Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
•
17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•
Current vehicle mileage
•
Name of your selling and servic-
ing Lexus dealerships
•
Your day and evening telephone
numbers
Introduction
9
IF YOU NEED ASSISTANCE
W
ARR
ANTY
89577_2011RX350_9-38d_R1.qxd8/6/107:00PMPage9
Summary of Contents for 2011 RX350
Page 72: ...72 Memo I n f o r ma t i o nP r o v i d e db y...
Page 73: ...73 Memo I n f o r ma t i o nP r o v i d e db y...
Page 81: ...1 2 3 4 5 6 7 7 I n f o r ma t i o nP r o v i d e db y...
Page 215: ...142 1 7 Safetyinformation I n f o r ma t i o nP r o v i d e db y...
Page 343: ...271 2 5 Driving information 2 When driving I n f o r ma t i o nP r o v i d e db y...
Page 354: ...284 3 2 Using the audio system Type B I n f o r ma t i o nP r o v i d e db y...
Page 513: ...443 3 7 Other interior features 3 Interior features I n f o r ma t i o nP r o v i d e db y...
Page 661: ...592 5 2 Steps to take in an emergency I n f o r ma t i o nP r o v i d e db y...
Page 663: ...594 5 2 Steps to take in an emergency I n f o r ma t i o nP r o v i d e db y...
Page 691: ...621 6 1 Specifications 6 Vehicle specifications I n f o r ma t i o nP r o v i d e db y...
Page 716: ...646 I n f o r ma t i o nP r o v i d e db y...
Page 817: ...I n f o r ma t i o nP r o v i d e db y...
Page 819: ...I n f o r ma t i o nP r o v i d e db y...
