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49

TROUBLESHOOTING

ENGLISH

Performance

Problem

Possible Cause

Solutions

Greasy or dirty 

spots on clothes

Fabric softener used 

incorrectly.

 

Confirm and follow the instructions provided with your 

fabric softener.

Clean and dirty clothes are 

being dried together.

 

Use your dryer to dry only clean items. Soil from dirty 

clothes can transfer to the clean clothes in the same or 

later loads.

Clothes were not properly 

cleaned or rinsed before being 

placed in the dryer.

 

Stains on dried clothes could be stains that were not 

removed during the washing process. Make sure 

that clothes are being completely cleaned or rinsed 

according to the instructions for your washer and 

detergent. Some difficult soils may require pre-treating 

prior to washing.

Clothes are 

wrinkled

Clothes dried too long (over 

dried).

 

Over drying a load of laundry can lead to wrinkled 

clothes. Try a shorter drying time or LESS DRY setting 

and remove items while they still retain a slight amount 

of moisture.

Clothes left in dryer too long 

after cycle ends.

 

Use the WRINKLE CARE option. This feature will 

tumble the clothes briefly every few minutes for up to 3 

hours to help prevent wrinkling.

Clothes are 

shrinking

Garment care instructions are 

not being followed.

 

To avoid shrinking your clothes, always consult and 

follow fabric care instructions. Some fabrics will 

naturally shrink when washed. Other fabrics can be 

washed but will shrink when dried in a dryer. Use a low 

or no heat setting.

Lint on clothes

Lint filter not cleaned properly.

 

Remove the lint from the filter before every load. With 

the lint removed, hold the filter up to a light to see if it 

is dirty or clogged. If it looks dirty, follow the cleaning 

instructions. With some loads that produce high 

amounts of lint, it may be necessary to clean the filter 

during the cycle.

Laundry not sorted properly.

 

Some fabrics are lint producers (i.e., a fuzzy white 

cotton towel) and should be dried separately from 

clothes that are lint trappers (i.e., a pair of black linen 

pants).

Excess static in clothes.

 

Use a fabric softener to reduce static electricity. Be sure 

to follow the manufacturer’s instructions. Overdrying a 

load of laundry can cause a buildup of static electricity. 

Adjust settings and use a shorter drying time, or use 

SENSOR DRY cycles.

Dryer is overloaded.

 

Divide extra large loads into smaller loads for drying.

Tissue, paper, etc., left in 

pockets.

 

Check pockets thoroughly before washing and drying 

clothes.

Summary of Contents for DLE3095 series

Page 1: ...wner s manual thoroughly before operating the appliance and keep it handy for reference at all times DLE3500 DLG3501 DLE3095 DLEX3700 DLGX3701 DLEX3900 DLGX3901 MFL67652523 Rev 01_053118 www lg com Copyright 2018 LG Electronics Inc All Rights Reserved ...

Page 2: ... Models 21 Connecting Gas Dryers 23 Connecting Electric Dryers 24 Special Electrical Requirements 24 Final Installation Check 25 Installation Test Duct Check 28 OPERATION 28 Using the Dryer 29 Check the Lint Filter Before Every Load 29 Sorting Laundry 29 Loading the Dryer 30 Control Panel 33 Cycle Guide 37 Cycle Modifier Buttons 37 Option Buttons 38 Special Functions 39 Steam Functions Steam Model...

Page 3: ...nsing system detects and alerts you to restrictions in the installed household ductwork that reduce exhaust airflow through the dryer If you see the alert Clean or repair the ducts to remove the restrictions Keep your ducts clean to help increase efficiency and reduce long drying times caused by blocked ducts Smart Diagnosis Should you experience any technical difficulty with your dryer it has the...

Page 4: ...fied installer Do not install a clothes dryer with flexible plastic venting materials If flexible metal foil type duct is installed it must be of a specific type identified by the appliance manufacturer as suitable for use with clothes dryers Flexible venting materials are known to collapse be easily crushed and trap lint These conditions will obstruct clothes dryer airflow and increase the risk o...

Page 5: ... RVs trailers or aircraft Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions This appliance must be positioned near to an electrical power supply Do not under any circumstances cut or remove the third ground prong from the power cord When installing or moving the appliance be careful not to pinch crush or damage the ...

Page 6: ...o not install near another heat source such as a stove oven or heater Keep area around the exhaust opening and adjacent surrounding areas free from the accumulation of lint dust and dirt The appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by a utility OPERATION Repair or immediately replace all powe...

Page 7: ...r flammable materials on top of the appliance Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product Do not reach into the appliance if the drum is moving Do not dry articles that have been previously cleaned in washed in soaked in soiled with or spotted with gasoline dry cleaning solvents vegetable oil cooking oil or ot...

Page 8: ...lectrician or service personnel if you are in doubt whether the appliance is properly grounded Do not modify the plug provided with the appliance if it will not fit the outlet have a proper outlet installed by a qualified electrician The appliance must be grounded In the event of a malfunction or breakdown grounding will reduce the risk of electric shock by providing a path of least resistance for...

Page 9: ...components The manufacturer is not responsible for product malfunction or accidents caused by the use of unauthorized components or parts The images in this manual may be different from the actual components and accessories which are subject to change by the manufacturer without prior notice for product improvement purposes Drying Rack on some models Optional Accessories Pedestal sold separately S...

Page 10: ...ts Please refer to the rating label for detailed information Gas requirements NG 4 10 5 inch 10 2 26 7 cm WC LP 8 13 inch 20 4 33 1 cm WC Dimensions 27 W X 30 2 D X 39 H 51 4 D with door open 68 6 cm W X 76 5 cm D X 99 cm H 130 5 cm D with door open Net weight Gas 123 02 lb 55 8kg Electric 122 36 lb 55 5kg Gas 125 44 lb 56 9kg Electric 123 90 lb 56 2kg Gas 126 77 lb 57 5kg Electric 125 66 lb 57kg ...

Page 11: ...he same closet as a dryer Additional clearances might be required for wall door and floor moldings Companion appliance spacing should also be considered NOTE The floor must be level with a maximum slope of 1 inch 2 5 cm under the entire dryer Clothes may not tumble properly and automatic sensor cycles may not operate correctly if the dryer is not level For garage installation you will need to plac...

Page 12: ...ventilation openings in the top and bottom of the door are required Louvered doors with equivalent ventilation openings are acceptable Closet Ventilation Requirements Closets with doors must have both an upper and lower vent to prevent heat and moisture buildup in the closet One upper vent opening with a minimum opening of 48 sq in 310 cm2 must be installed no lower than 6 feet above the floor One...

Page 13: ...mm 1 25 mm 27 686 mm 5 140 mm 6 152 mm 77 1968 mm Required spacing For side or bottom venting 2 inch 5 1 cm of spacing is allowed Installation Spacing for Cabinet For cabinet installation with a door minimum ventilation openings in the top of the cabinet are required Required spacing 7 178 mm 7 178 mm 9 1 25 mm 1 25 mm 27 686 mm 5 127 mm 1 25 mm 30 2 765 mm 229 mm ...

Page 14: ...rfectly level solid surface 1 Position the dryer in the final location Place a level across the top of the dryer Level Leveling Feet All four leveling feet must rest solidly on the floor Gently push on the top corners of the dryer to make sure that the dryer does not rock from corner to corner NOTE If you are installing the dryer on the optional pedestal you must use the leveling feet on the pedes...

Page 15: ...ft side hinge If the door has been reversed and it is necessary to change it back use care when following these instructions Some of the illustrations and the left right references will be reversed and you will need to read the instructions carefully WARNING Be sure to support the weight of the door before removing the hinge screws 1 Open the door and remove the two decorative screws two latch scr...

Page 16: ...ls Press the adapter duct onto the blower housing and secure to the base of the dryer as shown Adapter Duct Bracket Knockout 3 Preassemble a 4 inch 10 2 cm elbow to the next 4 inch 10 2 cm duct section and secure all joints with duct tape Be sure that the male end of the elbow faces AWAY from the dryer Insert the elbow duct assembly through the side opening and press it onto the adapter duct Secur...

Page 17: ...nting connections To ensure safe and secure installation please observe the following instructions 1 Make sure the surface of the washer is clean and dry Remove paper backing from the tape on one of the stacking kit side brackets 2 Fit the side bracket to the side of the washer top as shown in the below illustration Firmly press the adhesive area of the bracket to the washer surface Secure the sid...

Page 18: ... must be UL listed Use of other materials for transition duct could affect drying time DO NOT use sheet metal screws or other fasteners which extend into the duct that could catch lint and reduce the efficiency of the exhaust system Secure all joints with duct tape Do not exceed the recommended duct length limitations noted in the chart Failure to follow these instructions may result in extended d...

Page 19: ...haust duct run should be as short as possible Use as few elbow joints as possible The male end of each section of exhaust duct must point away from the dryer Use duct tape on all duct joints Insulate ductwork that runs through unheated areas in order to reduce condensation and lint buildup on duct surfaces Incorrect or inadequate exhaust systems are not covered by the dryer warranty Dryer failures...

Page 20: ...ose and replace the hose if necessary Replace inlet hoses after 5 years of use to reduce the risk of hose failure Record hose installation or replacement dates on the hoses for future reference Hose connector Y connector Rubber seal Long hose WITH WASHER WITHOUT WASHER Short hose Y connector d Connect the long dryer hose to one side of the Y connector and connect the washer hose to the other side ...

Page 21: ...quirements continued Supply line requirements Your laundry room must have a rigid gas supply line to your dryer In the United States an individual manual shutoff valve MUST be installed within at least 6 ft 1 8 m of the dryer in accordance with the National Fuel Gas Code ANSI Z223 1 or Canadian gas installation code CSA B149 1 A 1 8 inch NPT pipe plug must be installed If using a rigid pipe the ri...

Page 22: ...careful not to damage the threads of the gas connector when removing the shipping cap 3 Connect the dryer to your laundry room s gas supply using a new flexible stainless steel connector with a 3 8 inch NPT fitting NOTE DO NOT use old connectors 4 Securely tighten all connections between the dryer and your laundry room s gas supply 5 Turn on your laundry room s gas supply 6 Check all pipe connecti...

Page 23: ...er wire only or as required by local codes Allow sufficient slack in wiring so the dryer can be moved from its normal location when necessary The power cord pigtail connection between the wall receptacle and the dryer terminal block IS NOT supplied with the dryer Type of pigtail and gauge of wire must conform to local codes and with instructions on the following pages WARNING A 4 wire connection i...

Page 24: ... at least 25 sq in 163 cm It is important that the clearance of the duct from any combustible construction be at least 2 inches 5 cm and when venting the dryer to the outdoors the dryer should be installed with a clearance of at least 1 inch 2 5 cm at the sides and back of the dryer Please be aware that venting materials are not supplied with the dryer You must obtain the venting materials necessa...

Page 25: ...Signal and Temp buttons and then press the Power button On models with a glass touch control panel press the Power button then IMMEDIATELY press and hold the Temp and Signal buttons This button sequence activates the installation test The code will display if the activation is successful 3 Press the START PAUSE button The dryer will start the test which will last a few minutes The heat will be tur...

Page 26: ...ve sensing system that automatically detects blockages and restrictions in the dryer ductwork Keeping ductwork clean of lint buildup and free of restrictions allows clothes to dry faster and reduces energy use Error Codes Check the error code before you call for service Error Code Possible Causes Solutions tE1 or tE2 Temperature sensor failure Turn off the dryer and call for service HS Humidity se...

Page 27: ...d long runs or runs with multiple elbows or bends Excess or crushed transition duct Too many elbows or exhaust too long Check for blockages and lint buildup Lint buildup or blockage Make sure the ductwork is not crushed or restricted Crushed or damaged exhaust ...

Page 28: ...tion until the LED for the desired cycle is on The preset temperature dry level and option settings for that cycle will be shown Default settings for the selected cycle can now be changed if desired Refer to the Cycle Setting and Options page for details NOTE Not all options or modifiers are available on all cycles Refer to the Cycle Guide page for default settings and available options A differen...

Page 29: ... with do not wash Heat setting High Low Medium No heat air Grouping Similar Items For best results sort clothes into loads that can be dried with the same drying cycle Different fabrics have different care requirements and some fabrics will dry more quickly than others Loading the Dryer WARNING To reduce the risk of fire explosion electric shock injury to persons and death when using this applianc...

Page 30: ...ol Panel Non Steam Models DLE3500 DLG3501 DLE3095 7 6 1 2 3 4 5 Steam Models DLEX3700 DLGX3701 7 6 1 2 3 4 8 5 Steam Models DLEX3900 DLGX3901 7 6 1 2 3 4 8 5 NOTE Model numbers can be found on the cabinet inside the door ...

Page 31: ...Use these buttons to select the desired cycle settings for the selected cycle The current settings are shown in the display Press the button for that option to view and select other settings 5 More Time Less Time Buttons Use these buttons with the Time Dry and other Manual Dry cycles to adjust the drying time Press the More Time button to increase the selected manual cycle time by 1 minute press t...

Page 32: ...t the POWER button This prevents children from changing settings while the dryer is operating 12 WI FI Indicator When the appliance is connected to the Internet through a home Wi Fi network this indicator appears 13 Clean Filter Reminder The display will show Clean Filter when the dryer is turned on as a reminder to clean the filter It turns off when the START PAUSE button is pressed 14 Estimated ...

Page 33: ...actual time remaining in your cycle You can change the actual time in the cycle by pressing the More Time or Less Time buttons NOTE The Energy Saver option is turned on by default in the Normal Cycle Turn off the Energy Saver option for a faster Normal cycle which begins with heated drying To turn the Energy Saver default off press and hold the Energy Saver button ON or OFF appears in the display ...

Page 34: ...weight items Normal High Adj Bedding Comforters Pillows Shirts Normal Medium Adj Towels Denims towels heavy cottons Normal Medium Adj Small Load Only normal cotton towels fabric type Max 3lb Normal High Adj Perm Press Permanent press synthetic items Normal Medium Adj Delicates Lingerie sheets blouses Normal Low Adj MANUAL DRY Speed Dry For small loads with short drying times Off High Adj Air Dry F...

Page 35: ...Anti Bacterial Do not use this cycle with delicate fabrics Very High Perm Press Permanent press synthetic items Normal Medium Adj Delicates Lingerie sheets blouses Normal Low Adj Towels Denims towels heavy cottons Normal Mid High Adj MANUAL DRY Speed Dry For small loads with short drying times Off High Adj Air Dry For items that require heat free drying such as plastics or rubber Off No Heat STEAM...

Page 36: ...lb Normal High Adj Anti Bacterial Do not use this cycle with delicate fabrics Very High Perm Press Permanent press synthetic items Normal Medium Adj Delicates Lingerie sheets blouses Normal Low Adj Sportswear Sports Wear Off Towels Denims towels heavy cottons Normal Mid High Adj MANUAL DRY Speed Dry For small loads with short drying times Off High Adj Air Dry For items that require heat free dryin...

Page 37: ...e signal Press the button repeatedly until the desired volume setting is illuminated Option Buttons The dryer features several additional cycle options to customize cycles to meet individual needs Certain option buttons also feature a special function that can be activated by pressing and holding that option button for 3 seconds Adding Cycle Options to a Cycle 1 Turn on the dryer and turn the Cycl...

Page 38: ... function to activate it Control Lock Use this option to prevent unwanted use of the dryer or to keep cycle settings from being changed while the dryer is operating Activating the Control Lock Function Press and hold the Wrinkle Care button for 3 seconds The Control Lock icon will be shown in the display and all controls will be disabled except the Power button Deactivating the Control Lock Functi...

Page 39: ...G s new steam technology injects fabrics with a swirling jet of hot steam to refresh clothes reduce static and make ironing easier Simply select the Steam Fresh cycle or add a steam option to selected cycles WARNING To reduce the risk of serious injury death explosion or fire follow basic safety precautions including the following Do not open the dryer door during steam cycles Do not touch the ste...

Page 40: ...shTM Turbo Steam 10 minutes Dry Comforter Single 1 each Shirts 5 each Steam Option Reduce Static Follows Selected Cycle Wet Varies by selected cycle 8 lbs 18 Items Turbo Steam Follows Selected Cycle Wet Varies by selected cycle 8 lbs 18 Items Time Dry Reduce Static 38 minutes Wet Varies by selected cycle 8 lbs 18 Items Shirt 70 cotton 30 poly blend Except especially delicate fabrics default settin...

Page 41: ...reless network service run slowly If the appliance is having trouble connecting to the Wi Fi network it may be too far from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The network connection may not work properly depending on the Internet service provider The Wi Fi connection may not connect or may be interrupted because of the home network environment ...

Page 42: ...connection The machine supports 2 4 GHz Wi Fi networks only If the appliance is having trouble connecting to the Wi Fi network it may be too far from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the ...

Page 43: ... has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interferen...

Page 44: ... from the appliance and uses it to analyze the issue providing a fast and effective diagnosis 1 Call the LG Electronics Customer Information Center at LG U S A 1 800 243 0000 LG Canada 1 888 542 2623 2 When instructed to do so by the call center place the mouthpiece of the phone close to the Smart Diagnosis icon Do not press any other buttons 3 Press and hold the Temp button for 3 seconds 4 Keep t...

Page 45: ...ed according to the manufacturer s specifications Never use steel wool or abrasive cleansers they may scratch or damage the surface Cleaning Around and Under the Dryer Vacuum lint and dust from around the dryer and underneath it regularly Vent ductwork should be checked for lint buildup and cleaned at least once per year If any noticeable reduction in airflow or drying performance occurs immediate...

Page 46: ...haust system An exhaust system which is dirty and clogged with lint or is excessively long needs to be professionally cleaned or repaired Q Why does my dryer start by itself every few minutes A This is how the Wrinkle Care feature works The dryer runs briefly every few minutes for up to 3 hours after the cycle finishes This feature is designed to help prevent wrinkles from setting in when the drye...

Page 47: ...n NOTE Due to the design of electric dryers it is possible for a circuit problem to allow an electric dryer to run without heat Gas supply or service is turned off Confirm that the house gas shutoff and the dryer gas shutoff valves are both fully open Even if gas is not supplied to the dryer it will run and no error codes will display Verify that other gas appliances in the home are working normal...

Page 48: ...corrected by a qualified electrician NOTE Due to the design of electric dryers it is possible for a circuit problem to allow an electric dryer to run without heat Dryer is overloaded Divide extra large loads into smaller loads for better drying performance and efficiency Dryer is underloaded If you are drying a very small load add a few extra items to ensure proper tumbling action If the load is v...

Page 49: ...r up to 3 hours to help prevent wrinkling Clothes are shrinking Garment care instructions are not being followed To avoid shrinking your clothes always consult and follow fabric care instructions Some fabrics will naturally shrink when washed Other fabrics can be washed but will shrink when dried in a dryer Use a low or no heat setting Lint on clothes Lint filter not cleaned properly Remove the li...

Page 50: ... inner core remains damp When drying a single bulky item it may help to pause the cycle once or twice and rearrange the item to unwrap and expose any damp areas To dry a few remaining damp items from a very large load or a few damp spots on a large item after a sensor cycle has completed empty the lint trap then set a TIME DRY cycle to finish drying the item s Trouble connecting appliance and smar...

Page 51: ...lect the load weight manually before starting the Reduce Static option Steam does not generate but no error code is shown Water level error Unplug dryer and call for service Water drips from door during STEAM CYCLE This is normal Condensation will normally form on the inside of the dryer door during steam operation Some condensation may drip out the bottom of the door Steam is not visible during S...

Page 52: ...he restriction the Flow Sense system requires multiple consecutive cycles to determine that the performance value has improved before the Flow Sense indicator is reset If the Flow Sense indicator remains active for more than five cycles after the restriction has been cleared call for service The display shows More Time button was pressed This display indicates that the steam option has been set fo...

Page 53: ...R EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NO REPRESENTATIONS SHALL BE BINDING ON LG CANADA LG CANADA DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW IT I...

Page 54: ...emoval and reinstallation of the Product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions including the Product owner s and installation manuals Accessories to the Product such as door bins drawers handles shelves etc Also excluded are parts besides those that were originally included with the Product Damage resulting from th...

Page 55: ...te warranty details and customer assistance please call or visit our website Call 1 888 542 2623 24 hours a day 365 days a year and select the appropriate option from the menu or visit our website at http www lg ca Write your warranty information below Product Registration Information Model Serial Number Date of Purchase ...

Page 56: ...reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue in which case if you are a consumer this clause will only apply if you expressly agree to the arbitration To the extent permitted by applicable law any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person s or entity s product or c...

Page 57: ...force and effect to the maximum extent permitted by applicable law Should LG fail to enforce strict performance of any provision of this Limited Warranty including these arbitration procedures it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty Opt Out You may opt out of this dispute resolution procedure If you opt out neither you nor LG can requi...

Page 58: ...LG Customer Information Center Register your product Online www lg com For inquiries or comments visit www lg com or call 1 800 243 0000 U S A 1 888 542 2623 CANADA ...

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