2: ...n 13 Removing the Fridge and Freezer Door 14 Connecting the Water Line 16 Levelling and Door Alignment 17 Turning on the Power 19 Moving the Appliance for Relocation 19 OPERATION Before Use 21 Product Features 23 Control Panel 27 Ice and Water Dispenser 28 Automatic Icemaker 30 InstaView 32 Door in Door 33 Drawer 34 Shelf 35 Door Basket 36 SMART FUNCTIONS LG ThinQ Application 37 Smart Diagnosis 38...

Page 3: ...TROUBLESHOOTING Before Calling for Service 43 APPENDIX Warranty 51 global_main book book Page 3 Wednesday September 2 2020 8 03 AM ...

Page 4: ...iance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow the instructions in ...

Page 5: ...gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or portable power supplies at t...

Page 6: ...exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Risk of Fir...

Page 7: ... unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to the power plug Do not modify ...

Page 8: ...appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time Do not touch the power...

Page 9: ...touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances ether benzene alcohol chemica...

Page 10: ...the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot stuck upon opening or closing the...

Page 11: ...hrough unauthorized agencies person will attract action under Environment Protection Act 1986 Hazards of improper handling or accidental breakage a The refrigerant R134a used if overexposed might cause dizziness and loss of concentration Liquid contact can cause irritation and frostbite The refrigerant R600a squirting out of the pipes could ignite or cause eye injury b The blowing agent cyclopenta...

Page 12: ... centre or call for pick up limited area only for disposal of this appliance please contact Toll Free No 1800 315 9999 1800 180 9999 for details All collection centre and pick up facilities are done by third parties with LG Electronics India Pvt Ltd Merely as a facilitator For more detailed information please visit http www lge com in global_main book book Page 12 Wednesday September 2 2020 8 03 A...

Page 13: ... limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and ...

Page 14: ... top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Fridge Door 1 The water supply line is connected to the top right part at the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line then unscrew the plastic tube cover for easy tube removal ...

Page 15: ...d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift the right fridge door until it is free of the middle hinge assembly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Freezer Door 1 Remove the two hinge bo...

Page 16: ...required to operate the water dispenser If the refrigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the a...

Page 17: ...to the tap A separate connector or adaptor may need to be purchased if your tap fitting does not match the thread size of the connector provided Checking the Water Connection 1 Turn on the water supply and switch on the appliance Carefully check all fittings for possible leaks due to poorly fitted hoses 2 Press and hold the Water Filter button for three seconds The new water filter has been activa...

Page 18: ...re turned all the way Use the spanner a to adjust the height by turning the levelling leg to the left to raise it or to the right to lower it Door Alignment for Freezer Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut by turning it to the left 2 Use the spanner b to adjust the height ...

Page 19: ... up and use a pair of long nose pliers to insert C Clips until both doors are level Turning on the Power Connecting the Appliance After installing the appliance connect the power plug into the outlet socket NOTE After connecting the power supply cord or plug to the outlet wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food m...

Page 20: ...ople carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the power plug into a mains outlet socket and switch it on global_main book book Page 20 Wednesday September 2 2020 8 03 AM ...

Page 21: ... from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has cooled in order to prevent dew o...

Page 22: ...ture for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply get...

Page 23: ...ltered Water and Ice Dispenser Dispenses purified water and ice c Door in Door 1 The Door in Door is a double layered door system It can be opened individually or together with the main door You can conveniently locate and access your favourite snacks or food items d InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items e Door in Door ...

Page 24: ...24 OPERATION Interior 1 This feature is only available on some models Standard Door Model Door in Door Model global_main book book Page 24 Wednesday September 2 2020 8 03 AM ...

Page 25: ...er or the automatic icemaker It requires manual filling e Fridge Door Basket Stores small packages of refrigerated foods drinks and sauce containers f Door Mullion Prevents the cold air of the fridge from leaking CAUTION To reduce the risk of scratching the door or breaking the center door mullion make sure that the refrigerator door mullion is always folded in g Water Filter 1 This filter purifie...

Page 26: ...ustable to meet individual storage needs j Door in Door Compartment 1 Stores commonly used food items such as beverages and snacks k Vegetable Drawer Stores fruits and vegetables to keep fresh for as long as possible l Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and convenience of use m Freezer Drawer Stores frozen food for longer sto...

Page 27: ...ess this button repeatedly to select a desired temperature between 1 C and 7 C The default fridge temperature is 3 C NOTE The actual inner temperature varies depending on the food status as the indicated setting temperature is a target temperature not actual temperature within the appliance e Self Care UV light is used to keep the water or ice outlet clean UV clean function runs automatically for ...

Page 28: ...nel while cleaning it the button function may operate This appliance incorporates an earth connection for functional purposes only Ice and Water Dispenser Before Using the Ice and Water Dispenser CAUTION Keep children away from the dispenser to prevent children playing with or damaging the controls Throw away the first few batches of ice about 20 cubes and 7 cups of water This is also necessary if...

Page 29: ...the light above the icon that you want illuminates Press the dispenser paddle a with a glass or other container to dispense cubed ice water or crushed ice Cleaning the Dispenser Cleaning the Ice and Water Outlet Wipe the water outlet a or ice outlet b frequently with a clean cloth as it may get dirty easily NOTE Lint from a cloth may adhere to the outlets Cleaning the Dispenser Tray Wipe the entir...

Page 30: ...ty may be affected and may result in no ice being made If there is no water in the water dispenser tank the cold water and ice dispensing function of the dispenser cannot be used Check if there is water in the water dispenser tank and then fill it with water if there is not Wait at least 15 seconds before removing the water tank after having dispensed water or ice from the dispenser Sound from the...

Page 31: ... at a proper distance from the ice outlet A glass held too close to the outlet may prevent ice from dispensing Dispose of the ice inside the ice bin if you go on vacation or if an extended power outage occurs Water from melting ice may drop from the dispenser onto the floor In Door Icemaker The automatic icemaker can automatically make 70 182 cubes at a time within a 24 hour period if conditions a...

Page 32: ...press the power switch on the icemaker to the ON or OFF O position Normal Sounds You May Hear The icemaker water valve will buzz as the icemaker fills with water If the power switch is in the ON position it will buzz even if it has not yet been hooked up to water To stop the buzzing move the power switch to OFF O NOTE Do not keep the power turned on to the icemaker if the water line is not connect...

Page 33: ...ar the refrigerator Clean the glass door with a dry cloth To remove stubborn stains slightly moisten a clean cloth with lukewarm water or a glass cleaner Do not spray glass cleaner directly at the glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage space...

Page 34: ...Door case Lift up and pull out the Door in Door case 2 Lift up and remove the baskets from the door in door casing 3 Refit the Door in Door case in the reverse order of the removal process Drawer CAUTION Always empty the drawers before removing them and use both hands when removing and refitting them Make sure that the fridge doors are fully open before removing and refitting the drawers Removing ...

Page 35: ...nd pull the drawer out to remove it 3 Mount the freezer drawer in the reverse order of the removal process CAUTION The drawers are heavy Always use two hands when removing or refitting the drawers to avoid product damage or personal injury Always open the freezer doors completely before removing or refitting the drawers Shelf CAUTION Glass shelves are heavy Use special care when removing them Do n...

Page 36: ...eavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Door Basket Removing Refitting the Door Basket The door baskets are removable for easy cleaning and adjustment 1 To remove the baskets simply lift the basket up and pull straight out 2 To assemble the baskets slide it in above ...

Page 37: ... becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or refer ...

Page 38: ...Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge com ...

Page 39: ...nosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the Lock button to activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or...

Page 40: ...ean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface stainin...

Page 41: ... the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may vary It is essential that the m...

Page 42: ...filter into the filter head and rotate it clockwise until the arrow on the new filter lines up with the arrow on the filter head Swing the filter back into the compartment 4 Close the water filter cover 5 Press and hold the Water Filter button for 3 seconds 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants CAUTION Failure to replace filters when required or using ...

Page 43: ...GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects D...

Page 44: ...ng Did you put in food with a strong smell Store foods with strong smells in sealed containers Vegetables or fruit may have spoiled in the drawer Throw away rotten vegetables and clean the vegetable drawer Do not store vegetables too long in the vegetable drawer Symptoms Possible Cause Solution global_main book book Page 44 Wednesday September 2 2020 8 03 AM ...

Page 45: ... icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at all Set the Freezer temperature to 18 C for normal operation of the automatic icemaker Have you been opening the appliance door frequently If you...

Page 46: ...d for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have you flushed out the filter properly in the initial stage after installing it When you install or replace the filter for the first time you ne...

Page 47: ...e fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door frequently or is the appliance doo...

Page 48: ...nce door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes Door mullion does not fold in and out properly Are front levelling legs extended the appliance level and doors aligned Once the door baskets are filled the doors may become misaligned pre...

Page 49: ... noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal operat...

Page 50: ...d register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router ...

Page 51: ...esidence during warranty period it is advised to contact Authorized Service Centre directly or call our help line 3 Repairs under warranty shall be carried out by an authorized service personnel only The details of centralized help lines are attached 4 For units installed beyond municipal limits of the jurisdiction of company s Authorized Service Center it is responsibility of the purchaser to con...

Page 52: ...owing cases 1 The warranty card is not completed properly at the time of purchase 2 The completed warranty card is not presented to authorized service personnelat the time of service of the product 3 The product is not operated according to instructions given in the Operating Instruction Booklet 4 Defects are caused by improper or reckless use which shall be determined by the company personnel 5 A...

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