Lexmark Color Jetprinter Z12 User Manual Download Page 39 | Manualshive

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39

Troubleshooting

Maintaining your printer

Troubleshooting

Steps to basic printing

Test page does not print

Make sure:

• The print cartridge is properly installed. For help, see

• If you are using a parallel cable, the cable is IEEE 1284-compliant

and supports bidirectional printing.

Printer ejects a blank page after appearing to print

Make sure:

• Your Lexmark printer is set as the default printer.

• You have removed the sticker and transparent tape from the

bottom of the print cartridge. For help, see

Printer prints very slowly

• Close any open applications not in use.

• Decrease your Print Quality setting.

• Check the document you are printing. Photos and graphics may

take longer to print than regular text.

• Check your computer’s resources, and consider increasing the

virtual memory for your computer

Warning:

Do

not

touch the
gold
contact
area of the
print
cartridge.

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Summary of Contents for Color Jetprinter Z12

Page 1: ...o this product by calling 1 800 553 9727 In the United Kingdom and Eire call 0628 481500 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only th...

Page 2: ...o view edition and trademark information click the Edition notice To print this guide 1 From the Acrobat Reader File menu select Print 2 Click Properties and make sure Landscape is selected 3 Select the pages you want to print and click OK Steps to basic printing tells you how to load paper and adjust your printer software for printing Troubleshooting provides information for solving printing prob...

Page 3: ...use your printer with Windows 2000 For help using your printer with Windows 95 or Windows 98 refer to the User s Guide that came with your printer To perform basic printing tasks follow four simple steps Step 1 Insert the appropriate print cartridge Step 2 Load the paper Step 3 Customize the printer software Step 4 Print your document ...

Page 4: ...raphics must be printed using a color print cartridge To extend the life of your color print cartridge you can print black and white documents using a black print cartridge Your printer came with a color print cartridge Lexmark part number 17G0060 You may purchase a black print cartridge Lexmark part number 17G0050 from your point of purchase retailer or a from a Lexmark Authorized Supplies Dealer...

Page 5: ...basic printing Step 2 Load the paper 1 Place the paper against the right side of the sheet feeder with the print side facing you 2 Squeeze the release tab and the paper guide together and slide the paper guide to the edge of the paper Sheet feeder Paper alignment marks Release tab Paper guide ...

Page 6: ...o Make sure 100 sheets of plain paper The print side is facing you The paper guide is against the side of the paper 10 envelopes The print side is facing you The stamp location is in the upper left corner The envelopes are loaded vertically against the right side of the sheet feeder The paper guide is against the side of the envelopes ...

Page 7: ...ly against the right side of the sheet feeder The paper guide is against the side of the cards 25 sheets of coated paper photo paper or glossy paper The glossy or coated side is facing you The paper guide is against the side of the photo paper 25 iron on transfers You follow the instructions on the packaging to load the iron on transfers The paper guide is against the side of the iron on transfers...

Page 8: ... Appendix Index Steps to basic printing 100 sheets of custom size paper Your paper size fits within these dimensions Width 76 mm to 216 mm 3 0 in to 8 5 in Length 127 mm to 432 mm 5 0 in to 17 0 in The paper guide is against the side of the paper Load up to Make sure ...

Page 9: ...o basic printing 20 sheets of banner paper You remove any paper from the sheet feeder and load the banner paper To load the banner paper a Pull the paper support up slightly to unlock the front tabs b Tilt the paper support back until it locks in the horizontal position Load up to Make sure ...

Page 10: ...ck of banner paper on the paper support d Insert the leadingedge of the first page into the sheet feeder The paper guide is against the side of the paper After your banner prints remove the banner paper and return the paper support to the upright position Note Make sure you select Banner or Banner A4 paper size in the printer driver Load up to Make sure ...

Page 11: ...rior printing results One of these applications is the printer driver In Windows 2000 your printer driver is called Printing Preferences Printing Preferences includes two tabs Page Setup and Features Both tabs contain settings for operating your printer and its software 25 transparencies The rough side of the transparencies is facing you smooth side down The paper guide is against the side of the ...

Page 12: ... or Printer Setup 3 In the Printer Setup dialog box click the Properties Option or Setup button depending on the application 4 Change settings as needed Opening the Printing Preferences from Windows When you open Printing Preferences from Windows the settings apply to ALL documents unless you change them from the application 1 From the Start menu select Settings and then select Printers 2 From the...

Page 13: ...tting Choose the number of copies and the order of printing View current settings High Speed Page Setup Features Custom Paper Size Hot Spot Help Media Type Plain Paper Current Settings Print Quality Orientation Order Portrait Landscape Reverse Order Printing 1 1 99 Collate Copies Normal High Quality OK Cancel Help Paper Size Media Type Print Quality Orientation Copies Collate Letter 8 5 x11 in Pla...

Page 14: ...e settings for specialty media use the following table When you are printing on From the Page Setup tab make these selections Envelopes From the Paper Size drop down menu select the appropriate envelope size Note Many applications are designed to override the envelope settings in the printer software Make sure landscape orientation is selected in your application Greeting cards index cards postcar...

Page 15: ...r Select the appropriate Paper Size setting Photo paper or glossy paper From the Media Type drop down menu select Glossy Photo Paper From the Print Quality area select High Quality Select the appropriate Paper Size setting Note When printing photos remove each photo as it exits from the printer and allow it to dry before stacking When you are printing on From the Page Setup tab make these selectio...

Page 16: ... Loading print media Banner paper From the Paper Size drop down menu select Banner Letter or Banner A4 For help see Loading print media Transparencies From the Media Type drop down menu select Transparency From the Print Quality area select Normal or High Quality Note When printing transparencies remove each transparency as it exits from the printer and allow it to dry before stacking When you are...

Page 17: ...on s File menu click Print 2 From the Print dialog box click OK or Print depending on the application Iron on transfers From the Media Type drop down menu select Iron On Transfer Note To ensure that the iron on transfer will print correctly print your design on plain paper before printing on an iron on transfer When you are printing on From the Page Setup tab make these selections ...

Page 18: ... to install replace and care for your print cartridge You can use your printer s Control Program to help you with these tasks Using the Control Program Installing or replacing a print cartridge Improving print quality Aligning the print cartridge Cleaning the print nozzles Wiping print nozzles and contacts Preserving print cartridges ...

Page 19: ...rogram The Control Program allows you to monitor your printer s status perform cartridge installation and maintenance set printer options and access driver version and copyright information To open the Control Program from Windows 1 From the Start menu click Programs 2 Click Lexmark Z12 Series ColorFine 3 Click Control Program ...

Page 20: ...s Web site Options tab to Control how and when the Control Program displays Enable bidirectional support Disable the printer shortcut About tab to find printer software version and copyright information Status tab to Monitor the status of your print job Cancel your print job Status Cartridge Options About Full Install Cartridge Align Cartridge Clean Print Nozzles Order Supplies Print Test Page OK ...

Page 21: ...to basic printing Installing or replacing a print cartridge 1 Make sure the Power light is On 2 Raise the front cover The print cartridge carrier moves to the loading position unless the printer is busy Paper Feed light Power light Front cover Print cartridge carrier in the loading position ...

Page 22: ...rint cartridge Store it in an air tight container or dispose of it For help storing your cartridge see page 31 4 Open the Control Program For help see page 19 5 Click the Cartridge tab 6 Click Install Cartridge Black Cartridge 17G0050 Color Cartridge 17G0060 High Yield Black Cartridge 16G0055 High Yield Color Cartridge 16G0065 ...

Page 23: ...3 Otherwise pull the handle of the installed cartridge forward until it unsnaps Then lift the cartridge out of the printer 3 If you are installing a cartridge that you have already used go to step 4 If you are installing a new cartridge carefully remove the sticker and transparent tape that cover the copper contact area Do not touch or remove the copper contact area 4 Place the print cartridge in ...

Page 24: ...level image to full COLOR p n 17G0060 Reset cartridge s ink level to full OK c Click OK b If you installed a new cartridge click the box to reset the ink level to full a Select the cartridge you installed in your printer Choose Cartridge You changed your print cartridge For best print quality you should align your cartridge Do you wish to align it Align Skip Automatic Alignment If you installed a ...

Page 25: ...dge Normally you only align the print cartridge after installing a new print cartridge However you may also need to align the print cartridge when Characters are not aligned correctly at the left margin Vertical lines appear wavy To align the print cartridge 1 Load plain paper in the printer 2 Open the Control Program For help see page 19 3 Click the Cartridge tab 4 Click Align Cartridge Your prin...

Page 26: ...g The test page looks similar to the one shown 5 Find the number under the alignment pattern that comes closest to forming a straight line An alignment test page with 30 alignment patterns prints Each pattern has a number under it For example in alignment group A 16 comes closest to forming a straight line ...

Page 27: ...e previous page pattern 16 came closest to formingastraight line OK Cancel A 16 Example a Click these scroll arrows to select the number to enter or type in the number 1 The printer is printing an alignment page When it is finished find the number beneath the pattern that comes closest to forming a straight line 2 Change the number below to the number you selected 3 Click OK Align Cartridge b Afte...

Page 28: ...ns the print cartridge by forcing ink through the nozzles A test line prints so you can see if the cleaning process was successful Run the nozzle test when Characters are not printing completely White dashes appear in graphics or printed text Print is smudged or too dark Colors do not print correctly To run the nozzle test 1 Load plain paper in the printer 2 Open the Control Program For help see p...

Page 29: ...er and prints a nozzle test pattern similar to the one shown Purge lines print when ink is forced through the nozzles to unclog them Unbroken lines at the bottom of the page indicate the nozzles were cleaned Broken lines at the top of the page indicate clogged nozzles When you install a These purge lines print Black cartridge 1 purge line Color cartridge 3 purge lines ...

Page 30: ... three times the print nozzles are clean You do not need to complete the remaining steps If the print quality of both sets of lines is not satisfactory after running the test three times go to step 6 6 Remove and reinstall the print cartridge 7 Repeat the nozzle test 8 If the lines are still broken continue with the next section Wiping print nozzles and contacts Wiping print nozzles and contacts I...

Page 31: ...elp see page 28 Preserving print cartridges To ensure the longest life from your print cartridge and optimum performance from your printer keep a new print cartridge in its packaging until you are ready to install it a Hold the damp cloth against the nozzles for about three seconds Gently blot and wipe dry b Use another clean section of cloth to gently wipe the contacts Hold the damp lint free clo...

Page 32: ...iner The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time To install the cartridge storage unit and remove the extra cartridge 1 Insert the tabs of the cartridge storage unit into the slots on the back of your printer 2 Snap the storage unit securely into place 3 Insert the extra print cartridge into the storage unit 4 Push back f...

Page 33: ... the print cartridge handle toward you until you hear a snap 2 Pull the print cartridge straight out of the storage unit Lexmark s printer warranty does not cover repair of failures or damage caused by a refilled cartridge Lexmark does not recommend use of refilled cartridges Refilling cartridges can affect print quality and cause damage to the printer For best results use Lexmark supplies ...

Page 34: ... to solve them From the following list of printing problems select a category that describes the type of problem you are experiencing Then search for the solution to your problem General printing problems Printer doesn t print Paper misfeeds or jams Document prints with mistakes or poor quality Problems with transparencies photos or envelopes Error messages and flashing lights ...

Page 35: ...turned On The printer cable is securely attached to both your computer and printer If you are using a parallel cable the cable is IEEE 1284 compliant and supports bidirectional printing If you are using a parallel cable bidirectional support is enabled in your printer software 1 From the printer s Control Program click the Options tab 2 Make sure Enable Bidirectional Support is checked For additio...

Page 36: ...mputer screen indicating that your printer cannot establish bidirectional communications with your computer Print cartridge ink level indicators on the Cartridge tab of the printer s Control Program are shaded Error messages such as Paper Out and job progress information do not appear on your computer screen Before proceeding verify that The printer software has been installed correctly See page 4...

Page 37: ...t click the Lexmark Z12 Series ColorFine icon 5 Click Properties 6 Click the Ports tab 7 Select USB or LPTn to change your port 8 Click OK If you have a switch box or other device such as a scanner or fax connected to the computer s parallel port make sure it supports bidirectional communication You may need to disconnect your printer from the switch box or other device and connect it directly to ...

Page 38: ...parallel or USB cable is completely plugged into the printer The printer is set as the default printer The printer is not being held or paused in the print queue To check the printer status 1 From the Printers folder double click the Lexmark Z12 Series ColorFine icon 2 Click the Printer menu and make sure no check mark appears next to the Pause Printing option Print a test page If the test page pr...

Page 39: ...ng to print Make sure Your Lexmark printer is set as the default printer You have removed the sticker and transparent tape from the bottom of the print cartridge For help see page 21 Printer prints very slowly Close any open applications not in use Decrease your Print Quality setting Check the document you are printing Photos and graphics may take longer to print than regular text Check your compu...

Page 40: ...inters You do not force the paper down into the printer when you load it Align the top edge of the paper with the paper alignment guides on the paper support The printer is on a flat level surface The left paper guide is against the side of the paper You do not load too much paper in the sheet feeder Depending on the thickness of your paper the sheet feeder can hold up to 100 sheets of paper The p...

Page 41: ...ems load the envelopes vertically against the right side of the sheet feeder Make sure the paper guide is against the side of the envelopes For help loading envelopes see page 6 Make sure the appropriate envelope size or specialty media is selected in the printer software Make sure you are using a specialty media or envelope size that is supported by your printer Your application may not be design...

Page 42: ...ter Off 4 Pull firmly on the paper to remove it If you cannot reach the paper because it is too far into the printer raise the front cover and pull the paper out of the printer 5 Close the front cover 6 Press the Power button to turn the printer On 7 Resend your document to print Document prints with mistakes or poor quality Print is too dark or smudged Make sure the paper is straight and unwrinkl...

Page 43: ...e not smooth To improve the print quality of vertical straight lines in tables borders and graphs Select a higher print quality Align the print cartridge For help see page 25 Clean the print nozzles For help see page 28 Print smears on the page The next page exiting the printer may be smearing the ink Remove the pages as they exit the printer and allow them to dry before stacking The print nozzles...

Page 44: ...ist between your printer and computer For help see page 36 Print quality is poor at the left right top or bottom edge of page Like other printers your printer cannot print in the extreme left right top or bottom edges of a page Use these minimum settings Left and right margins 6 35 mm 0 25 in each for all paper sizes except A4 For A4 size paper 3 37 mm 0 133 in each Top and bottom margins Top 1 7 ...

Page 45: ...lors on the screen A print cartridge may be out of ink or low on ink For help changing the print cartridge see page 21 Use a different brand of paper Every paper brand accepts ink differently and prints with slight color variations Remove any extra devices such as a scanner and connect the printer directly to the port Colors on the printout are faded Try the suggestions listed in the previous sect...

Page 46: ...r help see page 36 Problems with transparencies photos or envelopes Glossy photo papers or transparencies stick together Remove each page as it exits the printer and allow it to dry before stacking Use a photo paper or transparency designed for use with an inkjet printer Transparencies or photos contain white lines From the Print Quality area select High Quality For help see page 13 Clean the prin...

Page 47: ...of ink Purchase a new print cartridge The Power light is On and the Paper Feed light is blinking If the printer is out of paper 1 Load paper 2 Press the Paper Feed button If the printer has a paper jam see page 42 The Power light and Paper Feed light are blinking The print cartridge carrier has stalled Check your screen for any error messages 1 Turn the printer Off 2 Wait a few seconds and then tu...

Page 48: ...e Web If your computer does not have a CD ROM drive you can download the printer software from the World Wide Web at www lexmark com 1 From Lexmark s Web site select the appropriate driver for your operating system 2 Select Save to Disk 3 Select a location on your hard disk drive 4 Double click the executable exe file to open it The Win Self Extractor window opens 5 Follow the set of instructions ...

Page 49: ... 2 Select Lexmark Z12 Series 3 Select Uninstall 4 Follow the instructions on your screen To reinstall the printer software follow the appropriate set of instructions from Installing printer software on page 48 Power supply If your power supply fails replace it with the Lexmark replacement part or other UL LISTED Direct Plug In Power Unit marked Class 2 and rated 30 V dc at 500mA Safety information...

Page 50: ... print aligning 25 installing 21 part numbers 4 22 preserving 31 removing 22 replacing 21 CD ROM installing software 48 characters misformed 45 Choose Cartridge window 24 coated paper 15 loading 7 color cartridge part number 22 contacts print wiping 30 Control Program 19 20 opening 19 tabs 20 using 19 custom size paper loading 8 settings 16 D dark or smudged print 42 default settings 14 diskettes ...

Page 51: ...ality 25 index cards loading 7 settings 14 Ink Low message 47 installing cartridges 21 printer software 48 intermittent printing 44 iron on transfers loading 7 settings 17 L lights locating 47 Paper Feed 47 patterns 47 Power 47 loading paper 5 loading paper 6 M margins minimum set tings 44 messages error Ink Low 47 Paper Jam 47 Printer Not Ready 38 Printer Offline 38 N notices safety information 4...

Page 52: ...ply 49 print cartridge part numbers 4 print cartridge contacts wiping 30 print cartridges aligning 25 cleaning 28 installing 21 part numbers 22 preserving 31 removing 22 replacing 21 print media loading 6 print nozzles cleaning 28 wiping 30 print quality improving 25 troubleshooting 42 printer driver downloading 48 installing 48 uninstalling 49 printer setup troubleshoot ing 48 printer software in...

Page 53: ... 17 photo cards 14 photo paper 15 postcards 14 recommended 14 transparencies 16 sheet feeder locating 5 using 5 software applications Control Program 19 software printer installing 48 uninstalling 49 specialty papers settings 14 Status tab 20 supplies ordering 20 T test page alignment 25 does not print 39 transparencies loading 11 settings 16 troubleshooting error messages 47 flashing lights 47 po...

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