Action
Yes
No
Step 3
Check if the network connection is working.
Is the network connection working?
Go to step 4.
Contact your system
support person.
Step 4
Make sure the cable connections to the printer and print server are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections to the printer and print server secure?
Go to step 5.
Tighten the cable
connection.
Step 5
Temporarily disable the Web proxy servers.
Note:
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Go to step 6.
Contact your system
support person.
Step 6
Access the Embedded Web Server again by typing the correct IP address
in the address field.
Did the Embedded Web Server open?
The problem is solved. Contact
Contacting customer support
When you contact customer support, you will need to be able to describe the problem you are experiencing, the message
on the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the back of the
printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
, and then select one of the following:
Tech Library
You can browse our library of manuals, support documentation, drivers, and other downloads to help you
solve common problems.
You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
and provide you with information to solve your problem.
Live chat
You can chat directly with a service representative. They can work with you to solve your printer problem or
provide assistance through Assisted Service where the service representative can remotely connect to your
computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help
you successfully use your Lexmark product.
Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit
Troubleshooting
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Summary of Contents for XM9100 Series
Page 1: ...XM9100 Series User s Guide June 2014 www lexmark com Machine type s 7421 Model s 039 239 439...
Page 246: ...Fuser area Below the fuser area Duplex area Above the duplex area Clearing jams 246...
Page 267: ...Area H8 Area H9 Clearing jams 267...
Page 270: ...7 Close the door 8 Close the scanner cover Clearing jams 270...
