Lexus 2016 LS 460, Warranty And Services Manual

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9 Introduction
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IF YOU NEED ASSISTANCE
Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 299 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
•
17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•
Current vehicle mileage
•
Name of your selling and
servicing Lexus dealerships
•
Your day and evening
telephone numbers