iPECS-CM
ACD & CTI Feature Description and Operation
Issue 3.5
7
2.5
Night Service
Description
Calls terminated to an ACD group while the system is in the Night mode are given one of the
following services:
Release
Night announcement
Forwarding to another number
The Night service mode is applied in the following cases:
Automatic mode based on time information
Change to Night mode by ACD supervisor using the Night button (refer to Section 4.2,
Supervisor Night Service)
Administrative change to Night mode through WMS
Operation
Conditions
Related WMS Menu
Data Management"
> ACD/CTI Information > ACD Group Service State > “Night”
> ACD/CTI Information > > ACD Group Attribute > “Service State”
> ACD/CTI Information > ACD Group Attribute > “Time Zone No.”
> ACD/CTI Information > ACD Group Tone> “Night Announcement”
Related Features
Hardware