LG GC-B414EQFM Owner'S Manual Download

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TROUBLESHOOTING

ENGLISH

Parts & Features

Frost or condensation

has formed inside or

outside the appliance.

Did you open and close the appliance door frequently or is the appliance

door improperly closed?

• Frosts or condensation can form if the outside air penetrates inside the

appliance.

Is the installation environment humid?

• Condensation can appear on the exterior of the appliance if the installation

area is too humid or on a humid day such as a rainy day. Wipe off any

moisture with a dry cloth.

The side or front of the

appliance is warm.

There are anti condensation pipes fitted to these areas of the appliance

to reduce condensation forming from around the door area.

• The heat releasing pipe to prevent condensation is installed on the front

and side of the appliance. You may feel it particularly hot right after the

appliance is installed or during the summer. You can be assured that this

is not a problem and is quite normal.

There is water inside or

outside of the

appliance.

Is there water leakage around the appliance?

• Check if the water has leaked from a sink or another place.

Is there water on the bottom of the appliance?

• Check if the water is from the thawed frozen food or a broken or dropped

container.

Symptoms

Possible Cause & Solution

Symptoms

Possible Cause & Solution

The appliance door is

not closed tightly.

Is the appliance leaning forward?

• Adjust the front feet to raise the front side slightly. Were the shelves

properly assembled?

• Refit the shelves if needed.

Did you close the door with excessive force?

• If you apply too much force or speed when closing the door, it may remain

briefly open before closing. Make sure that you do not slam the door

closed. Close without force.

It is difficult to open

the appliance door.

Did you open the door right after you closed it?

• If you try to open the appliance door within one minute after you closed it,

you may have difficulties because of the pressure inside the appliance. Try

to open the appliance door again in a few minutes so that the internal

pressure stabilizes.

The inside lamp in the

appliance does not

turn on.

Lamp failure

• Close the door and re-open. If the lamp does not turn on, please contact

the LG Electronics customer information centre. Do not attempt removal

of the lamp.

global_main.book.book Page 27 Thursday, March 11, 2021 7:38 AM

Summary of Contents for GC-B414EQFM

Page 1: ...lation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71737124 Rev 01_031121 www lg com Copyright 2020 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Thursday March 11 2021 7 38 AM ...

Page 2: ...INSTALLATION Before Installation 10 Levelling the Appliance 12 Turning on the Power 13 Moving the Appliance for Relocation 13 OPERATION Before Use 14 Product Features 16 Control Panel 17 Door Handle 18 Icemaker 18 Shelf 19 Freezer Drawer 20 Air Filter 20 SMART FUNCTIONS LG ThinQ Application 21 Smart Diagnosis 22 MAINTENANCE Cleaning 24 TROUBLESHOOTING Before Calling for Service 25 global_main book...

Page 3: ...s appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow the instructio...

Page 4: ...s used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or portable power supplies at the...

Page 5: ...or or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Risk ...

Page 6: ...nplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to the power plug Do not modify or...

Page 7: ...e the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time Do not touch the...

Page 8: ...uch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances ether benzene alcohol chemical ...

Page 9: ...close the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot stuck upon opening or closi...

Page 10: ...nce width Ambient Temperature The appliance is designed to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from S...

Page 11: ...en design NOTE Reversing the doors must be performed by the qualified personnel of LG Electronics If not the doors will not be covered by the warranty Connecting the Freezer and Fridge This feature is only available on some models You can install your appliance in pairs by calling to the LG Electronics service centre NOTE Installation condition is not covered by the warranty Connecting the freezer...

Page 12: ...nstructions below 1 Turn the levelling leg clockwise to raise that side of the appliance or counterclockwise to lower it 2 Open the doors and check to make sure that they close easily Door Alignment If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut by turning it to the left 2 Use the spanne...

Page 13: ...t wait 3 or 4 hours before you put food into the appliance If you add food before the appliance has cooled completely your food may spoil Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle ...

Page 14: ...n centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has cooled in order to prevent dew or frost When storing food in the f...

Page 15: ...y and ask how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Maximum Freezing Capacity Express Freeze function will allow the freezer to reach its maximum freezing capacity This generally takes up to 24 hours and automatically switches off Express Freeze must be switched on for 7 hours before ...

Page 16: ...an slide the icemaker along the shelf from side to side to any desired position c Freezer Shelf This is where frozen foods such as meat fish and ice cream can be stored Do not store ice cream or food which will be stored for a long period of time The actual number of shelves will differ from model to model d Ice Tray 1 This is where ice is manually produced e Freezer Drawer Stores frozen food for ...

Page 17: ...may occur and energy consumption may increase c Eco Friendly This function is useful when you are away on a holiday as it reduces energy consumption When this mode is on the freezer temperature is 15 C When this mode is off the freezer temperature return to the previous temperature settings This function is enabled and disabled in turn each time you press the button When this mode is on the other ...

Page 18: ...aving If there is any finger or skin contacts to the control panel while cleaning it the button function may operate Door Handle The appearance or components of the appliance may differ from model to model Using Easy Open Door To easily open the door hold the handle and softly turn it to the right Icemaker This feature is only available on some models Using the Icemaker This feature is only availa...

Page 19: ...uring water on the ice tray Using the Ice Tray This feature is only available on some models This is where ice is manually produced Fill the ice tray with water up to the marked water line WARNING Fill with potable water only CAUTION Be careful not to twist the ice tray with force as it can be broken If you open and close the freezer door frequently it may take longer for water to be frozen NOTE I...

Page 20: ...order of the removal process Air Filter Reusing the Air Filter You can remove the odors absorbed by the Air Filter and reuse it 1 Pull out the drawer in the on the bottom compartment 2 Press on the hook inside the top compartment and then take out the Air Filter 3 Dry it using a hair dryer or by exposing it to sunlight The filter is reusable To increase deodorizing performance a natural palm wood ...

Page 21: ...th becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or refe...

Page 22: ...f Run the LG ThinQ application and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge co...

Page 23: ...nosis provided in the LG ThinQ application Control Panel 1 On the Freezer Door 1 1 Press the Lock button to activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Press and hold the Freezer button for 3 seconds or longer 3 Open the door and then hold the phone near the speaker hole 4 After the data transfer is complete the...

Page 24: ...ommended to maintain reliable and economical operation of the unit Keep the air vents on the exterior of the appliance clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainle...

Page 25: ...e GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects...

Page 26: ...ion will disappear soon after you close the appliance door you can wipe it with a dry cloth Do you open and close the appliance door too frequently Condensation can form due to the temperature difference from the outside Wipe out the dampness with a dry cloth Did you put warm or moist food inside without sealing it in a container Store food in a covered or sealed container Frost has formed in the ...

Page 27: ... leaked from a sink or another place Is there water on the bottom of the appliance Check if the water is from the thawed frozen food or a broken or dropped container Symptoms Possible Cause Solution Symptoms Possible Cause Solution The appliance door is not closed tightly Is the appliance leaning forward Adjust the front feet to raise the front side slightly Were the shelves properly assembled Ref...

Page 28: ...ce is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted Appliance with linear compressor was moved while operating Normal operation If the compressor does not stop rattling after three minutes turn the power to the appliance off and then on again Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer compartments Normal O...

Page 29: ...y The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router manufacturer The distance betwe...

Page 30: ...Memo global_main book book Page 30 Thursday March 11 2021 7 38 AM ...

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