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LG GC-J297CQAL, Owner'S Manual

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LG GC-J297CQAL Owner'S Manual Download Page 39

39

TROUBLESHOOTING

ENGLISH

The appliance contains 

a bad smell.

Is the fridge or freezer temperature set to 'Warm'?

•  Set the fridge or freezer temperature to a colder setting.

Did you put in food with a strong smell?

•  Store foods with strong smells in sealed containers.

Vegetables or fruit may have spoiled in the drawer.

•  Throw away rotten vegetables and clean the vegetable drawer. Do not 

store vegetables too long in the vegetable drawer.

Symptoms

Possible Cause & Solution

global_main.book.book  Page 39  Monday, August 31, 2020  10:56 AM

Summary of Contents for GC-J297CQAL

Page 1: ...installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71401513 Rev 00_083120 www lg com Copyright 2020 LG Electronics Inc All Rights Reserved global_main book book Page 1 Monday August 31 2020 10 56 AM ...

Page 2: ... the Fridge and Freezer Door 12 Connecting the Water Line 14 Levelling and Door Alignment 15 Turning on the Power 16 Moving the Appliance for Relocation 17 OPERATION Before Use 18 Product Features 20 Control Panel 23 Ice and Water Dispenser 24 Automatic Icemaker 26 InstaView 28 Door in Door 29 Drawer 29 Shelf 30 Door Basket 31 SMART FUNCTIONS LG ThinQ Application 32 Smart Diagnosis 33 MAINTENANCE ...

Page 3: ...TROUBLESHOOTING Before Calling for Service 38 global_main book book Page 3 Monday August 31 2020 10 56 AM ...

Page 4: ...pliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow the instructions i...

Page 5: ...g gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or portable power supplies at...

Page 6: ...r exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Risk of F...

Page 7: ...to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to the power plug Do not modif...

Page 8: ...e appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time Do not touch the pow...

Page 9: ...t touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances ether benzene alcohol chemi...

Page 10: ...e the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot stuck upon opening or closing t...

Page 11: ...mbient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and 43 ºC Type A mm Typ...

Page 12: ... the doors or cleaning the appliance Failure to follow these instructions may result in death fire or electric shock Removing the Freezer Door 1 The water supply line is connected to the top right part in the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line Unscrew the cover b 2 Remove the screw from the hinge cover at the top of t...

Page 13: ...n scratching surface with the inner side facing up Removing the Fridge Door 1 Disconnect all wire harnesses a 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift th...

Page 14: ...booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the appliance before carrying out any work on connecting the water line Failure to do so may cause electric shock Only connect the water line to ...

Page 15: ...tings for possible leaks due to poorly fitted hoses 2 Press and hold the Water Filter button for three seconds The new water filter has been activated 3 Place a cup under the water dispenser to verify that water is flowing through the appliance 4 Check the connecting tube and joints for leaks once again Levelling and Door Alignment Before Beginning When the appliance doors appear to be uneven foll...

Page 16: ...f the appliance door more than 3 mm 3 Use the spanner a to fasten the keeper nut by turning it to the right NOTE Leveling the doors may not be possible when the floor is not leveled or is of weak or poor construction The refrigerator is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Turning on the Power Conn...

Page 17: ...ug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the power plug into a mains outlet socket and switch it on global_main ...

Page 18: ...rom the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has cooled in order to prevent dew or ...

Page 19: ...nt in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Max Freezing Capacity Express Freeze function will allow the freezer to reach its maximum freezing cap...

Page 20: ...mperature and freezer temperature the water filter condition and the dispenser mode b Door in Door 1 This is a convenient storage area for frequently used items that require easy access c Door in Door Lever 1 Opens Door in Door d InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to commonly used food items global_main book book Page 20 Monday August 31 2020 10 ...

Page 21: ...t up when you open the door b Automatic Icemaker 1 This is where ice is automatically produced and stored c Freezer Shelf This is where frozen foods such as meat fish and ice cream can be stored d Freezer Drawer This is for long term storage of frozen items e Freezer Door Basket global_main book book Page 21 Monday August 31 2020 10 56 AM ...

Page 22: ...ridge compartment j Snack Drawer 1 This is where small packages of refrigerated foods are stored k Temperature Sensor 1 This sensor senses the temperature of the fridge compartment Maintain the distance between the sensor and food to accurately sense the temperature l Water Tank 1 This is where water to supply the dispenser or the automatic icemaker is stored It requires manual filling m Fresh Veg...

Page 23: ... Press this button repeatedly to select a desired temperature between 24 C and 14 C The initial freezer temperature is 19 C d Fridge Press this button repeatedly to select a desired temperature between 1 C and 7 C The initial fridge temperature is 4 C NOTE The actual inner temperature varies depending on the food status as the indicated setting temperature is a target temperature not actual temper...

Page 24: ...ot been used for a long time Clean the water dispensing system if they have not been used for 48 hours Flush the water system connected to a water supply if water has not been drawn for 5 days To clean the water dispensing system flush the water through the dispenser about 5 minutes and throw away the first few batches of ice Do not use a thin crystal cup or chinaware when dispensing water or ice ...

Page 25: ...an cloth as it may get dirty easily NOTE Lint from a cloth may adhere to the outlets Cleaning the Dispenser Tray Wipe the entire area with a damp cloth The dispenser tray may become wet easily due to spilled ice or water Filling the Water Tank with Water This feature is only available on some models The water tank holds the water to be dispensed or used by the automatic icemaker to make ice 1 Remo...

Page 26: ...tank ice cube size and quantity may be affected and may result in no ice being made If there is no water in the water dispenser tank the cold water and ice dispensing function of the dispenser cannot be used Check if there is water in the water dispenser tank and then fill it with water if there is not Wait at least 15 seconds before removing the water tank after having dispensed water or ice from...

Page 27: ... of the ice inside the ice bin if you go on vacation or if an extended power outage occurs Water from melting ice may drop from the dispenser onto the floor Freezer Icemaker The automatic icemaker can automatically make 40 84 cubes at a time within a 24 hour period if conditions are favorable This amount may vary according to the environment ambient temperature around the appliance frequency of th...

Page 28: ... You May Hear The icemaker water valve will buzz as the icemaker fills with water If the power switch is in the ON position it will buzz even if it has not yet been hooked up to water To stop the buzzing move the power switch to OFF O NOTE Do not keep the power turned on to the icemaker if the water line is not connected Doing so can damage the icemaker Preparing for Vacation If the ambient temper...

Page 29: ...glass door Door in Door This feature is only available on some models Using the Door in Door Pull the lever at the bottom of the door upwards until the door in door opens There is plenty of storage space inside the door in door and its surrounding baskets allowing you to store food in an organized manner CAUTION Do not open the door of the appliance with the door in door open or do not open the do...

Page 30: ...s of the drawer Hold the handle of the vegetable drawers and gently pull them out 2 Lift the vegetable drawer up and remove it by pulling it out 3 Mount them in the reverse order of the removal process CAUTION Always empty the drawers before removing them and use both hands when removing and refitting them Make sure that the fridge doors are fully open before removing and assembling the drawers Sh...

Page 31: ...sudden temperature changes or impact Make sure that shelves are level from one side to the other Failure to do so may result in the shelf falling or food spilling Door Basket Removing Refitting the Door Basket 1 Hold both edges of the basket and remove it by lifting it upward 2 Refit the door baskets in the reverse order of the removal process 3 Mount them in the reverse order of the removal proce...

Page 32: ...ecomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or refer to...

Page 33: ...Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge com In addition to the source code all referred license terms warranty disclaimers and copyright notices are available for download LG Electronics will also provid...

Page 34: ...f the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete 4 After the data transfer is complete the diagnosis will be displayed in the app...

Page 35: ...nce clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface s...

Page 36: ... 6 months at the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may vary It is essentia...

Page 37: ...Push fit connector type 1 1 Remove the screw cap 2 Pull the pipe out from the water fitler 3 Push the pipe into the water fitler making sure the end is fully sealed 4 Insert the screw cap until the colored line in the water filter is no longer visible 5 Press and hold the Water Filter button for three seconds That resets the Replacement Filter icon The new water filter has been activated 6 Dispens...

Page 38: ...CI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did...

Page 39: ... setting Did you put in food with a strong smell Store foods with strong smells in sealed containers Vegetables or fruit may have spoiled in the drawer Throw away rotten vegetables and clean the vegetable drawer Do not store vegetables too long in the vegetable drawer Symptoms Possible Cause Solution global_main book book Page 39 Monday August 31 2020 10 56 AM ...

Page 40: ...cemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at all Set the Freezer temperature to 18 C for normal operation of the automatic icemaker Have you been opening the appliance door frequently If you o...

Page 41: ...en used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have you flushed out the filter properly in the initial stage after installing it When you install or replace the filter for the first time ...

Page 42: ...fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door frequently or is the appliance door ...

Page 43: ...appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes Door mullion does not fold in and out properly Are front levelling legs extended the appliance level and doors aligned Once the door baskets are filled the doors may become misalign...

Page 44: ...oises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was moved while operating Normal operatio...

Page 45: ...one and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the r...

Page 46: ...Memo global_main book book Page 46 Monday August 31 2020 10 56 AM ...

Page 47: ...Memo global_main book book Page 47 Monday August 31 2020 10 56 AM ...

Page 48: ...global_main book book Page 46 Monday August 31 2020 10 56 AM ...

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