Lexus 2011 ES Warranty And Services Manual Download Page 37 | Manualshive

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The tires that come as original equip-
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty state-
ment included with the owner infor-
mation in your vehicle.

To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for dealer
locations.) Your Lexus dealer may
also be able to assist you in obtaining
warranty service from the manufac-
turer.

For additional warranty information
or service assistance, contact the tire
manufacturer directly.

Bridgestone/Firestone

535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644

Dunlop Tires

1144 East Market Street
Akron, OH 44316
(800) 321-2136

Michelin North America

One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435

Yokohama Tire Corporation

601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888

ORIGINAL EQUIPMENT
TIRE MANUFACTURERS

OBTAINING
WARRANTY SERVICE

Your Warranties in Detail

35

TIRE LIMITED WARRANTY

W
ARR

ANTY

2011 Lexus Sedans_10-40f 6/25/10 12:08 AM Page 35

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Summary of Contents for 2011 ES

Page 1: ...2011 ES GS LS WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...

Page 2: ...rovide a higher coefficient of friction on the rotors for superior stopping performance and pedal feel The brakes on this model are designed for high performance driving Depending on your driving habi...

Page 3: ...ed a thorough service to prepare your vehicle for delivery This includes initializing certain electronic features such as the one touch power windows Scheduled Maintenance Your vehi cle requires maint...

Page 4: ...ance 5 Other Benefits and Assistance Quality Control 6 Vehicle Service History 6 Vehicle Service Agreements 7 Body Repairs 7 The Smart Key 8 WARRANTY INFORMATION Introduction If You Need Assistance 10...

Page 5: ...1 Maintenance and Lexus Warranty Coverage 42 Lexus Dealership Service 43 General Maintenance and Regular Use 44 Scheduled Maintenance Log Determining Your Maintenance Interval Months vs Mileage 46 Com...

Page 6: ...doors can be programmed to remain locked when you shift into Park For more information see the Customizable Features section of the Specifications chapter in your Owner s Manual Programming of these...

Page 7: ...for rental car and lodging expenses contact a Lexus dealership service consultant Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle s in service date regardless...

Page 8: ...have noticed a few miles on the odometer when you took delivery of your Lexus This mileage is a result of the comprehensive process used to ensure the quality of your vehicle This process includes ext...

Page 9: ...ccident condition when repaired That s why it is important to make sure repairs are made only with Genuine Lexus Parts Some repair shops and insurance companies may suggest using imitation or salvaged...

Page 10: ...ths can obtain the key code from a restricted access database These businesses can also access a service utility to register the keys to the vehicle if all registered keys have been lost If you lock y...

Page 11: ...Other Benefits and Assistance OTHER BENEFITS AND ASSISTANCE AMENITIES 9 NOTES...

Page 12: ...e dealership does not address your concern to your satisfaction call the Lexus Customer Satisfaction Department at 800 25 LEXUS 800 255 3987 In Canada call 800 26 LEXUS 800 265 3987 In Mexico call 95...

Page 13: ...our state However if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act you need not use NCDS NCDS Arbitration What is the Dispute Settlement...

Page 14: ...of the expiration of the eligi bility period provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period How long is the arbitratio...

Page 15: ...to the Lexus area office for response At the request of either party or the arbitrators NCDS may schedule a technical inspection This may include an inspection of the vehicle by an independent technic...

Page 16: ...re limits to the scope of arbitrated decisions Arbitrated decisions do not include Attorney fees Punitive damages Multiple damages Consequential damages other than incidental damages that you may be e...

Page 17: ...f this booklet if you change your address or if you have purchased your Lexus from a previous owner You ve made a wise decision to pur chase a Lexus Your vehicle delivers world class luxury and perfor...

Page 18: ...Introduction 16 WARRANTY COVERAGES AT A GLANCE WARRANTY...

Page 19: ...mission Performance Warranty is governed by the coverage set forth in that war ranty as well as the General Warranty Provisions When Warranty Begins The warranty period begins on the vehicle s in serv...

Page 20: ...cle Any implied warranty of merchant ability or fitness for a particular purpose is limited to the duration of these written warranties Some states do not allow restrictions on how long an implied war...

Page 21: ...belt and cover flywheel oil pan water pump fuel pump engine mounts engine control computer seals and gaskets Transmission and Transaxle Case and all internal parts torque converter clutch cover mounts...

Page 22: ...est authorized Lexus dealership is covered This warranty does not cover damage or failures resulting directly or indi rectly from any of the following Fire accidents or theft Abuse or negligence Misus...

Page 23: ...which the original factory assigned vehicle identification number cannot be determined Salvage or Total Loss Vehicles Any vehicle that has ever been issued a salvage title or similar title under any s...

Page 24: ...your vehicle DISPUTE RESOLUTION Your Warranties in Detail 22 NEW VEHICLE LIMITED WARRANTY WARRANTY Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the...

Page 25: ...e states and localities have estab lished vehicle inspection and mainte nance I M programs to encourage proper vehicle maintenance If an EPA approved I M program is in force in your area you are eligi...

Page 26: ...tart enrichment system Deceleration control system Electronic fuel injection system components Airflow sensor Engine control module 8 80 Throttle body Other components Air Induction System Intake mani...

Page 27: ...PCV System Oil filler cap PCV valve or orifice Other Parts Used in Systems Listed Data link connector 8 80 Hoses clamps fittings tubing and mounting hardware Malfunction indicator light and bulb 8 80...

Page 28: ...m performance and maintain the quality built into your vehicle s emission control systems Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems Warranty coverage is n...

Page 29: ...btaining Warranty Service If you have questions or concerns about your vehicle s federal emission warranty coverage please follow the steps described on pages 10 11 In the case of the Emission Perform...

Page 30: ...4 000 miles whichever comes first of delivery to the ultimate purchaser and the vehicle has been maintained and used in accordance with the written instructions for proper mainte nance and use Lexus w...

Page 31: ...so included may be hoses belts connec tors and other emissions related assemblies Where a warrantable condition exists Lexus will repair your vehicle at no cost to you including diagnosis parts and la...

Page 32: ...rmance of the required maintenance indicated in the Owner s Manual and this guide Lexus recommends that you retain all receipts covering maintenance on your vehicle but Lexus cannot deny warranty cove...

Page 33: ...or seven years or 70 000 miles from the vehicle s in service date whichever occurs first Air Fuel Metering System Air fuel ratio sensor on GS 460 LS 460 Engine control computer engine control module F...

Page 34: ...maintained your vehicle However any failure or noncompliance caused by lack of maintenance is not covered by this warranty When maintenance and repairs are paid for by you these services may be perfo...

Page 35: ...s to be equivalent to Genuine Lexus Parts If your vehicle fails a smog check test you may make a claim under the Emission Performance Warranty To do so take your vehicle to an autho rized Lexus dealer...

Page 36: ...ons or concerns about your vehicle s California emis sion warranty coverage please follow the steps described on pages 10 11 You may also request information from or report complaints to California Ai...

Page 37: ...obtaining warranty service from the manufac turer For additional warranty information or service assistance contact the tire manufacturer directly Bridgestone Firestone 535 Marriott Drive Nashville T...

Page 38: ...e records to show that you maintained your vehicle However damage or failures caused by lack of proper maintenance are not covered under warranty You may have maintenance per formed on your vehicle by...

Page 39: ...hip maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs And because it is linked elec tronically to Lexus Parts Distribution Centers the dealership has quick acc...

Page 40: ...atory or envi ronmental requirements If your vehicle is inoperable or unsafe to drive and there is no Lexus dealer ship reasonably available to make repairs you may perform the repairs yourself or hav...

Page 41: ...mergency repair Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner To...

Page 42: ...Your Responsibilities 40 OBTAINING WARRANTY SERVICE WARRANTY NOTES...

Page 43: ...aintenance guidelines as well as logs in which to document your vehicle s maintenance history In addition to scheduled maintenance your Lexus requires ongoing general maintenance such as fluid checks...

Page 44: ...e However damage or failures caused by lack of proper maintenance are not covered under warranty Maintenance and repair services may be performed by you or by any auto motive service provider you choo...

Page 45: ...zed state of the art training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence Additionally when you have your vehicle serviced at a Lexus deal...

Page 46: ...ery Check level of windshield washer fluid Check tire pressure Check tires for damage and wear When Cleaning the Interior Remove dirt and dust with a vacuum cleaner Wipe dirty sur faces with a soft cl...

Page 47: ...or cotton cloth with mild car wash soap Rinse off with water If water does not bead on a clean vehicle surface apply car wax using a soft cotton cloth when the body of the vehicle is cool When Cleani...

Page 48: ...ou are a low mileage driver mark your cal endar to remind yourself to obtain maintenance every six months Complimentary First Scheduled Maintenance Service 30 Days or 1 000 Miles Lexus provides your f...

Page 49: ...in your Owner s Manual Programming of these features is performed once at no charge provided you obtain the service at the 30 day 1 000 mile scheduled maintenance service Programming of your Lexus Pe...

Page 50: ...engine oil and oil filter reset reminder light Rotate tires2 Measure thickness of brake pads and rotors LS 460 with Sport Package Replace air conditioner filter LS Replace Smart Key battery Visually...

Page 51: ...and dust covers ___Body ___Brake lines and hoses ___Engine coolant see page 69 ___Exhaust pipes and mountings Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driv...

Page 52: ...oots Tighten nuts and bolts on chassis Driving while towing Tighten nuts and bolts on chassis ES Date _________ Mileage _________ Notes 30 Months or 25 000 Miles Replace engine oil and oil filter rese...

Page 53: ...rake lines and hoses ___Engine coolant see page 69 ___Exhaust pipes and mountings ___Front differential oil GS 350 AWD LS 460 AWD ___Fuel lines and connections fuel tank band and fuel tank vapor vent...

Page 54: ...Notes 48 Months or 40 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires1 Measure thickness of brake pads and rotors LS 460 with Sport Package Replace air conditioner filte...

Page 55: ...d dust covers ___Body ___Brake lines and hoses ___Engine coolant see page 69 ___Exhaust pipes and mountings Additional Maintenance Required If You Drive Primarily Under the Following Conditions Drivin...

Page 56: ...oots Tighten nuts and bolts on chassis Driving while towing Tighten nuts and bolts on chassis ES Date _________ Mileage _________ Notes 66 Months or 55 000 Miles Replace engine oil and oil filter rese...

Page 57: ...ystem hoses Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis Driving while towing Replace tr...

Page 58: ...Notes 84 Months or 70 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires1 Measure thickness of brake pads and rotors LS 460 with Sport Package Replace air conditioner filte...

Page 59: ...covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant see page 69 Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty...

Page 60: ...oots Tighten nuts and bolts on chassis Driving while towing Tighten nuts and bolts on chassis ES Date _________ Mileage _________ Notes 102 Months or 85 000 Miles Replace engine oil and oil filter res...

Page 61: ...AWD ___Fuel lines and connections fuel tank band and fuel tank vapor vent system hoses Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or d...

Page 62: ...or 100 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires1 Measure thickness of brake pads and rotors LS 460 with Sport Package Replace air conditioner filter LS Replace eng...

Page 63: ...joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on di...

Page 64: ...and bolts on chassis Driving while towing Tighten nuts and bolts on chassis ES Date _________ Mileage _________ Notes 138 Months or 115 000 Miles Replace engine oil and oil filter reset reminder ligh...

Page 65: ...equired If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads Tighten nuts and bolts on chassis Driving while towing Replace transmission fluid ES only use type AT...

Page 66: ...or 130 000 Miles Replace engine oil and oil filter reset reminder light Rotate tires1 Inspect engine coolant see page 69 Measure thickness of brake pads and rotors LS 460 with Sport Package Replace a...

Page 67: ...joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on di...

Page 68: ...and bolts on chassis Driving while towing Tighten nuts and bolts on chassis ES Date _________ Mileage _________ Notes 174 Months or 145 000 Miles Replace engine oil and oil filter reset reminder ligh...

Page 69: ...ns fuel tank band and fuel tank vapor vent system hoses Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads Tighten nuts and bolt...

Page 70: ...pack the grease A qualified technician should perform these operations Ball Joints and Dust Covers Check the suspension and steering linkage ball joints for looseness and damage Check all dust covers...

Page 71: ...gned specifically for the model and model year of your vehicle such as Lexus Genuine floor mats Always properly secure the dri ver s floor mat using the retaining hooks Never install another floor mat...

Page 72: ...em Hoses Visually inspect for corrosion dam age cracks and loose or leaking connections Tighten connections and replace parts as necessary Fuel Tank Cap Gasket Visually inspect for cracks deterio rati...

Page 73: ...and uneven wear If the vehicle is equipped with a spare tire check the condition and pressure of the spare Tire Pressure Warning Sensors A tire pressure sensor is mounted on each full size wheel These...

Page 74: ...Model Body style In service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number VEHICLE IDENTIFICATION MAINTENANCE Scheduled Maintenance Log 72...

Page 75: ...rvices 4 46 47 Other services 4 6 Differential oil 48 67 69 Dispute resolution 10 14 22 Drive belt 48 67 69 Driver s floor mat 48 67 69 Emergency repairs 38 39 Engine air filter 48 67 69 Engine coolan...

Page 76: ...enance 41 Maintenance intervals 46 Scheduled maintenance log 47 67 Where to obtain maintenance inside front cover 36 43 Nuts and bolts on chassis 48 67 70 Oil change 48 67 70 Owner responsibilities 26...

Page 77: ...er case 48 67 71 Transmission 48 67 71 Travel protection 5 Warranty coverages Basic 19 California Emission Control 29 34 Corrosion perforation 20 Coverages at a glance 16 Federal Emission Control 23 2...

Page 78: ...76 NOTES...

Page 79: ...al offers to registered owners Check here if you prefer not to receive these offers Check here if address below is for company First name M I Last name Company name Street address or P O Box Apt or su...

Page 80: ......

Page 81: ...al offers to registered owners Check here if you prefer not to receive these offers Check here if address below is for company First name M I Last name Company name Street address or P O Box Apt or su...

Page 82: ......

Page 83: ...00505 11WSG SEDAN 7 10 THE PURSUIT OF PERFECTION...

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