Lexmark M1242, User Manual

Page: 104 / 140

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages . For non
‑
touch
‑
screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance between
the repeating defects is equal to any of the following:
•
97 mm (3.82 in.)
•
47 mm (1.85 in.)
•
38 mm (1.5 in.)
Does the distance between the repeating defects match any of the
measurements?
Go to step 2. Take note of the
distance, and then
contact
customer
support .
Step 2
a
Replace the imaging unit.
b
Print the document.
Do the repeating defects appear?
Contact customer
support .
The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages . For non
‑
touch
‑
screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Troubleshooting 104