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TROUBLESHOOTING
After Sales Service (Egypt Only)
• Shelf Life Time: 6 Years
• LG is committed to providing all spare parts of this appliance during the shelf life time.
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters).
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Symptoms
Possible Cause & Solution
global_main.book.book Page 42 Friday, April 15, 2022 8:07 AM
