61
SMART DIAGNOSIS™
EN
G
L
ISH
SMART DIAGNOSIS™
Should you experience any problems with your dryer, it has the capability of transmitting data to your smart
phone using the LG Smart Laundry Application or via your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the
POWER
button. If your
dryer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
Using Smart Diagnosis
TM
Smart Diagnosis™ Using Your Smart
Phone
1
Download the LG Smart Laundry & DW
application on your smart phone.
2
Open the LG Smart Laundry application on your
smart phone. Press the right arrow button to
advance to the next screen.
3
Press the Record button on the smart phone and
then hold the mouth piece of the smart phone
near the Smart Diagnosis™ logo on the dryer.
4
With the phone held in place, press and hold the
Temp. Control button for 3 seconds.
5
Keep the phone in place until the tone
transmission has finished. The display will count
down the time.
6
When the recording is complete, view the
diagnosis by pressing the Next button on the
phone.
NOTE
x
Call quality differences by region may affect
the function.
x
Use a home telephone for better
communication performance, resulting in
better service.
x
Poor call quality may result in poor data
transmission from your phone to the machine,
which could cause Smart Diagnosis
TM
to
malfunction.
Smart Diagnosis™ Through the Call
Center
1
Call the LG call center at: (LG U.S.)
1-800-243-0000
(LG Canada) 1-888-542-2623.
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
NOTE
Do not touch any other buttons or icons on the
display screen.
3
Press and hold the Temp. Control button for 3
seconds.
4
Keep the phone in place until the tone
transmission has finished. The display will count
down the time.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
x
For best results, do not move the phone while
the tones are being transmitted.
x
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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