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LG F V310 NE Series, Owner'S Manual

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LG F V310 NE Series Owner'S Manual Download Page 51

51

TROUBLESHOOTING

ENGLISH

Customer Care and Service

Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at

www.lg.com

 and follow the instructions found there.

• Self-repair is not recommended as it could further damage the device and void the

guarantee.

• Spare parts referenced in Regulation 2019/2023 are available for a minimum

duration of 10 years.

global_main.book.book  Page 51  Monday, August 17, 2020  8:48 AM

Summary of Contents for F V310 NE Series

Page 1: ...ation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH F V310 NE MFL71797385 Rev 03_051622 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved global_main book book Page 1 Monday August 17 2020 8 48 AM ...

Page 2: ... Appliance 14 Levelling the Appliance 15 Connecting the Water Supply Hose 16 Installing the Drain Hose 18 OPERATION Operation Overview 19 Control Panel 21 Preparing the Wash Load 24 Adding Detergents and Softeners 25 Programme Table 28 Extra Options and Functions 34 SMART FUNCTIONS LG ThinQ Application 37 Smart Diagnosis 37 MAINTENANCE Cleaning After Every Wash 39 Cleaning the Appliance Periodical...

Page 3: ...duced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision This symbol is displayed to indicate matters and operations th...

Page 4: ...pacity for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Installation Never attempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug This appliance should only be transported by two or more people holding the appliance ...

Page 5: ...liance door is restricted Operation Do not apply any sharp objects to the control panel in order to operate the appliance Do not attempt to separate any panels or disassemble the appliance Do not repair or replace any part of the appliance All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner s Manual Use only authorized factory pa...

Page 6: ... to minimize leakage if a break or rupture should occur Check the condition of the fill hoses they should be replaced after 5 years If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug and ventilate the area immediately If the drain hose or inlet hose is frozen during winter use it only after thawing Keep all washing detergents soften...

Page 7: ... and install the appliance in a different location Disposal Before discarding an old appliance unplug it Cut off the cable directly behind the appliance to prevent misuse Dispose of all packaging materials such as plastic bags and styrofoam away from children The packaging materials can cause suffocation Remove the door before disposing of or discarding this appliance to avoid the danger of childr...

Page 8: ... be as effective at lower temperatures about 20 Using 20 settings will use less energy than 30 or higher temperatures Detergent Detergent should be chosen according to type colour soiling of the fabric and the washing temperature And it should be used according to the instruction of the detergent manufacturer Use only detergents that are suitable for Drum front load type washers Use less detergent...

Page 9: ...e consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details of your nearest authorised WEEE collectio...

Page 10: ...e without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose global_main book book Page 10 Monday August 17 2020 8 48 AM ...

Page 11: ...Dimension mm a Cold Supply Hose d Anti slip Sheets 1 b Spanner e Elbow Bracket for Securing Drain Hose c Caps for Covering Transit Bolt Holes f Tie Strap 1 Model F V310 NE Power Supply 220 240 V 50 Hz Product Weight 68 kg W 600 D 565 D 1100 H 850 D 620 W D D D H global_main book book Page 11 Monday August 17 2020 8 48 AM ...

Page 12: ...he event of a breakdown When installing the appliance adjust all four feet using the transit bolt spanner provided to ensure the appliance is stable Floor Installation To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase t...

Page 13: ...t under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point If the appliance is delivered in winter and temperatures are below freezing place the appliance at room temperature for a few hours before putting it into operation Electrical Connection Do not use an extension cord or double adapter Always unplug the appliance and turn off the wate...

Page 14: ... the Transit Bolt Assemblies To prevent the appliance from severe vibration and breakage remove transit bolts and retainers 1 Starting with the bottom two transit bolts a use the spanner included to fully loosen all transit bolts by turning them counterclockwise 2 Remove the bolt assemblies by wiggling them slightly while pulling them out 3 Install the hole caps Locate the hole caps b included in ...

Page 15: ...t aligned and level properly the appliance may be damaged or may not operate properly 1 Turn the levelling feet as required if the floor is uneven Do not insert pieces of wood etc under the feet Make sure that all four feet are stable and resting on the floor NOTE Do not install the washing machine on a plinth stand or elevated surface unless it is manufactured by LG Electronics for use with this ...

Page 16: ...Place the adhesive side a of the anti slip sheets on the floor The most effective way is to install the anti slip sheets under the front feet If it is difficult to place the sheets under the front feet of the appliance attach them under the rear feet 4 Put the appliance on the anti slip sheets Do not attach the adhesive side a of anti slip sheets to the feet of the appliance NOTE Additional anti s...

Page 17: ... with any mechanical device NOTE After connecting the water inlet hose to the water tap turn on the water tap to flush out foreign substances dirt sand sawdust and etc in the water lines Let the water drain into a bucket and check the water temperature Connecting the Hose to the Appliance Screw the supply hose to the water inlet valve on the back of the appliance Do not connect the hose to the hot...

Page 18: ...e appliance may not drain or may drain slowly Securing the drain hose correctly will protect the floor from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string 105 cm global_main book book Page 18 Monday August 17 2020 8 48 AM ...

Page 19: ...sure that all clothes and items are inside the tub and not overhanging on the rubber door seal where they will become caught when the door is closed Failing to do so will cause damage to the door seal and the clothes 3 Close the door CAUTION Remove items from the flexible door seal gasket to prevent clothing and door seal damage 4 Add cleaning products or detergent and softener Add the proper amou...

Page 20: ...he Start Pause button to begin the cycle The appliance will agitate briefly without water to measure the weight of the load If the Start Pause button is not pressed within a certain time the appliance will shut off and all settings will be lost 8 End of cycle When the cycle is finished a melody will sound Immediately remove your clothing from the appliance to reduce wrinkling global_main book book...

Page 21: ...cle If a temporary stop of the wash cycle is needed press this button d Extra Options and Functions To use the extra functions press and hold the corresponding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected e Customizing Washing Programme Buttons Use these buttons to adjust the water temperature...

Page 22: ...D AI DD Mprovides the appropriate drum rotation actions after load sensing is completed M is activated when the Cotton Mixed Fabric and Easy Care programmes are selected and operated b Programme Status Indicators When a washing programme is running LED for the active stage will blink and the LEDs for the remaining stages will remain steady Once a stage is complete the LED will turn off If a cycle ...

Page 23: ...the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight room temperature incoming water temperature etc can affect the actual time d q lights up when the beep is off e i lights up when the control panel is locked except for the Power button f H lights up when the programme starts and the door is locked D...

Page 24: ...ics Lint producers can result in pilling and linting on the lint collectors Checking the Clothes Care Label The symbols tell you about the fabric content of your garment and how it should be washed Symbols on the Care Labels NOTE The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading Combine large...

Page 25: ... using the Delay End function or if you have selected Pre Wash option as the liquid will dispense immediately and may harden in the drawer or the tub Detergent usage may need to be adjusted for water temperature water hardness size and soil level of the load For best results avoid overdosing the detergent Failing to do so will cause oversudsing Refer to the label of the clothes before adding the d...

Page 26: ...used Pour fabric softer to the maximum fill line Pouring excessive fabric softener over the maximum fill line can cause it to dispense too early which may stain the clothes NOTE Do not pour fabric softener directly onto the clothes in the wash drum doing so will cause dark staining on the clothes that will be difficult to remove Do not leave the fabric softener in the detergent drawer for more tha...

Page 27: ...ter softener such as anti limescale can be used to cut down on the use of detergent in areas with high water hardness level First add detergent and then the water softener Dispense according to the amount specified on the packaging global_main book book Page 27 Monday August 17 2020 8 48 AM ...

Page 28: ...ixed fabrics simultaneously Use for various kind of fabrics except special garments silk delicate sports wear dark clothes wool duvet curtains Easy Care 40 Cold to 60 Max Load 4 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acrylic polyester Silent Wash 40 Cold to 60 Max Load 5 kg Description Washes clothes with less noise and vibration than other washing p...

Page 29: ...Washes hand washable and machine washable delicate clothes such as washable wool lingerie dresses etc Use detergent for machine washable woolens Sportswear 40 Cold to 40 Max Load 3 kg Description Washes special garments like sports and outdoor wear Use for water repellent fabric laminate used on clothing Speed 14 20 20 to 40 Max Load 2 kg Description Washes small loads of lightly soiled clothes fo...

Page 30: ...perature Neutral detergent is recommended Extra Options NOTE Rinse Delay End and Add Item options can be selected for every washing programme in this table Programme Intensive Pre Wash Cotton Eco 40 60 Mixed Fabric Easy Care Silent Wash Hygiene Baby Care Delicates Hand Wool Sportswear Speed 14 Duvet global_main book book Page 30 Monday August 17 2020 8 48 AM ...

Page 31: ...000 rpm Hygiene 1400 rpm All Baby Care 1000 rpm Up to 1000 rpm Delicates 800 rpm Up to 800 rpm Hand Wool 800 rpm Up to 800 rpm Sportswear 800 rpm Up to 800 rpm Speed 14 400 rpm All Duvet 1000 rpm Up to 1000 rpm kg Laundry load h mm Programme duration kWh Energy consumption Maximum temperature inside the treated textile Litres Water consumption rpm Maximum spin speed Remaining moisture at the end o...

Page 32: ... 60 Full 1 10 5 Eco 40 60 Half 1 5 25 Eco 40 60 Quarter 1 2 5 global_main book book Page 32 Monday August 17 2020 8 48 AM 1 51 0 208 27 56 0 1350 51 0 3 21 1 363 47 58 0 1350 51 0 1 21 0 458 35 54 0 1000 66 0 0 14 0 046 25 39 0 400 93 0 3 33 0 784 30 75 0 1350 51 0 4 00 1 170 45 68 0 1360 50 0 2 45 0 650 37 52 0 1360 50 0 2 40 0 240 25 44 0 1360 54 0 ...

Page 33: ... by Regulation EU 2019 2014 Scan the QR code on the energy label supplied with the appliance which provides a web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference together with the owner s manual and all other documents supplied with the appliance The model name can be found on the rating label of the appliance open th...

Page 34: ...utton it will still rotate for a short time to drain quickly Rinse This function is recommended for people with detergent allergies Press the Rinse button for adding rinse once Intensive This function is used to wash normal and heavily soiled clothes Press the Intensive button Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 ...

Page 35: ... press the Start Pause button NOTE For safety reasons the door remains locked when the water level or temperature inside of the drum is high It is not possible to add clothes at this time Delay End You can set this function so that the appliance starts automatically and finishes after a specified time interval 1 Press the Power button 2 Select a washing programme 3 Press the Delay End button as ne...

Page 36: ...ction before you can access any other functions Locking the Control Panel 1 Turn on the power 2 Press and hold the Delay End and Add Item buttons at the same time for 3 seconds to activate this function A beeper will sound and CL will appear on the display Unlocking the Control Panel 1 Turn on the power 2 Press and hold the Delay End and Add Item buttons at the same time for 3 seconds to deactivat...

Page 37: ...ay not operate due to external factors such as but not limited to Wi Fi unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG Th...

Page 38: ... the data transfer is complete the diagnosis will be displayed in the application NOTE For best results do not move the smartphone while the tones are being transmitted global_main book book Page 38 Monday August 17 2020 8 48 AM ...

Page 39: ...e the door slightly open to dry the drum Wipe the appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no ...

Page 40: ...rn on the power and then select the Tub Clean 5 Press the Start Pause button to start 6 Leave the door open to dry the inside of the appliance completely When the inside of the appliance is not dried completely it may cause a bad smell or mildew WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Water Inlet Filter The water inlet fil...

Page 41: ...he remaining water and then proceed to remove any debris or objects from the filter 4 After cleaning the drain pump filter carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross threading and leakage Reinsert the plug back into the drain tube and place the tube into its holder 5 Close the cover cap CAUTION Be careful when draining as the water may be hot R...

Page 42: ...er to clean the dispenser drawer Dry the drawer and the components of the drawer with a soft cloth or towel 3 To clean the drawer opening use a cloth or small non metal brush to clean the recess Remove all residue from the upper and lower parts of the recess 4 Wipe any moisture off the recess with a soft cloth or towel 5 Reassemble the components of the drawer to the proper compartments and insert...

Page 43: ... function properly or does not function at all check the following tables before calling to LG Electronics service centre Error Messages Symptoms Possible Cause Solution 1E INLET ERROR Water supply is not adequate in that location Water does not enter appliance or it enters slowly Check another tap in the house Water supply tap is not completely open Water does not enter the appliance or it enters...

Page 44: ...UTLET ERROR Drain hose is kinked or clogged Water in the appliance does not drain or drains slowly Clean and straighten the drain hose The drain filter is clogged Check and clean the drain filter dE dE1 dEz dE4 DOOR ERROR Door sensor malfunctions Please call LG service centre You can find your local LG service centre phone number in the warranty card tE CONTROL ERROR This is a control error Unplug...

Page 45: ...n Rattling and clanking noise Foreign objects such as keys coins or safety pins may be in the drum Stop the appliance check the drum for foreign objects If the noise continues after the appliance is restarted call for service Thumping sound Heavy clothes may produce a thumping sound This is usually normal If the sound continues the appliance is probably out of balance Stop and redistribute the clo...

Page 46: ... not rigid enough Check if the floor is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the drai...

Page 47: ...t The appliance will resume the programme where it stopped once power is restored Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause button ...

Page 48: ...Drain located higher than 1 2 m above the floor Make sure that the drain hose is no higher than 1 2 m above the bottom of the appliance Detergent is not dispensed incompletely or not dispensed at all Too much detergent is used Follow the guidelines provided by the detergent manufacturer Drain Pump Filter may be blocked Clean the Drain filter Cycle time is longer than usual The load is too small Ad...

Page 49: ...ining Bleach or softener is dispensed too soon Dispenser compartment is overfilled It makes bleach or softer dispensed rapidly Always measure bleach or softener to prevent overfilling Close the detergent dispenser slowly Bleach or softener was added directly to the clothes in the drum Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in th...

Page 50: ... regularly The drain hose is not properly installed causing siphoning water flowing back inside of the appliance When installing the drain hose make sure that it does not get kinked or blocked The detergent dispenser is not cleaned regularly Remove and clean the detergent dispenser especially the top and the bottom of the dispenser s opening Odours can occur if the drain hose is not properly insta...

Page 51: ...sed service personnel visit our website at www lg com and follow the instructions found there Self repair is not recommended as it could further damage the device and void the guarantee Spare parts referenced in Regulation 2019 2023 are available for a minimum duration of 10 years global_main book book Page 51 Monday August 17 2020 8 48 AM ...

Page 52: ...global_main book book Page 52 Monday August 17 2020 8 48 AM UX 1 YZUSKX 9 53 8 9 8 9 KR 1 2 1 9 8 9 RM IUS Q ...

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