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LG F4J3VYP5L, Owner'S Manual

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LG F4J3VYP5L Owner'S Manual Download Page 33

33

TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables contain possible 

causes and notes for resolving an error message or malfunction. It is recommended to read the tables 

carefully below in order to save your time and money that may cost for calling to LG Electronics service 

centre.

Before Calling for Service

Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems 

at an early stage. If the appliance does not function properly or does not function at all, check the following 

tables before calling to LG Electronics service centre.

Error Messages

Symptoms

Possible Cause & Solution

1E

INLET ERROR

Water supply is not adequate in that location. Water does not enter 

appliance or it enters slowly.

•  Check another tap in the house.

Water supply tap is not completely open. Water does not enter the 

appliance or it enters slowly.

•  Open fully tap.

Water supply hose(s) are kinked.

•  Straighten hose or reinstall the water inlet hose

The filter of the supply hose(s) are clogged.

•  Check and clean the inlet valve filter after turning off the taps and 

removing the hose connections to the washing machine.

UE

UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance of 

the appliance.

•  The clothes may be too wet at the end of the cycle, rearrange the load to 

allow proper spinning. Close the door and press 

Start/Pause

 button. It 

may take a few moments before the appliance begins to spin. The door 

must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the 

spin cycle altogether if individual heavy articles (e.g. bath mat, bath 

robe, etc.) are loaded.

•  Add 1 or 2 similar items or smaller articles of clothes to help balance the 

load. Close the door and press 

Start/Pause

 button. It may take a few 

moments before the appliance begins to spin. The door must be locked 

before spin can be achieved.

OE

WATER OUTLET ERROR

Drain hose is kinked or clogged. Water in the appliance does not drain 

or drains slowly.

•  Clean and straighten the drain hose.

Summary of Contents for F4J3VYP5L

Page 1: ...implify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH F4J3VYP5L MFL71917029 Rev 00_081922 www lg com Copyright 2022 LG Electronics Inc All Rights Reserved Scan the QR code to see the manual ...

Page 2: ...Place Requirements 11 Unpacking the Appliance 12 Levelling the Appliance 13 Connecting the Water Supply Hose 15 Installing the Drain Hose 17 OPERATION Operation Overview 18 Control Panel 19 Preparing the Wash Load 21 Adding Detergents and Softeners 21 Programme Table 24 Extra Options and Functions 27 SMART FUNCTIONS LG ThinQ Application 29 Smart Diagnosis 29 MAINTENANCE Cleaning After Every Wash 3...

Page 3: ...nical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with th...

Page 4: ...is 9 kg The recommended maximum capacity for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Installation This appliance should only be transported by two or more people holding the appliance securely Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or...

Page 5: ...e Do not attempt to separate any panels or disassemble the appliance Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner s Manual Use only authorized factory parts Do not push down the door excessively when the appliance door is open Do not put animals such as pets into the appli...

Page 6: ...k or rupture should occur Check the condition of the fill hoses they should be replaced after 5 years If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug and ventilate the area immediately If the drain hose or inlet hose is frozen during winter use it only after thawing Keep all washing detergents softener and bleach away from childr...

Page 7: ...and pull straight out from the outlet socket Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse D...

Page 8: ... and specifications may change without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose ...

Page 9: ...9 INSTALLATION ENGLISH Specifications Dimension mm Model F4J3VYP5L Power Supply 220 240 V 50 Hz Product Weight 60 kg W 600 D 550 D 1005 H 850 D 600 W D D D H ...

Page 10: ...ON Accessories 1 The included accessories vary depending on the model you purchased Cold Supply Hose Anti slip Sheets 1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap 1 ...

Page 11: ...or To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications Wooden Floors Suspended...

Page 12: ...lug is easily accessible Power outlet must be within 1 meter of either side of the appliance WARNING Repairs to the appliance must only be carried out by qualified personnel Repairs carried out by inexperienced persons may cause injury or serious malfunctioning Contact your local authorised LG repairer The power plug must be plugged into an appropriate outlet socket that is installed and grounded ...

Page 13: ...ld not move up and down at all check both directions If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Check whether the appliance is perfectly level after installation NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce e...

Page 14: ...appliance must be 100 horizontal and stand firmly in position on a hard flat floor It must not Seesaw across corners under the load Do not let the feet of the appliance get wet Failure to do so may cause vibration or noise Using Anti Slip Sheets This feature may vary depending on the model purchased If you install the appliance on a slippery surface it may move because of excessive vibration Incor...

Page 15: ...n device should be installed Periodically check the condition of the water supply hose and replace the water supply hose if necessary NOTE Do not overtighten the water supply hose or use mechanical devices to tighten onto the inlet valves No further backflow protection required for connection to the water inlet Checking the Rubber Seal Two rubber seals a are supplied with the water supply hose The...

Page 16: ...dapter ring plate d and loose the 4 fixing screws 2 Remove the guide plate e if the tap is too large to fit the adapter 3 Push the adapter onto the end of the tap so that the rubber seal is connected to be watertight Tighten the 4 fixing screws and the adapter ring plate 4 Pull the connector latch plate f down push the inlet hose onto the adapter and release the connector latch plate Make sure the...

Page 17: ...tap is square or too big remove the guide plate before inserting the tap into the adaptor Make sure that the hose should not be kinked or trapped Installing the Drain Hose Installing the Drain Hose with the Elbow Bracket The drain hose should not be placed higher than 100 cm above the floor Water in the appliance may not drain or may drain slowly Securing the drain hose correctly will protect the ...

Page 18: ... detergent to the detergent dispenser If desired add bleach or fabric softener to the appropriate areas of the dispenser 3 Turn on the appliance Press the Power button to turn on the appliance 4 Choose the desired cycle Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected Now select a wash temperature and spin speed Pay attention to the fabric care ...

Page 19: ... The lamp will light up to indicate the selected programme c Start Pause Button This button is used to start the wash programme or pause the wash programme If a temporary stop of the wash programme is needed press this button d Customizing Washing Programme Buttons Use these buttons to adjust the water temperature or spin speed settings for the selected programme The current settings are shown in ...

Page 20: ...ng time options and status messages When the appliance is turned on the default settings in the display will illuminate While the load weight is sensed automatically the display on the control panel blinks Description a Estimated Time Remaining When a washing programme is selected the default time for that programme is displayed This time will change as options are selected If the display shows th...

Page 21: ...bout the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading To help distribute the load evenly during spinning combine large and small items in a load Do not wash single small items Add 1 2 similar items to the load to prevent an out of balance load Check all pockets to make sure that they are empty Items such as nails hair clips matches pens coins an...

Page 22: ...wdered detergent is suitable for all types of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rinse performance or odour Full load According to manufacturer s recommendation Part load 1 2 of the normal am...

Page 23: ...k The softener should be diluted if the consistency is too thick so that it can flow easily Do not open the drawer when water is being supplied during the wash Solvents benzene etc must never be used Adding Detergent Tablets Detergent tablets can also be used when washing 1 Open the door and put detergent tablets into the drum before loading the clothes 2 Load the clothes into the drum and close t...

Page 24: ...thes wool duvet curtains Easy Care 40 0 to 60 Max Load 4 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acrylic polyester Baby Steam Care 60 Max Load 4 kg Description Washes baby clothes with gentle motion and better performance Sportswear 40 0 to 40 Max Load 2 kg Description Washes special garments like sports and outdoor wear Use for water repellent fabric...

Page 25: ...grammes Actual water temperature may differ from the declared cycle temperature Neutral detergent is recommended Extra Options NOTE The Time Delay option can be selected for every washing programme in this table Quick 30 20 0 to 40 Max Load 3 kg Description Washes small loads of lightly soiled clothes for approximately 30 minutes Rinse Spin Max Load Rating Description Rinses and spins clothes Use ...

Page 26: ...ed to the nearest hundred Programme Spin Speed Default Available Cotton 1400 rpm All Cotton Large 1400 rpm All Mixed Fabric 1400 rpm All Easy Care 800 rpm Up to 800 rpm Baby Steam Care 800 rpm Up to 800 rpm Sportswear 800 rpm Up to 800 rpm Delicates 800 rpm Up to 800 rpm Wool 800 rpm Up to 800 rpm Quick 30 800 rpm All Rinse Spin 1400 rpm All ...

Page 27: ...ing programme 5 Customise the washing programme Temp or Spin as necessary 6 Press the Start Pause button Only Using a Spin Function 1 Prepare the clothes and load the drum 2 Press the Power button Do not select a washing programme and do not add a detergent 3 Press the Spin button 4 Press the Start Pause button NOTE If you select the washing programme you will be unable to select a spin only If th...

Page 28: ...e this function is set all buttons are locked except the Power button When the controls are locked CL and the remaining time are alternatively shown on the display during the wash while this function is engaged Turning off the power will not reset this function You must deactivate this function before you can access any other functions Locking the Control Panel 1 Turn on the power 2 Press and hold...

Page 29: ...isconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for...

Page 30: ...e appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not pr...

Page 31: ...mell or mildew WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Water Inlet Filter The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance Clean the inlet filter every six months or so or more often if the water is very hard or contains traces of limescale Turn off the water suppl...

Page 32: ...emove excess detergent and other debris Cleaning the Dispenser Drawer Detergent and fabric softener can build up in the dispenser drawer Liquid detergents can remain under the dispenser drawer and not dispense completely Remove the drawer and inserts and check for build up of cleaning products once or twice a month 1 Remove the detergent dispenser drawer by pulling the drawer straight out until th...

Page 33: ...ap Water supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine UE UNBALANCE ERROR The appliance has a system which detects and corrects the unbalance of the appliance The clothes may be too wet at the end of the ...

Page 34: ...r service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water into the drum in order to unfreeze the drain hose and the drain pump Cover the supply hose with wet and warm towel AE WATER LEAKAGE Water leaks Call for service PF POWER FAILURE Power failure or inadequate electrical service may have occur...

Page 35: ...is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the drain filter regularly Drain pump filter cap is not fitted correctly Refit the drain pump filter Appliance does not operate Control panel has powered off due to inactivity This...

Page 36: ...ycles while water is safely heated to a set temperature Appliance stops for a few minutes and then restarts A motor protection device has been activated to prevent overheating of the motor This is normal If the motor protection device is activated the appliance will stop for a few minutes and then start again Buttons may not function properly The Child Lock option is activated Deactivate the Child...

Page 37: ...ted or suds removing programme is on This is normal The time remaining shown on the display is only an estimated duration Actual time may vary Symptoms Possible Cause Solution Poor stain removal Previously set stains Articles that have been previously washed may have stains which have been set These stains may be difficult to remove and may require hand washing or pre treating to aid in stain remo...

Page 38: ...ed may be too high Set the spin speed to suit the garment type Symptoms Possible Cause Solution Musty or mildewy odour in appliance Inside of drum is not cleaned properly Run the Tub Clean function regularly Odours can occur if the drain hose is not properly installed causing siphoning water flowing back inside of the appliance When installing the drain hose make sure that it does not get kinked o...

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