Cause
Solution
An imaging unit is defective.
Replace the imaging unit if the defects occur every:
•
41.0 mm (1.61 in.)
•
75.0 mm (2.95 in.)
If marks occur down the page repeatedly in all colors:
The fuser is defective.
Replace the fuser if the defects occur every:
•
141 mm (5.55 in.)
Shadow images appear on prints
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
C
HECK
THE
PAPER
TYPE
AND
WEIGHT
SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray:
1
From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
2
Before sending the job to print, specify the correct type setting:
•
For Windows users, specify the type from Print Properties.
•
For Macintosh users, specify the type from the Print dialog.
M
AKE
SURE
THE
IMAGING
UNIT
IS
NOT
DEFECTIVE
Replace the imaging unit.
M
AKE
SURE
THE
TONER
CARTRIDGE
IS
NOT
LOW
ON
TONER
When
88.xx [color] cartridge low
appears, make sure the toner is distributed evenly within the toner
cartridge.
1
Remove the toner cartridge.
Warning—Potential Damage:
Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
2
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3
Reinsert the toner cartridge.
Note:
If print quality does not improve, replace the toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Troubleshooting
193
