Problem
Possible Causes
Corrective Action
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
The password for the
Wi-Fi that you are
trying to connect to is
incorrect.
x
Find the Wi-Fi network connected
to your smartphone and remove it,
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SmartThinQ.
Mobile data for your
smartphone is turned
on.
x
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Mobile data
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appliance using the Wi-Fi network.
The wireless network
name (SSID) is set
incorrectly.
x
The wireless network name (SSID)
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letters and numbers. (Do not use
special characters.)
The router frequency is
not 2.4 GHz.
x
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supported. Set the wireless router to
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to the wireless router. To check the
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Internet service provider or the router
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the appliance and the
router is too far.
x
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may be weak and the connection may
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closer to the appliance.
NOTE
x
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Summary of Contents for 5401156193
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