Action
Yes
No
Step 1
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 2.
The problem is solved.
Step 2
a
Replace the photoconductor unit if the distance between the defects
is equal to 95.8 mm (3.77 in.).
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 3.
The problem is solved.
Step 3
a
Replace the 300K maintenance kit if the distance between the defects
is equal to either of the following:
•
62.65 mm (2.47 in.)
•
75.85 mm (2.99 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Contact
.
The problem is solved.
Shadow images appear on prints
A B C D
A B C D
A B C D
A B C D
Leading edge
Trailing edge
Action
Yes
No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2.
Load paper with the
correct paper type and
weight in the tray.
Step 2
From the control panel, set the paper type and weight in the Paper menu
to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3.
Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Troubleshooting
312
Summary of Contents for XM9100 Series
Page 1: ...XM9100 Series User s Guide June 2014 www lexmark com Machine type s 7421 Model s 039 239 439...
Page 246: ...Fuser area Below the fuser area Duplex area Above the duplex area Clearing jams 246...
Page 267: ...Area H8 Area H9 Clearing jams 267...
Page 270: ...7 Close the door 8 Close the scanner cover Clearing jams 270...