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TROUBLESHOOTING
EN
Wi-Fi
Warranty and Service Information
Warranty
The LG Refrigerator comes with 1 + 4 or 9*(Selected Model) year warranty, from the date of purchase, that
comprises of a 1 year warranty on all Parts (except Consumables, Loose Plastic Parts, Glass) in the first year
and thereafter a 4 or 9*(Selected Model) year Additional warranty on the compressor, from the date of
purchase of the product, provided always that the warranty card bears the rubber stamp, date and
signature of our Authorised Dealer.
4 or 9*(Selected Model) YEAR ADDITIONAL WARRANTY ON COMPRESSOR
The 4 or 9*(Selected Model) year warranty on Compressor will continue even after the expiry of 1 year
period from the date of purchase. This warranty covers Compressor only. Gas/Gas Charging will be
charged to the customer. Gas charging is included only when compressor is defective & inoperative.
During the additional warranty period, it does not cover any part such as condenser, freezer, capillary,
suction line, overload protector, relay, thermostat etc.. Standard visiting charges will be applicable within
the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has it’s Authorized Service centre,
Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to
standard visiting charges, as prevailing from time to time. During the warranty period, only the part
replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
TERMS & CONDITIONS
1) The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
Symptoms
Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
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