Lexmark Pro5500 Series, Service Manual

Page: 97 / 277

Diagnostic information
2-54
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Symptoms
Symptom Action
ADF malfunction/ADF will not feed Technical Support Center:
Turn off the printer by unplugging the power cord. Wait for 10 seconds, and turn on
the printer. Insert paper in the ADF input tray properly. Resend the scan/copy job. If
the problem remains, then replace the printer.
Service:
Go to “ADF malfunction/ADF will not feed service check” on page 2-66 .
Card reader will not read Technical Support Center:
Check the memory card for the following:
• If it is supported by the printer.
• If it needs an adapter.
• If it is in the correct orientation when installed.
• If it is inserted properly to the card reader slot.
• If it is still working.
Turn off the printer by unplugging the power cord. Wait for 10 seconds, and turn on
the printer. Reinsert the memory card. If the problem remains, then replace the
printer.
Service:
Check the pins on the card reader for any damage. If damaged, then replace the
card reader board. See
“Card reader removal” on page 4-40 . If the problem
remains, then replace the system board. See “System board removal” on
page 4-32 .
Dog ears Technical Support Center:
Check if the media on the tray is placed properly. Check for curls and folds in the
media. Replace the media if necessary. Check if the media inserted matches the
paper type and paper size settings in the printer. If the problem remains, then
replace the printer.
Service:
Check the wall rib housing, pick tires, and paper tray for any wear and damage.
Check the paper path for any obstruction.
Double feeds Technical Support Center:
Check if the media on the tray is placed properly. Check for curls and folds in the
media. Replace the media if necessary. Check if the media inserted matches the
paper type and paper size settings in the printer. If the problem remains, then
replace the printer.
Service:
Go to “Double feed service check” on page 2-73 .
Hang up Technical Support Center:
Turn off the printer for 10 seconds by unplugging the power cord. Remove the
network and fax connections, and any attached memory cards. Turn on the printer.
If the problem remains, then replace the printer.
Service:
Go to “Hang up service check” on page 2-75 .