Lexus RC?F 2015, Warranty And Services Manual

Page: 14 / 82

What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1 ) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligi bility period, provided the
concern or alleged defect was brought
to the attention of Lexus or one of its
dealers during the eligibility period.
How long is the
arbitration process?
The entire process — from the time NCDS
receives your request for arbitration to
the arbitrator’s decision — is designed
to take no more than 40 days.
A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer
claim form and mail it to NCDS.
A claim form is included in the
Lemon Law Guide located in your
vehicle, or you may request a form by
calling NCDS at (866) 272-4872.
When you call, please have ready
your vehicle identi fication number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.
Introduction 12
IF YOU NEED ASSISTANCE
WARRANTY