Action
Yes
No
Step 4
a
Remove, and then reinstall the photoconductor unit.
1
Remove the photoconductor unit.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
2
Install the photoconductor unit.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5.
The problem is solved.
Step 5
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 6.
The problem is solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact
.
The problem is solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action
Yes
No
Step 1
a
Clean the charger and the printhead lens.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
Go to step 2.
The problem is solved.
Step 2
a
Reinstall the photoconductor unit.
Warning—Potential Damage:
Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Go to step 3.
Troubleshooting
316
Summary of Contents for XM9100 Series
Page 1: ...XM9100 Series User s Guide June 2014 www lexmark com Machine type s 7421 Model s 039 239 439...
Page 246: ...Fuser area Below the fuser area Duplex area Above the duplex area Clearing jams 246...
Page 267: ...Area H8 Area H9 Clearing jams 267...
Page 270: ...7 Close the door 8 Close the scanner cover Clearing jams 270...
