Lexmark CX820 Series User Manual Download Page 165 | Manualshive

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background image

Scanner does not respond

Action

Yes

No

Step 1

a

Check if the printer is turned on.

b

Resolve any error messages that appear on the display.

c

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 2.

Step 2

a

Check if the power cord is connected properly to the printer
and the electrical outlet.

CAUTION—POTENTIAL INJURY:

To avoid the risk of ﬁre

or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.

b

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 3.

Step 3

a

Turn off the printer, wait for about 10 seconds, and then turn it
back on.

b

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Contact

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing,
the message on the printer display, and the troubleshooting steps you have already taken to ﬁnd a solution.

You need to know your printer model type and serial number. For more information, see the label at the
back of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at

http://support.lexmark.com

, and then select one of the following:

Tech
Library

You can browse our library of manuals, support documentation, drivers, and other downloads to
help you solve common problems.

E-mail

You can send an e-mail to the Lexmark team, describing your problem. A service representative
will respond and provide you with information to solve your problem.

Live chat

You can chat directly with a service representative. They can work with you to solve your printer
problem or provide assistance through Assisted Service where the service representative can
remotely connect to your computer through the Internet to troubleshoot problems, install updates,
or complete other tasks to help you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or
regions, visit

http://support.lexmark.com

Troubleshooting

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Summary of Contents for CX820 Series

Page 1: ...XC8100 Series User s Guide March 2016 www lexmark com Machine type s 7564 Model s 596 598 ...

Page 2: ...18 Setting up and using the home screen applications 19 Customizing the home screen 19 Setting up Forms and Favorites 19 Setting up Card Copy 19 Using Shortcut Center 20 Setting up Scan Center 20 Using Customer Support 20 Setting up Device Quotas 20 Using QR Code Generator 21 Using Google Drive 21 Using Display Customization 22 Conﬁguring Eco Settings 22 Loading paper and specialty media 23 Settin...

Page 3: ... both sides of the paper two sided 31 Reducing or enlarging copies 32 Collating copies 32 Placing separator sheets between copies 32 Copying multiple pages onto a single sheet 32 Creating a copy shortcut 32 E mailing 33 Setting up the e mail function 33 Conﬁguring e mail settings 33 Sending an e mail 33 Creating an e mail shortcut 34 Faxing 35 Setting up the printer to fax 35 Sending a fax 48 Sche...

Page 4: ...factory default settings 54 Statement of Volatility 54 Maintaining the printer 56 Networking 56 Setting up serial printing Windows only 57 Cleaning printer parts 58 Ordering parts and supplies 61 Replacing parts and supplies 63 Moving the printer 100 Saving energy and paper 101 Recycling 102 Clearing jams 104 Avoiding jams 104 Identifying jam locations 105 Paper jam in trays 107 Paper jam in the m...

Page 5: ... 126 Staple jam in door J 127 Troubleshooting 130 Network connection problems 130 Hardware options problems 132 Paper feed problems 134 Printing problems 137 Color quality problems 156 Faxing problems 159 Scanning problems 162 Contacting customer support 165 Upgrading and migrating 166 Hardware 166 Software 188 Firmware 189 Notices 190 Index 194 Contents 5 ...

Page 6: ...se this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY To reduce the risk of ﬁre use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this pr...

Page 7: ... to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has a caster base then carefully roll it to the new location Use caution whe...

Page 8: ...ponents The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section i...

Page 9: ... Information Center Authoritative online resource for the latest product tips instructions and reference material Go to http infoserve lexmark com ids and select your product Help Menu Pages The guides may be available on the printer ﬁrmware and at http support lexmark com Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide The guide is a...

Page 10: ...r Product Information Guide This document contains basic safety environmental and regulatory information for your product For more information see the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors and to install hardware options Set up the pri...

Page 11: ... 40 to 110 F Allow the following recommended amount of space around the printer for proper ventilation 1 Top 330 mm 13 in 2 Right side 152 mm 6 in 3 Front 381 mm 15 in 4 Left side 457 mm 18 in 5 Rear 203 mm 8 in Printer conﬁgurations Note Make sure to conﬁgure the printer on a ﬂat sturdy and stable surface Learning about the printer 11 ...

Page 12: ...ARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters You can conﬁgure your printer by adding three optional 550 sheet trays or an optional 2200 sheet tray Learning about the printer 12 ...

Page 13: ...ble CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION POTENTIAL INJ...

Page 14: ...this connection method is supported in your country or region Note Remove the plug to access the port 2 LINE port Connect the printer to an active telephone line through a standard wall jack RJ 11 DSL ﬁlter or VoIP adapter or any other adapter that allows you to access the telephone line to send and receive faxes 3 USB printer port Connect the printer to a computer 4 Ethernet port Connect the prin...

Page 15: ...er numbers or symbols in an input ﬁeld 5 Pause button Place a dial pause in a fax number 6 Start button Start a job depending on which mode is selected 7 Volume buttons Adjust the volume of the headset or speaker 8 Indicator light Check the status of the printer 9 Headset or speaker port Attach a headset or speaker 10 Stop or Cancel button Stop the current job 11 Clear all or Reset button Reset th...

Page 16: ...de Blinking amber The printer is in hibernate mode Using the home screen Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions Touch To 1 Copy Make copies 2 E mail Send e mails 3 Change Language Change the language on the printer display 4 Fax Send fax 5 Settings Access the printer menus 6 Held Faxes Show all the curr...

Page 17: ...l the current print jobs Note You can also access this setting by touching the top section of the home screen These settings may also appear on the home screen Touch To App Proﬁles Access application proﬁles Lock Device Prevent users from accessing any printer functions from the home screen Menus list Device Print Paper Copy Fax Preferences Notiﬁcations Group Lists Alert Types Anti Spam Logic Desc...

Page 18: ...strictions Conﬁdential Print Setup Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous Option Card Menu Reports Help Note This setting appears only when an optional card is installed Menu Settings Page Print Quality Pages Device Print Shortcuts Fax Network Print All Guides Color Quality Guide Connection Guide Copy Guide E mail Guide Information Guide Media Guide Moving...

Page 19: ...as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Apps Forms and Favorites Conﬁgure 3 Click Add and then customize the settings Notes To make sure that the location settings of the bookmark are correct type the IP address of the host computer where the bookmark is located Make sure...

Page 20: ...t name 4 Apply the changes Setting up Scan Center 1 From the home screen touch Scan Center 2 Select and create a destination and then conﬁgure the settings Notes When creating a network destination make sure to validate and adjust the settings until no errors occur Only destinations created from the Embedded Web Server are saved For more information see the documentation that came with the solutio...

Page 21: ...ress ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Apps QR Code Generator Conﬁgure 3 Do either of the following Select a default QR code value Type a QR code value 4 Apply the changes Using...

Page 22: ... document Note For information on how to conﬁgure the printer for the application see the Google Drive Administrator s Guide Using Display Customization 1 From the home screen touch Change Background 2 Select a background to use 3 Apply the changes Conﬁguring Eco Settings 1 From the home screen touch Eco Settings 2 Conﬁgure the settings 3 Apply the changes Setting up and using the home screen appl...

Page 23: ...media Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Note Do not remove trays while the printer is busy 2 Adjust the guides to match the siz...

Page 24: ...the tray for one sided print jobs that require ﬁnishing Load letterhead facedown with the header on the left side of the tray for two sided print jobs that require ﬁnishing Load pre punched paper with the holes toward the front or left side of the tray Do not slide paper into the tray Make sure that the stack height is below the maximum paper ﬁll indicator Overﬁlling may cause paper jams 5 Insert ...

Page 25: ... guide to match the size of the paper you are loading 3 Flex fan and align the paper edges before loading 4 Load the paper Load paper card stock and transparencies with the printable side facedown and the top edge entering the printer ﬁrst Loading paper and specialty media 25 ...

Page 26: ...r home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper 3 Match the paper size and type for the trays you are linking Note To unlink trays make sure that no trays have the same paper size or type 4 Save the settings Note You can also ch...

Page 27: ...nt job 1 With a document open click File Print 2 If necessary adjust the settings 3 Send the print job Printing forms 1 From the home screen navigate to Forms and Favorites select form Print 2 If necessary conﬁgure the print settings 3 Send the print job Printing from a ﬂash drive 1 Insert a ﬂash drive into the USB port Notes If you insert the ﬂash drive when an error message appears then the prin...

Page 28: ... actively printing reading or writing from the memory device Loss of data or a malfunction can occur Supported ﬂash drives and ﬁle types Flash drives Lexar JumpDrive S70 16GB and 32GB SanDisk Cruzer 16GB and 32GB PNY Attaché 16GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system File types Docum...

Page 29: ...he printer memory Note Repeat held jobs are stored so extra copies can be printed later Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the amount of time before reserved jobs are deleted without being printed Note Reserv...

Page 30: ...print job From the printer control panel 1 From the home screen touch Job Queue Note You can also access this setting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 ...

Page 31: ... touch Copy Content Photo 3 From the Content Source menu select the setting that best matches the original photo 4 Send the copy job Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy and then specify the size of the original document 3 Touch Copy to and then select the tray that contains the specialty media If you are load...

Page 32: ...ent into the ADF tray or on the scanner glass 2 From the home screen touch Copy and then set Collate to On 3 Send the copy job Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Separator Sheets 3 Adjust the settings 4 Send the copy job Copying multiple pages onto a single sheet 1 Load an original document...

Page 33: ...n The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings E mail 3 Enter the needed information 4 Apply the changes Sending an e mail Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch...

Page 34: ...Creating an e mail shortcut 1 From the home screen touch E mail 2 Conﬁgure the settings and then touch 3 Enter a shortcut name 4 Apply the changes E mailing 34 ...

Page 35: ...is enabled and not fully set up Warning Potential Damage Do not touch cables or the printer in the area shown while actively sending or receiving a fax Setting up the fax function 1 From the home screen touch Settings Device Preferences Run Initial Setup 2 Turn off the printer wait for about 10 seconds and then turn it back on 3 From the Before You Begin screen select Change the Settings and Conti...

Page 36: ...lectrical shock do not use the fax feature during a lightning storm Setup 1 Printer is connected to a dedicated fax line 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack Notes You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive fa...

Page 37: ... pattern for the printer Otherwise the printer does not receive faxes even if you have set it to receive faxes automatically Connected to the same telephone wall jack 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack 3 Connect the answering machine to the telephone port of the printer Faxing 37 ...

Page 38: ...e cable to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Faxing 38 ...

Page 39: ...nnect the telephone to the telephone port of the printer Notes This setup works best if you are using voice mail more often than fax and if you subscribe to a distinctive ring service When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to receive the fax You can also set the printer to receive faxes automatically but turn off the voice mail servi...

Page 40: ...ARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm Digital subscriber line DSL splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and internet signals pass through the other channel Install a DSL ﬁlter to minimize interference between the two channels and ensure a quality conn...

Page 41: ...dapter plug from the telephone port of the printer and then connect the telephone Setting up fax using VoIP telephone service CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use...

Page 42: ...a dial tone If you need two phone ports for your devices but do not want to pay extra cost then use a phone splitter Plug the phone splitter into the port labeled Phone Line 1 or Phone Port and then plug the printer and telephone into the splitter To check the splitter plug an analog telephone into the splitter and then listen for a dial tone Setting up fax using cable modem connection CAUTION SHO...

Page 43: ...the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem 3 Connect your analog telephone to the telephone port of the printer Note To check if the telephone port on the cable modem is active connect an analog telephone and then listen for a dial tone Faxing 43 ...

Page 44: ...ble to an active analog telephone wall jack 3 Connect your analog telephone to the telephone port of the printer Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning sto...

Page 45: ...le with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system Part name Part num...

Page 46: ...ble to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device with a non RJ11 connector to the same wall jack then connect it directly to the telephone adapter Faxing 46 ...

Page 47: ... is for telephones Connect the printer to any of the N ports 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the telephone cable to the RJ11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Faxing 47 ...

Page 48: ...daylight saving time 1 From the home screen touch Settings Device Preferences Date and Time Conﬁgure 2 In the Time Zone menu select Custom 3 Conﬁgure the settings Sending a fax Using the control panel 1 Load the original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 If necessary conﬁgure other fax settings 4 Send the fax...

Page 49: ...ax job Creating a fax destination shortcut 1 From the home screen touch Fax To 2 Enter the recipient number Note To create a group of fax numbers touch and then enter another fax number 3 Touch 4 Enter a shortcut name 5 Apply the changes Changing the fax resolution 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed infor...

Page 50: ...b page correctly 2 Click Settings Reports Fax 3 Click Fax Job Log or Fax Call Log Blocking junk faxes 1 From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Admin Controls Block No Name Fax 2 Apply the changes Holding faxes 1 From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Holding Faxes 2 Select a mode Forwarding a fax 1 From the home screen t...

Page 51: ...dress and then touch 3 Enter a shortcut name 4 Apply the changes Scanning to a ﬂash drive 1 Load an original document into the ADF tray or on the scanner glass 2 Insert the ﬂash drive into the USB port 3 Select the destination folder and then touch Scan to USB 4 If necessary adjust the scan settings 5 Send the scan job Warning Potential Damage Do not touch the printer or the ﬂash drive in the area...

Page 52: ...ments to a computer 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Scan Proﬁles Scan To Computer 3 Select the scan proﬁle where you want to save the document Scanning 52 ...

Page 53: ... embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Follow the instructions on the display Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on h...

Page 54: ...etwork settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system device settings network information and bookmark settings and embe...

Page 55: ... or its hard disk is removed from your premises Degaussing Flushes the hard disk with a magnetic ﬁeld that erases stored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note Most data can be erased electronically but the only way to guarantee that all data are completely erased is to...

Page 56: ...ings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the display Using the personal identiﬁcation number PIN method 1 From the control panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address ﬁeld Not...

Page 57: ...he IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Setting up serial printing Windows only 1 Set the parameters in the printer a From the control panel navigate to the menu for the port settings b Locate the menu for the serial port settin...

Page 58: ...bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the ﬁnish of the printer Make sure that all areas of the printer are dry after cleaning 5 Connect the power cord to the electrical outlet and the...

Page 59: ...t lint free cloth 1 White underside of the scanner cover 2 Scanner glass 3 Automatic document feeder ADF glass 4 White underside of the ADF cover 3 Close the scanner cover Emptying the hole punch box 1 Open door J Maintaining the printer 59 ...

Page 60: ...2 Remove and empty the hole punch box 3 Insert the hole punch box 4 Close door J Maintaining the printer 60 ...

Page 61: ...e of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components It can also affect warranty coverage Damage caused by the use of third party parts and supplies is not covered by the warranty All life indicators are designed to function with Lexmark parts and supplies and may deliver unpredictable results if third party parts and supplies ...

Page 62: ...er units Black developer unit 72K0DK0 Color CMY developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color CMY developer kit 72K0D50 Cyan developer unit 72K0D20 Magenta developer unit 72K0D30 Yellow developer unit 72K0D40 Ordering imaging units Item All countries and regions Return Progra...

Page 63: ...e printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Device Notiﬁcations Supplies Custom Supply Notiﬁcations 3 Select the type of notiﬁcation 4 Apply the changes Replacing parts and supplies Replacing a developer unit 1 Open door B...

Page 64: ...2 Open door A 3 Remove the waste toner bottle Maintaining the printer 64 ...

Page 65: ...4 Remove the imaging unit 5 Remove the developer unit 6 Unpack the new developer unit and then remove the packing material 7 Insert the new developer unit Maintaining the printer 65 ...

Page 66: ...10 Close doors A and B Replacing the fuser 1 Turn off the printer 2 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 66 ...

Page 67: ...3 Remove the fuser 4 Unpack the new fuser 5 Clean the fuser lens using the cotton swab that came with the package Maintaining the printer 67 ...

Page 68: ...e door B 8 Turn on the printer Replacing a photoconductor unit 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 68 ...

Page 69: ...2 Open door A 3 Remove the waste toner bottle Maintaining the printer 69 ...

Page 70: ... Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 7 Insert the new photoconductor unit Maintaining the printer 70 ...

Page 71: ... bottle 10 Close doors A and B Replacing an imaging unit 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 71 ...

Page 72: ...2 Open door A 3 Remove the waste toner bottle Maintaining the printer 72 ...

Page 73: ...e Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the new imaging unit Maintaining the printer 73 ...

Page 74: ...7 Insert the waste toner bottle 8 Close doors A and B Replacing a toner cartridge 1 Open door A 2 Remove the toner cartridge 3 Unpack the new toner cartridge Maintaining the printer 74 ...

Page 75: ...t the new toner cartridge until it clicks into place 5 Close door A Replacing the pick roller Replacing the pick roller in the 550 sheet tray 1 Turn off the printer 2 Remove the tray Maintaining the printer 75 ...

Page 76: ...3 Remove the pick roller 4 Unpack the new pick roller Maintaining the printer 76 ...

Page 77: ...5 Insert the new pick roller until it clicks into place 6 Insert the tray 7 Turn on the printer Maintaining the printer 77 ...

Page 78: ...placing the pick roller in the 2200 sheet tray 1 Turn off the printer 2 Pull out and then unlock the tray 3 Remove the tray 4 Remove the pick roller 5 Unpack the new pick roller Maintaining the printer 78 ...

Page 79: ...6 Insert the new pick roller until it clicks into place 7 Insert the tray 8 Turn on the printer Maintaining the printer 79 ...

Page 80: ...he separator bracket 1 Pull out the tray 2 Remove the separator bracket 3 Unpack the new separator bracket 4 Insert the new separator bracket until it clicks into place 5 Insert the tray Maintaining the printer 80 ...

Page 81: ...Replacing the waste toner bottle 1 Open door A 2 Remove the waste toner bottle 3 Unpack the new waste toner bottle 4 Insert the new waste toner bottle 5 Close door A Maintaining the printer 81 ...

Page 82: ... Turn off the printer 2 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Open door A Maintaining the printer 82 ...

Page 83: ...4 Remove the waste toner bottle 5 Open door A1 6 Remove the transfer belt Maintaining the printer 83 ...

Page 84: ...belt to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the transfer belt Doing so may affect the print quality of future print jobs 8 Insert the new transfer belt until it clicks into place 9 Close door A1 Maintaining the printer 84 ...

Page 85: ...n the printer Replacing the transfer roller 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the transfer roller Maintaining the printer 85 ...

Page 86: ...3 Unpack the new transfer roller Note Do not remove the white packing material 4 Insert the new transfer roller 5 Remove the white packing material 6 Close door B Maintaining the printer 86 ...

Page 87: ...cover 4 Remove the ADF pick roller Warning Potential Damage Some parts of the printer are easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive symbol touch a metal surface in an area away from the symbol Maintaining the printer 87 ...

Page 88: ...s of the printer are easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive symbol touch a metal surface in an area away from the symbol 7 Insert the ADF pick roller cover until it clicks into place 8 Close door D 9 Turn on the printer Maintaining the printer 88 ...

Page 89: ...cover 4 Remove the ADF feed roller Warning Potential Damage Some parts of the printer are easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive symbol touch a metal surface in an area away from the symbol Maintaining the printer 89 ...

Page 90: ... the new ADF feed roller 6 Insert the new ADF feed roller until it clicks into place 7 Insert the ADF pick roller cover until it clicks into place 8 Close door D 9 Turn on the printer Maintaining the printer 90 ...

Page 91: ...r cover 4 Remove the ADF separator roller Warning Potential Damage Some parts of the printer are easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive symbol touch a metal surface in an area away from the symbol Maintaining the printer 91 ...

Page 92: ...r roller until it clicks into place 7 Insert the ADF separator roller cover until it clicks into place 8 Close door D 9 Turn on the printer Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher 1 Open door C Maintaining the printer 92 ...

Page 93: ...2 Open door G 3 Remove the staple cartridge 4 Unpack the new staple cartridge Maintaining the printer 93 ...

Page 94: ...s into place 6 Close doors G and C CAUTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Replacing the staple cartridge holder in the staple ﬁnisher 1 Open door C Maintaining the printer 94 ...

Page 95: ...2 Open door G 3 Pull out the staple cartridge holder Maintaining the printer 95 ...

Page 96: ...4 Remove the staple cartridge 5 Unpack the new staple cartridge holder 6 Insert the staple cartridge until it clicks into place Maintaining the printer 96 ...

Page 97: ...To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Replacing the staple cartridge in the multiposition staple hole punch ﬁnisher 1 Open door J 2 Remove the staple cartridge Note If necessary remove the tape from the staple cartridge holder Maintaining the printer 97 ...

Page 98: ...3 Unpack the new staple cartridge 4 Insert the new staple cartridge until it clicks into place 5 Close door J Maintaining the printer 98 ...

Page 99: ...aple cartridge holder in the multiposition staple hole punch ﬁnisher 1 Open door J 2 Remove the staple cartridge holder 3 Remove the staple cartridge 4 Unpack the new staple cartridge holder Maintaining the printer 99 ...

Page 100: ...ment CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has a caster base then carefully roll it to the new location Use caution when passing over...

Page 101: ...t Saving energy and paper Setting up power saver modes Eco Mode 1 From the home screen touch Settings Device Power Management Eco Mode 2 Select a setting Sleep mode 1 From the home screen touch Settings Device Power Management Timeouts Sleep Mode 2 Enter the number of minutes the printer stays idle before it enters Sleep mode Hibernate mode 1 From the home screen touch Settings Device Power Manage...

Page 102: ...ocal recycling center Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recyc...

Page 103: ...artridges returned to Lexmark are either reused or demanufactured for recycling The boxes used to return the cartridges are also recycled To return Lexmark cartridges for reuse or recycling follow the instructions that came with the cartridge and use the prepaid shipping label You can also do the following 1 Go to www lexmark com recycle 2 Select the product you want to recycle Maintaining the pri...

Page 104: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 105: ...r printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Basic model Jam locations 1 Multipurpose feeder 2...

Page 106: ...Jam locations 4 Automatic document feeder ADF 5 Standard bin 6 Door G 7 Door F 8 Trays Conﬁgured model Jam locations 1 Door L 2 Door J 3 Door K 4 Door N Clearing jams 106 ...

Page 107: ...Paper jam in trays 1 Pull out the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 4 Open the tray cover Clearing jams 107 ...

Page 108: ...Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open door B and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 108 ...

Page 109: ...aper edges before loading 6 Reload paper Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open door D 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 109 ...

Page 110: ...nter are easily damaged by static electricity Before touching any parts or components in an area marked with the static sensitive symbol touch a metal surface in an area away from the symbol 4 Close door D 5 Open the scanner cover Clearing jams 110 ...

Page 111: ... jammed paper Note Make sure that all paper fragments are removed 8 Close door E and the scanner cover Paper jam in the standard bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 111 ...

Page 112: ...risk of injury from a hot component allow the surface to cool before touching it 3 Close door B Paper jam in door B Paper jam in the fuser 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 112 ...

Page 113: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 113 ...

Page 114: ...re that all paper fragments are removed 5 Close door B Paper jam in the duplex unit 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 114 ...

Page 115: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open the duplex cover 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 115 ...

Page 116: ...5 Close the duplex cover and door B Paper jam in the ﬁnisher bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 116 ...

Page 117: ...2 Open door C 3 Open door F 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 117 ...

Page 118: ...5 Close doors F and C CAUTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Staple jam in door G 1 Open door C Clearing jams 118 ...

Page 119: ...2 Open door G 3 Pull out the staple cartridge holder Clearing jams 119 ...

Page 120: ...4 Lift the staple guard and then remove the loose staples Note Do not insert the staples that came out of the cartridge 5 Close the staple guard Clearing jams 120 ...

Page 121: ...UTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Paper jam in door K 1 Open doors C and K 2 Remove the jammed paper Note Make sure that all paper fragments are removed Using knob K1 Clearing jams 121 ...

Page 122: ...UTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Paper jam in door J 1 Open door J 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 122 ...

Page 123: ... Area J1 Areas J3 and J4 Areas J5 and J6 3 Close door J Clearing jams 123 ...

Page 124: ...Paper jam in door N 1 Open door N 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door N Clearing jams 124 ...

Page 125: ...Paper jam in door L 1 Open door L 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door L Clearing jams 125 ...

Page 126: ...Paper jam in the staple ﬁnisher bin 1 Open door J 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close door J Clearing jams 126 ...

Page 127: ...Staple jam in door J 1 Open door J 2 Remove the staple cartridge holder Clearing jams 127 ...

Page 128: ...3 Open the staple guard and then remove the loose staples Note Do not insert the staples that came out of the cartridge 4 Close the staple guard Clearing jams 128 ...

Page 129: ...5 Insert the staple cartridge holder 6 Close door J Clearing jams 129 ...

Page 130: ...pears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Note Depending on the network settings you may need to type https instead of http before the printer IP address to access the Embedded Web Server Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the...

Page 131: ... Does the problem remain Go to step 2 The problem is solved Step 2 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 28 Does the problem remain Go to step 3 The problem is solved Step 3 Check if the front USB port is disabled Does the problem remain Contact customer support The problem is solved Enabling the USB port From the home screen touc...

Page 132: ...is installed in the appropriate connector in the controller board c Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Does the internal option operate correctly The pr...

Page 133: ...eceptacle of the controller board Does the ISP operate correctly The problem is solved Contact customer support Parallel or serial interface card does not operate correctly Action Yes No Step 1 Print a menu settings page and then check if the parallel or serial interface card appears in the Installed Features list Is the parallel or serial interface card listed in the Installed Features list Go to...

Page 134: ... 1 a From the home screen touch Settings Print Layout Collate b Set Collate to 1 2 3 1 2 3 c Resend the print job Is the document printed and collated correctly The problem is solved Go to step 2 Step 2 a From the printer software set Collate to 1 2 3 1 2 3 b Resend the print job Is the document printed and collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages i...

Page 135: ...ep 3 The problem is solved Step 3 a Remove paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Resend the print job Is the paper still curled Contact customer support T...

Page 136: ...t the stack height is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams still occur frequently Go to step 2 The problem is solved Step 2 a Load paper from a fresh package b Print the document Do paper jams still occur frequently Contact customer support The problem is solved Jammed pages are not reprinte...

Page 137: ... new ﬁle and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh users a Save...

Page 138: ...e print job Is the printer still printing slow Go to step 3 The problem is solved Step 3 a Remove held jobs b Resend the print job Is the printer still printing slow Go to step 4 The problem is solved Step 4 a Connect the printer cable securely to the printer and the computer print server option or other network device b Resend the print job Is the printer still printing slow Go to step 5 The prob...

Page 139: ...orts are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Resend the print job Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the print job Is the document printed The problem is solved Go...

Page 140: ... light may cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or imaging kit b Resend the print job Is the printer still printing blank or white pages Go to step 2 The problem is solved Step 2 Replace the imaging unit or imaging kit and then resend the print job Is the printer still printing blank or white pages Contact customer sup...

Page 141: ...he settings match the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Is the print still too dark Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Change the texture settings to match the paper you are printing on Go to step 5 Step 5 a Load pap...

Page 142: ...om the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Do ghost images still appear on prints Go to step 3 The problem is solved Step 3 Replace the imaging unit or imaging kit and then resend the print job Do ghost images still appear on prints Contact cust...

Page 143: ...nutes Extended exposure to light may cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or imaging kit b Resend the print job Does gray background still appear on prints Contact customer support The problem is solved Horizontal dark lines ABCDE ABCDE ABCDE Note If horizontal dark lines keep appearing on your prints then see the Repe...

Page 144: ...l dark lines still appear on prints Go to step 4 The problem is solved Step 4 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or...

Page 145: ...nt job Do horizontal white lines still appear on prints Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of...

Page 146: ...ings on the printer control panel b Resend the print job Are the margins correct The problem is solved Contact customer support Jagged or uneven characters Action Yes No a Check if the printer supports the fonts that are installed on your computer 1 From the control panel touch Settings Reports Print Print Fonts 2 Select PCL Fonts or PS Fonts b If the font is not supported then install a supported...

Page 147: ...still too light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type texture and weight from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Is the print still too light Go to step 4 The problem is solved...

Page 148: ...print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or imaging kit Is the print still too light Contact customer support The problem is solved Mottled print and dots ABC DEF Action Yes No Replace the imaging unit or imaging kit and then resend the print job Warning Potential Damage Do not expose the imaging unit or imaging kit to direct li...

Page 149: ...2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Resend the print job Is the print still crooked or skewed Go to step 3 The problem is solved Step 3 a Check if you are printing on a supported paper b Resend the print job Is the print still crooked or skewed Contact customer support The problem i...

Page 150: ...l appear Take note of the distance and then contact customer support or your service representative The problem is solved Solid color or black images Action Yes No Step 1 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality proble...

Page 151: ... in the tray You can also change the settings on the printer control panel b Resend the print job Is the page or image still clipped Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality pr...

Page 152: ... Does the toner still rub off Contact customer support The problem is solved Uneven print density Action Yes No Replace the imaging unit or imaging kit and then resend the print job Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage To avoid damage do no...

Page 153: ...er until you use it b Resend the print job Do vertical dark lines or streaks still appear on prints Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage T...

Page 154: ...pe b Resend the print job Do vertical white lines still appear on prints Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage To avoid damage do not touch...

Page 155: ...step 4 Turn on the printer Step 4 Check if the printer is in sleep or hibernate mode Is the printer in sleep or hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Make sure to match the following The USB cable with the US...

Page 156: ... the paper size from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Print the document Is the document printed from the correct tray or on the correct paper The problem is solved Go to step 3 Step 3 a Check if the trays are not linked b Print the document Is the document p...

Page 157: ...ﬁcations for Web Offset Publishing SWOP color output Euro CMYK Applies color correction to approximate Euroscale color output Vivid CMYK Increases the color saturation of the US CMYK color correction setting Off FAQ about color printing What is RGB color RGB color is a method of describing colors by indicating the amount of red green or blue used to produce a certain color Red green and blue light...

Page 158: ...ts are also available from the Color Samples page of the Embedded Web Server Selecting any sample set generates multiple page prints consisting of hundreds of colored boxes Each box contains a CMYK or RGB combination depending on the table selected The observed color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By exa...

Page 159: ...check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c If you do not hear a dial tone then use a different telephone cable d If you still do not hear a ...

Page 160: ... an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the telep...

Page 161: ...support Can send but not receive faxes Action Yes No Step 1 Make sure that the tray or multipurpose feeder is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings a From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Rings to Answer b If necessary conﬁgure the setting Can you receive faxes The problem is solved Go t...

Page 162: ...3 Replace the toner cartridge For more information see the instruction sheet that came with the supply Is the fax print quality satisfactory The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved G...

Page 163: ...e ADF glass with a damp soft lint free cloth b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfact...

Page 164: ...job successful The problem is solved Contact customer support Scanner does not close Action Yes No Remove obstructions that keep the scanner unit open Did the scanner unit close correctly The problem is solved Contact customer support Scanning takes too long or freezes the computer Action Yes No Step 1 Close all applications that are interfering with the scan Does scanning take too long or freeze ...

Page 165: ...have already taken to ﬁnd a solution You need to know your printer model type and serial number For more information see the label at the back of the printer The serial number is also listed on the menu settings page Lexmark has various ways to help you solve your printing problem Visit the Lexmark Web site at http support lexmark com and then select one of the following Tech Library You can brows...

Page 166: ...optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head scr...

Page 167: ...of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and ...

Page 168: ...3 Unpack the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary remove the printer hard disk Upgrading and migrating 168 ...

Page 169: ...5 Insert the bracket into the board until it clicks into place 6 Attach the ISP to the bracket Upgrading and migrating 169 ...

Page 170: ...cessary attach the hard disk to the ISP a Remove the hard disk bracket b Connect the hard disk to the ISP Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 170 ...

Page 171: ... the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove the controller board access cover Warning Pot...

Page 172: ...unded electrical outlet that is near the product and easily accessible Installing a printer hard disk CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have ...

Page 173: ...tatic electricity Touch a metal surface on the printer before touching any controller board components or connectors 3 Unpack the hard disk 4 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 173 ...

Page 174: ...If an internal solutions port ISP is installed then do the following a Remove the hard disk bracket b Attach the hard disk to the ISP Upgrading and migrating 174 ...

Page 175: ...cal outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com ...

Page 176: ...L INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer If necessary manually add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 188 When installing...

Page 177: ... Printer Staple ﬁnisher Installing the keyboard tray 1 Turn off the printer 2 Open door A 3 Remove the keyboard attach cover 4 Unpack the keyboard tray Upgrading and migrating 177 ...

Page 178: ...5 Attach the keyboard to the base 6 Insert the keyboard tray 7 Close door A 8 Turn on the printer Upgrading and migrating 178 ...

Page 179: ...Installing the staple ﬁnisher 1 Turn off the printer 2 Open door C 3 Remove the paper bail Upgrading and migrating 179 ...

Page 180: ...4 Remove the paper transport and staple ﬁnisher connector covers 5 Unpack the staple ﬁnisher 6 Insert the staple ﬁnisher until it clicks into place Upgrading and migrating 180 ...

Page 181: ...r printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters 1 From the control panel press and hold the power button for 5 seconds to turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Lock the caster bas...

Page 182: ...4 Open the covers at the right side of the caster base 5 Open door C Upgrading and migrating 182 ...

Page 183: ...6 Remove the wire paper bail 7 Remove the covers 8 Unpack the paper transport and then remove the pieces of tape Upgrading and migrating 183 ...

Page 184: ...port to the printer 10 Firmly push the paper transport until it clicks into place 11 Close door C CAUTION PINCH HAZARD To avoid the risk of a pinch injury keep hands clear of the labeled area when closing door C Upgrading and migrating 184 ...

Page 185: ...sition staple hole punch ﬁnisher and then remove the pieces of tape 13 On a ﬂat sturdy and stable surface align the ﬁnisher to the printer Note Avoid installing the ﬁnisher on a carpeted surface Upgrading and migrating 185 ...

Page 186: ... with your foot at the bottom of the ﬁnisher until it clicks into place 15 Give the ﬁnisher a hard pull to check if it detaches from the printer If the ﬁnisher detaches then repeat step 13 and step 14 until they are properly locked Upgrading and migrating 186 ...

Page 187: ...t door of the ﬁnisher b Turn the levers of the ﬁnisher counterclockwise until the levers are loose c Close the door 17 Check the gap between the printer and the ﬁnisher If the gap is uneven then rotate the side wheels of the ﬁnisher clockwise Upgrading and migrating 187 ...

Page 188: ... clear of the labeled area during print jobs that use the stapler in the multiposition staple hole punch ﬁnisher Software Installing the printer software 1 Obtain a copy of the software installer package 2 Run the installer and then follow the instructions on the computer screen 3 For Macintosh users add the printer Note Obtain the printer IP address from the TCP IP section in the Network Ports me...

Page 189: ...age correctly 2 Export or import a conﬁguration ﬁle for one or multiple applications For one application a From the Embedded Web Server click Apps the application that you want Conﬁgure b Click Export or Import For multiple applications a From the Embedded Web Server click Export Conﬁguration or Import Conﬁguration b Follow the instructions on the screen Updating ﬁrmware Some applications require ...

Page 190: ...s Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly design...

Page 191: ...mulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc CG Times Based ...

Page 192: ... 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 55 mono 56 color Two sided 57 mono 57 color Scanning 56 XC8155 55 XC8160 Copying 58 mono 59 color Ready 16 XC8155 14 XC8160 Values are subject to change See www lexmark com for current values Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the areas near the...

Page 193: ...lling aan de laser DANGER Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets Eviter toute exposition au rayon laser VAARA Näkymätöntä lasersäteilyä on varottava kun värikasetit on poistettu ja lukitus on auki Vältä lasersäteelle altistumista GEFAHR Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre Laserstrahl me...

Page 194: ...guring supply notiﬁcations 63 connecting printer to distinctive ring service 48 connecting to a wireless network using PIN method 56 using Push Button method 56 conservation settings Eco Mode 101 hibernate mode 101 sleep mode 101 conserving supplies 102 contacting customer support 165 control panel using 15 copy troubleshooting partial copies of documents or photos 163 poor copy quality 163 scanne...

Page 195: ...ddress creating shortcuts 51 FTP server scanning to using the control panel 51 fuser replacing 66 G green settings Eco Mode 101 hibernate mode 101 sleep mode 101 H hardware options installing 175 hardware options adding print driver 188 held jobs 29 printing from a Macintosh computer 29 printing from Windows 29 held print jobs printing from a Macintosh computer 29 printing from Windows 29 hibernat...

Page 196: ... in door L 125 paper jam in the automatic document feeder 109 paper jam in the ﬁnisher bin 116 paper jam in the multipurpose feeder 108 paper jam in the standard bin 111 paper jam in the staple ﬁnisher bin 126 paper jam in trays 107 paper jam clearing automatic document feeder 109 door J 122 door K 121 door L 125 door N 124 duplex unit 112 ﬁnisher bin 116 fuser 112 multipurpose feeder 108 standard...

Page 197: ...e Drive 21 printing held jobs from a Macintosh computer 29 from Windows 29 Push Button method 56 Q QR codes adding 21 R recycling Lexmark packaging 102 Lexmark products 102 toner cartridges 103 reducing a copy 32 repeat print jobs 29 printing from a Macintosh computer 29 printing from Windows 29 repeating print defects 149 replacing a developer unit 63 replacing a photoconductor unit 68 replacing ...

Page 198: ...ging units 62 photoconductor unit 62 staple cartridges 63 waste toner bottle 63 supply notiﬁcations conﬁguring 63 supported ﬁle types 28 supported ﬂash drives 28 T toner cartridge replacing 74 toner cartridges recycling 103 toner darkness adjusting 156 transfer belt replacing 82 transfer roller replacing 85 transparencies loading 25 trays linking 26 loading 23 unlinking 26 troubleshooting cannot o...

Page 199: ...l paper size setting 23 unlinking trays 26 updating ﬁrmware ﬂash ﬁle 189 USB port enabling 131 using genuine Lexmark parts 61 genuine Lexmark supplies 61 using Customer Support 20 using Google Drive 21 using QR Code Generator 21 using the ADF copying 31 using the control panel 15 using the home screen 16 using the scanner glass copying 31 V verify print jobs 29 printing from a Macintosh computer 2...

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