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5 Troubleshooting

Troubleshooting

49

Trouble

shoo

ting

5

Troubleshooting

General

Symptom 

Cause & Solution

The Power does not turned on.

 

y

Plug the power cord into the wall outlet securely.

The unit does not start 
playback.

 

y

Insert a playable disc. (Check the disc type, color system, and regional 
code.)

 

y

Place the disc with the playback side down.

 

y

Place the disc on the disc tray correctly inside the guide.

 

y

Clean the disc.

 

y

Cancel the Rating function or change the rating level.

The angle cannot be changed.

 

y

Multi-angles are not recorded on the DVD Video being played.

Cannot play video, photo or 
audio files.

 

y

The files are not recorded in a format that the unit can play.

 

y

The unit does not support the codec of the video file.

The remote control does not 
work properly.

 

y

The remote control is not pointed at the remote sensor of the unit.

 

y

The remote control is too far from the unit.

 

y

There is an obstacle in the path of the remote control and the unit.

 

y

The batteries in the remote control are exhausted.

The unit is plugged in, but the 
power will not turn on or off.

You can reset the unit as follows.

 

y

Unplug the power cord, wait at least five seconds, and then plug it in 
again.

The unit is not operating 
normally.

Summary of Contents for BP320

Page 1: ...OWNER S MANUAL Network Blu ray Disc DVD Player Please read this manual carefully before operating your set and retain it for future reference BP320 P NO SAC35374702 www lg com ...

Page 2: ...ed in a built in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer s instruction has been adhered to CAUTION CLASS 1M VISIBLE AND INVISIBLE LASER RADIATION WHEN OPEN DO NOT VIEW DIRECTLY WITH OPTICAL INSTRUMENTS Use of controls adjustments or the performance of procedures other than those specified herein may result in hazardous radiation exposure CA...

Page 3: ...io frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged t...

Page 4: ...or disassembly is prohibited y y Under the U S Copyright laws and Copyright laws of other countries unauthorized recording use display distribution or revision of television programs videotapes BD ROM discs DVDs CDs and other materials may subject you to civil and or criminal liability IMPORTANT SAFETY INSTRUCTIONS 1 Read these instructions 2 Keep these instructions 3 Heed all warnings 4 Follow al...

Page 5: ...rsonnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped ...

Page 6: ... the USB device 3 System Setting 26 Settings 26 Initial setup 27 Adjust the setup settings 27 DISPLAY menu 29 LANGUAGE menu 29 AUDIO menu 31 LOCK menu 32 NETWORK menu 33 OTHERS menu 4 Operating 34 General playback 34 Using HOME menu 34 Playing a disc 34 Playing a file on disc USB device 35 Enjoying BD Live 35 Playing a file on a network server 36 Wi Fi Direct connection 38 Basic operations for vid...

Page 7: ...mote Control 52 Setting up the remote to control your TV 53 Network software update 53 Network update notification 53 Software update 55 About Nero MediaHome 4 Essentials 55 System requirements 55 Installing Nero MediaHome 4 Essentials 56 Sharing files and folders 57 Area code list 58 Language code list 59 Trademarks and licenses 61 Audio output specifications 63 Specifications 64 Maintenance 64 H...

Page 8: ... cm r y y Discs such as movies that can be purchased or rented y y Video mode and finalized only y y Supports the dual layer disc also o Finalized AVCHD format y u i y y DVD R RW discs that contain Video Audio or Photo files y y ISO 9660 JOLIET UDF and UDF Bridge format DVD RW VR 8 cm 12 cm r VR mode and finalized only Audio CD 8 cm 12 cm t Audio CD CD R RW 8 cm 12 cm y u i y y CD R RW discs that ...

Page 9: ... have to set the disc format option to Mastered in order to make the discs compatible with the LG players when formatting rewritable discs When setting the option to Live System you cannot use it on LG player Mastered Live File System Disc format system for windows Vista Note About the 7 symbol display 7 may appear on your TV display during operation and indicates that the function explained in th...

Page 10: ...ubViewer 1 0 sub SubViewer 2 0 sub txt TMPlayer txt DVD Subtitle System txt Audio files File Location File Extension Sampling Frequency Bitrate Note Disc USB mp3 wma wav m4a DRM free flac within 32 48 kHz WMA within 16 48 kHz MP3 within 32 192 kbps WMA within 32 320 kbps MP3 Some wav files are not supported on this player DLNA mp3 wma wav m4a DRM free within 32 48 kHz WMA within 16 48 kHz MP3 with...

Page 11: ...4 AVC profile Main High at Level 4 1 For a file with higher level the warning message will appear on the screen y y This player does not support files that are recorded with GMC 1 or Qpel 2 1 GMC Global Motion Compensation 2 Qpel Quarter pixel Note y y A avi file which is encoded WMV 9 codec is not supported y y This player supports UTF 8 files even it contains Unicode subtitle content This player...

Page 12: ...patible device is connected to this player some setting changes of software or other devices may be required Please refer to the operating instructions for the software or device for more information Certain system requirements For high definition video playback y y High definition display that has HDMI input jack y y BD ROM disc with high definition content y y HDMI or HDCP capable DVI input on y...

Page 13: ...next or previous chapter track file M PAUSE Pauses playback z PLAY Starts playback Z STOP Stops playback c HOME n Displays or exits the Home Menu INFO MENU m Displays or exits On Screen Display Direction buttons Selects an option in the menu ENTER b Acknowledges menu selection BACK 1 Exits the menu or returns to the previous screen DISC MENU Accesses menu on a disc d REPEAT h Repeats a desired sec...

Page 14: ... 1 Front panel a Disc Tray b Display Window c Remote Sensor d B OPEN CLOSE e N PLAY PAUSE f Z STOP g USB Port h 1 POWER Rear panel a AC power cord b LAN port c HDMI OUT d VIDEO OUT e DIGITAL AUDIO OUT COAXIAL f 2CH AUDIO OUT Left Right ...

Page 15: ...tion system Note HDMI connection If you have a HDMI TV or monitor you can connect it to this player using a HDMI cable Type A High Speed HDMI Cable Connect the HDMI jack on the player to the HDMI jack on a HDMI compatible TV or monitor Rear of the unit TV HDMI cable Set the TV s source to HDMI refer to TV s Owner s manual Additional Information for HDMI y y When you connect a HDMI or DVI compatibl...

Page 16: ...ct the HDMI cable y y If there are noises or lines on the screen please check the HDMI cable length is generally limited to 4 5 m 15 ft Note What is SIMPLINK Some functions of this unit are controlled by the TV s remote control when this unit and LG TV s with SIMPLINK are connected through HDMI connection Controllable functions by LG TV s remote control Play Pause Scan Skip Stop Power Off etc Refe...

Page 17: ...2 Press Z STOP for more than 5 seconds y y When you set the resolution to 480i with HDMI connection actual resolution is outputted to 480p y y If you select a resolution manually and then connect the HDMI jack to TV and your TV does not accept it the resolution setting is set to Auto y y If you select a resolution that your TV does not accept the warning message will appear After resolution change...

Page 18: ... a multi channel Audio Video Receiver that supports one or more of the audio formats supported by your player Check the logos on the front of the Audio Video receiver and the manual PCM Stereo PCM Multi Ch Dolby Digital Dolby Digital Plus Dolby TrueHD DTS and or DTS HD Connecting to an amplifier via HDMI output Connect the player s HDMI OUT jack to the corresponding in jack on your amplifier using...

Page 19: ...audio cable Coaxial cable Receiver Amplifier Rear of the unit You will need to activate the player s digital output See AUDIO Menu on pages 29 Connecting to an amplifier via 2 Channel Audio Output Connect the Left and Right 2CH AUDIO OUT jacks on the player to the audio left and right in jacks on your amplifier receiver or stereo system using audio cables Audio cable Receiver Amplifier Rear of the...

Page 20: ... When unplugging do not pull on the LAN cable but unplug while pressing down on the lock y y Do not connect a modular phone cable to the LAN port y y Since there are various connection configurations please follow the specifications of your telecommunication carrier or internet service provider y y If you want to access content from DLNA servers this player must be connected to the same local area...

Page 21: ...ed and press ENTER b 2 Use w s a d to select the IP mode between Dynamic and Static Normally select Dynamic to allocate an IP address automatically If there is no DHCP server on the network and you want to set the IP address manually select Static then set IP Address Subnet Mask Gateway and DNS Server using w s a d and numerical buttons If you make a mistake while entering a number press CLEAR to ...

Page 22: ...e Wireless network setup For the wireless network connection the player needs to be set up for network communication This adjustment can be done from the Setup menu Adjust the NETWORK setting as follow Setting up the access point or the wireless router is required before connecting the player to the network Preparation Before setting the wireless network you need to connect the broadband internet ...

Page 23: ... to select Advanced Setting on the Network Setting menu and press ENTER b 1 Use w s to select Wireless and press ENTER b AP List Scans all available access points or wireless routers within range and display them as a list Network name SSID Your access point may not be broadcasting its network name SSID Check your access point settings through your computer and either set your access point to broa...

Page 24: ...without limitation connection charges are your responsibility y y A 10 Base T or 100 Base TX LAN port is required for wired connection to this player If your internet service does not allow for such a connection you will not be able to connect the player y y You must use a Router to use xDSL service y y A DSL modem is required to use DSL service and a cable modem is required to use cable modem ser...

Page 25: ...FAT16 FAT32 and NTFS when accessing files audio photo video However for BD Live and Audio CD recording only FAT16 and FAT32 formats are supported Use the USB flash drive external HDD formatted in either FAT16 or FAT32 when using BD Live and Audio CD recording y y The USB device can be used for the local storage for enjoying BD Live discs with Internet y y This unit can support up to 4 partitions o...

Page 26: ...le networks are displayed on the screen Use w s to select Wired Network or desired SSID of wireless network and press ENTER b If you have security on your access point you need to input the security code as necessary 5 Use w s a d to select the IP mode between Dynamic and Static Normally select Dynamic to allocate an IP address automatically 6 Select Next and press ENTER b to apply network setting...

Page 27: ...our TV type 4 3 Letter Box Select when a standard 4 3 TV is connected Displays theatrical images with masking bars above and below the picture 4 3 Pan Scan Select when a standard 4 3 TV is connected Displays pictures cropped to fill your TV screen Both sides of the picture are cut off 16 9 Original Select when a 16 9 wide TV is connected The 4 3 picture is displayed with an original 4 3 aspect rat...

Page 28: ...p 24 Hz with a HDMI equipped display compatible with 1080p 24 Hz input y y When you select 24 Hz you may experience some picture disturbance when the video switches video and film material In this case select 60 Hz y y Even when 1080p Display Mode is set to 24 Hz if your TV is not compatible with 1080p 24 Hz the actual frame frequency of the video output will be 60 Hz to match the video source for...

Page 29: ...Specifications on page 61 for details Note Digital Output PCM Stereo HDMI COAXIAL Select if you connect this unit s HDMI OUT or DIGITAL AUDIO OUT jack to a device with two channel digital stereo decoder PCM Multi Ch HDMI only Select if you connect this unit s HDMI OUT jack to a device with multi channel digital decoder DTS Re Encode HDMI COAXIAL Select if you connect this unit s HDMI OUT or DIGITA...

Page 30: ...t automatically converts any 192 kHz and 96 kHz signals to 48 kHz so your system can decode them Check the documentation for your A V Receiver or Amplifier to verify its capabilities DRC Dynamic Range Control This function allows you to listen to a movie at a lower volume without losing clarity of sound Off Turns off this function On Compress the dynamic range of the Dolby Digital Dolby Digital Pl...

Page 31: ...er 210499 The password is cleared If you make a mistake before pressing ENTER b press CLEAR Then input the correct password Note DVD Rating Blocks playback of rated DVD based on their content Not all discs are rated Rating 1 8 Rating one 1 has the most restrictions and rating eight 8 is the least restrictive Unlock If you select Unlock parental control is not active and the disc plays in full Blu ...

Page 32: ...re prohibited for all BD Live content without a certificate Prohibited Internet access is prohibited for all BD Live content Netflix Netflix ESN Display its unique Netflix ESN Electronic Serial Number that allows you to use the Netflix streaming Deactivate Netflix Deactivates your player To activate the Netflix again contact to the service provider Deactivate Vudu You can deactivate your player fr...

Page 33: ...ry Set You can reset the player to its original factory settings Blu ray Storage Clear Initializes the BD Live content from the connected USB storage If you reset the player to its original factory settings using Factory Set option you have to set all the activation for the online services and network settings again Note Software Information Displays the current software version Update You can upd...

Page 34: ...he disc tray For the most Audio CD BD ROM and DVD ROM discs playback starts automatically 3 Press HOME n 4 Select Movie or Music using a d and press ENTER b 5 Select Blu ray Disc DVD VR or Audio option using w s and press ENTER b y y Playback functions described in this manual are not always available in every files and media Some functions can be restricted depending on many factors y y Depending...

Page 35: ... USB device from the PC and reuse it with this player Caution y y Some BD Live content may be restrictively accessed in some territories by content provider s own decision y y It may take up to several minutes to load and start enjoying BD Live content Note Playing a file on a network server yui This player can play video audio and photo files located in a DLNA server through your home network 1 C...

Page 36: ... available Wi Fi Direct device press the green G coloured button When you connect this unit from other Wi Fi Direct devices PIN connection method is not available Note 6 Select a server that shared from the connected Wi Fi Direct device using w s and press ENTER b to navigate the server To select a server from the device list files or folders must be shared by DLNA server from the connected Wi Fi ...

Page 37: ...ty Option and Encription of the player 6 On your Wi Fi device make a network connection to this player using Network name SSID Security Option and Encription at step 5 above 7 Press BACK 1 twice to display the device list 8 Select a server that shared from the connected Wi Fi device using w s and press ENTER b to navigate the server To select a server from the device list files or folders must be ...

Page 38: ... step back to the previous chapter track file In the file list menu of a server there may have many types of content in a folder together In this case press C or V to go to the previous or next content with same type Basic operations for photo content To play a slide show Press z PLAY to start slide show To stop a slide show Press Z STOP while slide show To pause a slide show Press M PAUSE while s...

Page 39: ...his function may not work depending on the disc y y On BD ROM discs with BD J the last scene memory function does not work y y This unit does not memorize settings of a disc if you switch off the unit before commencing to play it Note Advanced playback Repeat playback erotu y During playback press REPEAT h repeatedly to select a desired repeat mode Blu ray Disc DVD Video files jA Selected portion ...

Page 40: ...ayer can display the content information 1 Select a file using w s a d 2 Press INFO MENU m to display the option menu 3 Select the Information option using w s and press ENTER b The file information appears on the screen While movie playback you can display the file information by pressing TITLE POP UP The information displayed on the screen may not correct comparing actual content information Not...

Page 41: ...k Note Options while viewing a photo i You can use various options during viewing a photo in full screen 1 While viewing a photo in full screen press INFO MENU m to display the option menu 2 Select an option using w s a Current photo Total number of photos Use a d to view previous next photo b Slide Show Press ENTER b to start or pause slide show c Music Select Select the background music for the ...

Page 42: ...g and press ENTER b to display the upper directory When selecting audio file from a server folder selection is not available Only file selection is available Note 5 Use d to select OK and press ENTER b to complete music selection On Screen display You can display and adjust various information and settings about the content Displaying content information on screen eroy 1 While playback press INFO ...

Page 43: ... right For example to find a scene at 2 hours 10 minutes and 20 seconds enter 21020 Press a d to skip the playback 60 seconds forward or backward 3 Press ENTER b to start playback from selected time y y This function may not work on some disc or titles y y This function may not work depending on the file type and ability of the DLNA server Note Selecting a subtitle language eroy 1 During playback ...

Page 44: ...ifferent camera angles you can change to a different camera angle during playback 1 During playback press INFO MENU m to display the On Screen display 2 Use w s to select the Angle option 3 Use a d to select desired angle 4 Press BACK 1 to exit the On Screen display Changing the TV Aspect Ratio eoy You can change the TV aspect ratio setting while playback 1 During playback press INFO MENU m to dis...

Page 45: ...e desired track or all of the tracks in Audio CD to a USB storage device 1 Insert a USB storage device to the USB port on the front panel 2 Press B OPEN CLOSE and place an Audio CD on the disc tray Press B OPEN CLOSE to close the disc tray The playback starts automatically 3 Press INFO MENU m to display the option menu 4 Use w s to select CD Recording option and press ENTER b 5 Use w s to select a...

Page 46: ... copies of copy protected material including computer programs files broadcasts and sound recordings may be an infringement of copyrights and constitute a criminal offense This equipment should not be used for such purposes LG expressly disclaims any responsibility for illegal distribution or use of unauthorized content in commercial purpose Be Responsible Respect Copyrights Caution Using the Prem...

Page 47: ...n To use the LG Apps feature you need to sign in with your account 1 On the LG Apps or My Apps screen press red R colored button 2 Fill the ID and Password field using the virtual keyboard If you do not have an account press red R colored button to register 3 Use w s a d to select OK and press ENTER b to sign in with your account If you select the Auto Sign In check box your ID and password are re...

Page 48: ... and press ENTER b The Search menu appears on the screen with virtual keyboard 3 Use w s a d to select letters then press ENTER b to confirm your selection on the virtual keyboard 4 When you finish entering the keyword select OK and press ENTER b to display search result 5 Use w s a d to select a desired content and press ENTER b to move to the selected content directly The Search function does no...

Page 49: ...es are not recorded on the DVD Video being played Cannot play video photo or audio files y y The files are not recorded in a format that the unit can play y y The unit does not support the codec of the video file The remote control does not work properly y y The remote control is not pointed at the remote sensor of the unit y y The remote control is too far from the unit y y There is an obstacle i...

Page 50: ... your Internet Service Provider ISP and increase the broadband speed is recommended Media servers are not displayed on the device list y y The firewall or anti virus software on your media server is running Turn off the firewall or anti virus software running on your media server y y The player is not connected to the local area network that your media server is connected Cannot connect the player...

Page 51: ...not support copyright protection Picture noise appears y y You are playing a disc recorded in a colour system that is different from your TV y y Set the resolution which your TV accepts Customer Support You can update the Player using the latest software to enhance the products operation and or add new features To obtain the latest software for this player if updates have been made please visit ht...

Page 52: ...TV You can operate your TV with the supplied remote control If your TV is listed in the table below set the appropriate manufacturer code 1 While holding down 1 TV POWER button and press the manufacturer code for your TV with the numerical buttons see the table below Manufacturer Code Number LG 1 Default 2 Zenith 1 3 4 GoldStar 1 2 Samsung 6 7 Sony 8 9 Hitachi 4 2 Release the 1 TV POWER button to ...

Page 53: ...g the latest software to enhance the products operation and or add new features You can update the software by connecting the unit directly to the software update server y y Before updating the software in your player remove any disc and USB Device from the player y y Before updating the software in your player turn the player off and then turn it back on y y During the software update procedure d...

Page 54: ...ile will not be re usable To update software the next time the software update procedure has to be started from the beginning again Do not turn off the power during the software update Caution If the software includes the driver update disc tray may open during the process Note 9 When update is completed the power will be turned automatically in a few seconds 10 Turn the power back on The system n...

Page 55: ...0 MB hard drive space for a typical installation of Nero MediaHome stand alone y y 1 2 GHz Intel Pentium III or AMD Sempron 2200 processors y y Memory 256 MB RAM y y Graphics card with at least 32 MB video memory minimum resolution of 800 x 600 pixels and 16 bit color settings y y Windows Internet Explorer 6 0 or higher y y DirectX 9 0c revision 30 August 2006 or higher y y Network environment 100...

Page 56: ...and folders On your computer you must share the folder contained video audio and or photo content to play them on this player This parts explains the procedure for selecting the shared folders on your computer 1 Double click the Nero MediaHome 4 Essentials icon 2 Click Network icon on the left and define your network name in the Network name field The Network name you enter will be recognized by y...

Page 57: ...GL Hong Kong HK Hungary HU India IN Indonesia ID Israel IL Italy IT Jamaica JM Japan JP Kenya KE Kuwait KW Libya LY Luxembourg LU Malaysia MY Maldives MV Mexico MX Monaco MC Mongolia MN Morocco MA Nepal NP Netherlands NL Antilles AN New Zealand NZ Nigeria NG Norway NO Oman OM Pakistan PK Panama PA Paraguay PY Philippines PH Poland PL Portugal PT Romania RO Russian Federation RU Saudi Arabia SA Sen...

Page 58: ...an 7285 Icelandic 7383 Indonesian 7378 Interlingua 7365 Irish 7165 Italian 7384 Japanese 7465 Kannada 7578 Kashmiri 7583 Kazakh 7575 Kirghiz 7589 Korean 7579 Kurdish 7585 Laotian 7679 Latin 7665 Latvian Lettish 7686 Lingala 7678 Lithuanian 7684 Macedonian 7775 Malagasy 7771 Malay 7783 Malayalam 7776 Maori 7773 Marathi 7782 Moldavian 7779 Mongolian 7778 Nauru 7865 Nepali 7869 Norwegian 7879 Oriya 7...

Page 59: ...ries Dolby and the double D symbol are trademarks of Dolby Laboratories Manufactured under license under U S Patent Nos 5 956 674 5 974 380 6 487 535 other U S and worldwide patents issued pending DTS the Symbol DTS and the Symbol together are registered trademarks DTS 2 0 Digital Out is a trademark of DTS Inc Product includes software DTS Inc All Rights Reserved DLNA the DLNA Logo and DLNA CERTIF...

Page 60: ...www cinavia com To request additional information about Cinavia by mail send a postcard with your mailing address to Cinavia Consumer Information Center P O Box 86851 San Diego CA 92138 USA This product incorporates proprietary technology under license from Verance Corporation and is protected by U S Patent 7 369 677 and other U S and worldwide patents issued and pending as well as copyright and t...

Page 61: ... DTS Linear PCM 5 1ch Linear PCM 7 1ch PCM 2ch PCM 7 1ch DTS Linear PCM 7 1ch 1 The secondary and interactive audio may not be included in the output bitstream if Digital Output option is set to BitStream Except LPCM Codec the output always include interactive and secondary audio 2 This player automatically selects the HDMI audio according to the decoding capability of the connected HDMI device ev...

Page 62: ...n the Setup menu see page 29 y y With digital audio connection DIGITAL AUDIO OUT or HDMI OUT Disc Menu button sounds of BD ROM may not be heard if the Digital Output option is set to BitStream y y If the audio format of the digital output does not match the capabilities of your receiver the receiver will produce a strong distorted sound or no sound at all y y Multi channel Digital Surround Sound v...

Page 63: ...H AUDIO OUT 2 0 Vrms 1 kHz 0 dB 600 Ω RCA jack L R x 1 DIGITAL AUDIO OUT COAXIAL 0 5 V p p 75 Ω RCA jack x 1 System Laser Semiconductor laser wavelength 405 nm 650 nm Signal system Standard NTSC color TV system Frequency response 20 Hz to 20 kHz 48 kHz 96 kHz 192 kHz sampling Signal to noise ratio More than 90 dB ANALOG OUT connectors only Harmonic distortion Less than 0 02 Dynamic range More than...

Page 64: ...or a long period of time Maintaining the Unit The unit is a high tech precision device If the optical pick up lens and disc drive parts are dirty or worn the picture quality could be diminished For details please contact your nearest authorized service center Notes on discs Handling Discs Do not touch the playback side of the disc Hold the disc by the edges so that fingerprints do not get on the s...

Page 65: ...ject to change at any time without prior notice including but not limited to the suspension removal or cessation of all or any part of the Content or Services Should you have any inquiry or problem related to the Content or Services you may refer to the Service Provider s website for the most up to date information LGE is neither responsible nor liable for customer service related to the Content a...

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