Lexmark C6160 User Manual Download Page 119

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Contacting customer support

Before contacting customer support, make sure to have the following information:

•

Printer problem

•

Error message

•

Printer model type and serial number

Go to

http://support.lexmark.com

to receive e

‑

mail or chat support, or browse through the library of manuals,

support documentation, drivers, and other downloads.

Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to

http://support.lexmark.com

Troubleshooting

119

Summary of Contents for C6160

Page 1: ...C6160 User s Guide October 2017 www lexmark com Machine type s 5063 Model s 539 ...

Page 2: ...the home screen 17 Using Display Customization 17 Setting up Forms and Favorites 17 Conﬁguring Eco Settings 18 Using Customer Support 18 Using QR Code Generator 18 Setting up Device Quotas 18 Using Google Drive 19 Managing contacts 19 Setting up and using the accessibility features 21 Enabling Magniﬁcation mode 21 Activating Voice Guidance 21 Adjusting the Voice Guidance speech rate 21 Enabling sp...

Page 3: ... Supported ﬂash drives and ﬁle types 29 Conﬁguring conﬁdential jobs 30 Printing held jobs 30 Printing a font sample list 31 Canceling a print job 31 Securing the printer 32 Locating the security slot 32 Erasing printer memory 32 Erasing printer hard disk memory 32 Conﬁguring printer hard disk encryption 33 Restoring factory default settings 33 Statement of Volatility 33 Maintaining the printer 35 ...

Page 4: ...jam in door B 76 Paper jam in the ﬁnisher bin 79 Staple jam in door G 81 Troubleshooting 84 Network connection problems 84 Hardware options problems 86 Issues with supplies 88 Paper feed problems 90 Printing problems 94 Color quality problems 116 Contacting customer support 119 Upgrading and migrating 120 Hardware 120 Software 132 Firmware 133 Notices 135 Index 138 Contents 4 ...

Page 5: ...on cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may b...

Page 6: ...ter does not have a caster base but is conﬁgured with optional trays then lift the printer off the trays Do not try to lift the printer and the trays at the same time Always use the handholds on the printer to lift it Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support...

Page 7: ...responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avo...

Page 8: ...roblems Information Center Go to http infoserve lexmark com Help Menu Pages Access the guides on the printer ﬁrmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Product videos Go to http infoserve lexmark com idv Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help...

Page 9: ...d with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors and to install hardware opt...

Page 10: ...d the printer for proper ventilation 1 Top 305 mm 12 in 2 Right side 152 mm 6 in 3 Front 381 mm 15 in 4 Left side 457 mm 18 in 5 Rear 203 mm 8 in Printer conﬁgurations CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www...

Page 11: ...e CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm Warning Potential Damag...

Page 12: ...t network 3 USB ports Attach a keyboard or any compatible options 4 Power cord socket Connect the printer to a properly grounded electrical outlet Using the control panel 1 2 3 4 5 6 7 8 9 Use the To 1 Display View the printer messages and supply status Set up and operate the printer Learning about the printer 12 ...

Page 13: ...backward and delete a character in an input ﬁeld Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode Blue The printer is ready or processing data Red The printer requires user intervention Power button light Printer status Off The printer is off ready or processing data Solid amber The printer is in sleep mode ...

Page 14: ... Note You can also access this setting by touching the top section of the home screen 3 Change Language Change the language on the printer display 4 Settings Access the printer menus 5 USB Drive View select or print photos and documents from a ﬂash drive 6 Held Jobs Show all the current held print jobs These settings may also appear on the home screen Touch To Bookmarks Access bookmarks App Proﬁle...

Page 15: ... PPDS Paper Tray Conﬁguration Media Conﬁguration Bin Conﬁguration Network Ports Network Overview Wireless AirPrint Ethernet TCP IP IPv6 SNMP IPSec LPD Conﬁguration HTTP FTP Settings ThinPrint USB Parallel x Serial Google Cloud Print Wi Fi Direct USB Drive Flash Drive Print Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryption Eras...

Page 16: ...ork Help Print All Guides Color Quality Guide Connection Guide Information Guide Media Guide Moving Guide Print Quality Guide Supplies Guide Troubleshooting Basic Print Quality Samples Advanced Print Quality Samples Printing a menu settings page From the home screen touch Settings Reports Menu Settings Page Learning about the printer 16 ...

Page 17: ...allpaper 2 Select an image to use 3 Apply the changes Creating a slide show Before you begin make sure to conﬁgure the slide show settings For more information see the documentation that came with the solution 1 Insert a ﬂash drive into the USB port 2 From the home screen touch Slideshow Note Images appear in alphabetical order Setting up Forms and Favorites 1 Open a Web browser and then type the ...

Page 18: ...ort Administrator s Guide Using QR Code Generator You may need administrative rights to access the application 1 Open a Web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable i...

Page 19: ... touch Google Drive 2 If prompted type your user credentials 3 Touch beside the document 4 Print the document Note For information on how to conﬁgure the printer for the application see the Google Drive Administrator s Guide Managing contacts Adding contacts 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen Th...

Page 20: ...3 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section click a contact name and then edit the information From the Contact Groups section click a group name and then edit the information 4 Apply the changes Deleting contacts or groups 1 Open a web browser and then type the ...

Page 21: ...ld the 5 key until you hear a voice message 2 Press Tab to navigate the focus cursor to the OK button and then press Enter Notes Voice Guidance is also activated when you insert headphones into the headphone jack To adjust the volume use the volume buttons at the bottom part of the control panel Adjusting the Voice Guidance speech rate 1 From the home screen select Settings Device Accessibility Sp...

Page 22: ...d the limits of the screen Note This gesture requires the use of two ﬁngers to drag across a zoomed image Swipe up then left Exit an application and return to the home screen Swipe down then left Cancel a job Go back to the previous setting Exit the screen that appears without changing any setting or value Swipe up then down Repeat a spoken prompt Using the keyboard on the display Do one or more o...

Page 23: ...ia Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Note To avoid paper jams do not remove trays while the printer is busy 2 Adjust the guides...

Page 24: ... for two sided printing Load letterhead faceup with the header on the right side of the tray for one sided print jobs that require ﬁnishing Load letterhead facedown with the header on the left side of the tray for two sided print jobs that require ﬁnishing Load pre punched paper with the holes toward the front or left side of the tray Load envelopes with the ﬂap side down and against the back side...

Page 25: ...e and paper type in the Paper menu to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Adjust the guide to match the size of the paper you are loading 3 Flex fan and align the paper edges before loading Loading paper and specialty media 25 ...

Page 26: ...n the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper 3 Match the paper size and type for the trays you are linking Note To unlink trays make sure that no trays have th...

Page 27: ...Printing from a mobile device Printing from a mobile device using Lexmark Mobile Print LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer 1 Open the document and then send or share the document to Lexmark Mobile Print Note Some third party applications may not support the send or share feature For more information see the documentation that came ...

Page 28: ...Print AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certiﬁed printer Note This application is supported only in some Apple devices 1 From the home screen of your mobile device launch a compatible application 2 Select an item to print and then tap the share icon 3 Tap Print and then select the printer 4 Send the print job Printing from a ...

Page 29: ...y printing reading or writing from the memory device Loss of data or a malfunction can occur Supported ﬂash drives and ﬁle types Flash drives Lexar JumpDrive S70 16GB and 32GB SanDisk Cruzer 16GB and 32GB PNY Attaché 16GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system File types Documents doc...

Page 30: ...te Repeat held jobs are stored so extra copies can be printed later Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the amount of time before reserved jobs are deleted without being printed Note Reserve held jobs are auto...

Page 31: ...m the home screen touch Job Queue Note You can also access this setting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select the job to cancel Printing 31 ...

Page 32: ... embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Follow the instructions on the display Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on h...

Page 33: ...etwork settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system device settings network information and bookmark settings and embe...

Page 34: ... or its hard disk is removed from your premises Degaussing Flushes the hard disk with a magnetic ﬁeld that erases stored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note Most data can be erased electronically but the only way to guarantee that all data are completely erased is to...

Page 35: ...2 Select the volume Note If Quiet Mode is enabled then audible alerts are turned off Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out when the printer wakes from Sleep or Hibernate mode or after a power on reset 1 From the control panel select Settings Device Accessibility Headphone Volume 2 Select the volume Conﬁguring the fax s...

Page 36: ...ontrol panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the display Using the personal identiﬁcation number PIN method 1 From the control panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access ...

Page 37: ...he IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Setting up serial printing Windows only 1 Set the parameters in the printer a From the control panel navigate to the menu for the port settings b Locate the menu for the serial port settin...

Page 38: ...t and easily accessible Ordering parts and supplies To order parts and supplies in the U S contact 1 800 539 6275 for information about Lexmark authorized supplies dealers in your area In other countries or regions go to www lexmark com or contact the place where you purchased the printer Note All life estimates for printer supplies assume printing on letter or A4 size plain paper Checking the sta...

Page 39: ...ing a photoconductor unit Item Part number Photoconductor unit 1 pack 72K0P00 Photoconductor unit 3 pack 72K0Q00 Ordering developer units Item Part number Return Program developer units Black developer unit 72K0DK0 Color CMY developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color CMY d...

Page 40: ...es View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notiﬁcations 3 From the Supplies menu click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes ...

Page 41: ...2 Open door A 3 Remove the waste toner bottle Maintaining the printer 41 ...

Page 42: ...4 Remove the imaging unit 5 Remove the developer unit 6 Unpack the new developer unit and then remove the packing material 7 Insert the new developer unit Maintaining the printer 42 ...

Page 43: ...10 Close doors A and B Replacing the fuser 1 Turn off the printer 2 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 43 ...

Page 44: ...3 Remove the fuser 4 Unpack the new fuser 5 Clean the fuser lens using the cotton swab that came with the package Maintaining the printer 44 ...

Page 45: ...e door B 8 Turn on the printer Replacing a photoconductor unit 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 45 ...

Page 46: ...2 Open door A 3 Remove the waste toner bottle Maintaining the printer 46 ...

Page 47: ... Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 7 Insert the new photoconductor unit Maintaining the printer 47 ...

Page 48: ... bottle 10 Close doors A and B Replacing an imaging unit 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 48 ...

Page 49: ...2 Open door A 3 Remove the waste toner bottle Maintaining the printer 49 ...

Page 50: ...e Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the new imaging unit Maintaining the printer 50 ...

Page 51: ...7 Insert the waste toner bottle 8 Close doors A and B Replacing a toner cartridge 1 Open door A 2 Remove the toner cartridge 3 Unpack the new toner cartridge Maintaining the printer 51 ...

Page 52: ...t the new toner cartridge until it clicks into place 5 Close door A Replacing the waste toner bottle 1 Open door A 2 Remove the waste toner bottle 3 Unpack the new waste toner bottle Maintaining the printer 52 ...

Page 53: ...r A Replacing the transfer belt 1 Turn off the printer 2 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 53 ...

Page 54: ...3 Open door A 4 Remove the waste toner bottle 5 Open door A1 Maintaining the printer 54 ...

Page 55: ...t expose the transfer belt to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the transfer belt Doing so may affect the print quality of future print jobs 8 Insert the new transfer belt until it clicks into place Maintaining the printer 55 ...

Page 56: ...oors A and B 12 Turn on the printer Replacing the transfer roller 1 Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 56 ...

Page 57: ...2 Remove the transfer roller 3 Unpack the new transfer roller Note Do not remove the white packing material 4 Insert the new transfer roller Maintaining the printer 57 ...

Page 58: ...move the white packing material 6 Close door B Replacing the pick roller Replacing the pick roller in the 550 sheet tray or envelope tray 1 Turn off the printer 2 Remove the tray Maintaining the printer 58 ...

Page 59: ...3 Remove the pick roller 4 Unpack the new pick roller Maintaining the printer 59 ...

Page 60: ...5 Insert the new pick roller until it clicks into place 6 Insert the tray 7 Turn on the printer Maintaining the printer 60 ...

Page 61: ...placing the pick roller in the 2200 sheet tray 1 Turn off the printer 2 Pull out and then unlock the tray 3 Remove the tray 4 Remove the pick roller 5 Unpack the new pick roller Maintaining the printer 61 ...

Page 62: ...6 Insert the new pick roller until it clicks into place 7 Insert the tray 8 Turn on the printer Maintaining the printer 62 ...

Page 63: ...he separator bracket 1 Pull out the tray 2 Remove the separator bracket 3 Unpack the new separator bracket 4 Insert the new separator bracket until it clicks into place 5 Insert the tray Maintaining the printer 63 ...

Page 64: ...Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher 1 Open door G 2 Remove the staple cartridge 3 Unpack the new staple cartridge Maintaining the printer 64 ...

Page 65: ...4 Insert the new staple cartridge until it clicks into place 5 Close door G Replacing the staple cartridge holder in the staple ﬁnisher 1 Open door G Maintaining the printer 65 ...

Page 66: ... staple cartridge holder 3 Remove the staple cartridge from the holder 4 Unpack the new staple cartridge holder 5 Insert the staple cartridge into the new holder until it clicks into place Maintaining the printer 66 ...

Page 67: ...tures above 35 C 95 F High humidity above 80 Salty air Corrosive gases Heavy dust Moving the printer Moving the printer to another location CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the...

Page 68: ...the dimensions of the options Keep the printer in an upright position Avoid severe jarring movements Make sure that your ﬁngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving is not covered by the printer warranty Shipping the printer For shipping instructions go to http support lexma...

Page 69: ...ling center Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark also offers recycling of pa...

Page 70: ...e or recycling One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling The boxes used to return the cartridges are also recycled To return Lexmark cartridges for reuse or recycling do the following 1 Go to www lexmark com recycle 2 Select the product that you want to recycle Maintaining the printer 70 ...

Page 71: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 72: ...rol panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam locations 1 Multipurpose feeder 2 Duplex unit 3 Fuser 4 Sta...

Page 73: ...Paper jam in trays 1 Pull out the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 4 Open the tray cover Clearing jams 73 ...

Page 74: ... Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open door B and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 74 ...

Page 75: ...ard bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 Open door B and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 75 ...

Page 76: ... Open door B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 76 ...

Page 77: ...3 Open the fuser access door 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 77 ...

Page 78: ...oor B CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 78 ...

Page 79: ...ve the jammed paper Note Make sure that all paper fragments are removed 5 Close the duplex cover and door B Paper jam in the ﬁnisher bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 79 ...

Page 80: ...2 Open door F 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close door F Clearing jams 80 ...

Page 81: ...Staple jam in door G 1 Open door G 2 Pull out the staple cartridge holder Clearing jams 81 ...

Page 82: ...3 Open the staple guard and then remove the loose staples Note Do not insert the staples that came out of the cartridge 4 Close the staple guard Clearing jams 82 ...

Page 83: ...5 Insert the staple cartridge holder 6 Close door G Clearing jams 83 ...

Page 84: ...ngs page and then ﬁnding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the network connection is working Is the network connect...

Page 85: ...mation see Supported ﬂash drives and ﬁle types on page 29 Does the error message still appear Go to step 3 The problem is solved Step 3 Check if the front USB port is disabled For more information see Enabling the USB port on page 85 Does the error message still appear Contact customer support The problem is solved Enabling the USB port From the home screen touch Settings Network Ports USB Enable ...

Page 86: ... is installed in the appropriate connector in the controller board c Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Does the internal option operate correctly The p...

Page 87: ...eceptacle of the controller board Does the ISP operate correctly The problem is solved Contact customer support Parallel or serial interface card does not operate correctly Action Yes No Step 1 Print a menu settings page and then check if the parallel or serial interface card appears in the Installed Features list Is the parallel or serial interface card listed in the Installed Features list Go to...

Page 88: ...ntrol panel select Continue to stop the defragmentation and continue printing Format the ﬂash memory Note If the error message remains then the ﬂash memory may be defective and needs to be replaced Issues with supplies Replace cartridge printer region mismatch To correct this problem purchase a cartridge with the correct region that matches the printer region or purchase a worldwide cartridge The ...

Page 89: ...ranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer from the control panel press and hold X and simultaneously for 15 seconds If you do not want to accept these risks then remove the third party supply or part from your printer an...

Page 90: ...n Yes No Step 1 a From the home screen touch Settings Print Layout Collate b Set Collate to On c Print the document Are the pages collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Are the pages collated correctly The problem is solved Go to step 3 Step 3 a Reduce the numbe...

Page 91: ...ep 3 The problem is solved Step 3 a Remove paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Resend the print job Is the paper still curled Contact customer support T...

Page 92: ...f the printer 2 Unplug the power cord from the electrical outlet 3 Remove the indicated tray 4 Insert the tray 5 Connect the power cord to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 6 Turn on the printer If the erro...

Page 93: ...tep 2 a From the Paper menu on the control panel check if the printer is detecting the correct paper size b Resend the print job Do paper jams still occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package b Print the document Do paper jams still occur frequently Contact customer support The problem is solved Jammed pages are not reprinted Action Yes No a From t...

Page 94: ...a new ﬁle and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh users a Sav...

Page 95: ...he setting matches the paper loaded in the tray You can also change the setting on the printer control panel b Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 a Reduce the number of pages to print b Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a Remove held jobs b Print the document Is the printer printing slow ...

Page 96: ... document Is the printer printing slow Go to step 8 The problem is solved Step 8 a Add more printer memory b Print the document Is the printer printing slow Contact customer support The problem is solved Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if you have selected the correct printer b Resend the print job Is the...

Page 97: ...n turn it back on b Resend the print job Is the document printed The problem is solved Go to step 5 Step 5 a Remove and then reinstall the printer software Note The printer software is available at http support lexmark com b Resend the print job Is the document printed The problem is solved Contact customer support Print quality is poor Blank or white pages Note Before solving the problem print th...

Page 98: ...is solved Step 2 a Replace the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or imaging kit b Print a document Is the printer still printing blank or white pa...

Page 99: ...s on the printer control panel b Resend the print job Is the print still too dark Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Change the texture settings to match the paper you are printing on Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store...

Page 100: ...inting Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Do ghost images still appear on prints Go to step 3 The problem is solved Step 3 a From the Quality menu on the control panel select Color Adjust b Resend the print job Do ghost images still appear on prints Con...

Page 101: ...unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or imaging kit b Print the document Does gray background still appear on prints Contact customer support The problem is solved Horizontal dark lines ABCDE ABCDE ABCDE Note If horizontal dark ...

Page 102: ...l dark lines still appear on prints Go to step 4 The problem is solved Step 4 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of the imaging unit or...

Page 103: ...nt job Do horizontal white lines still appear on prints Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage To avoid damage do not touch the underside of...

Page 104: ... the correct paper size b Resend the print job Are the margins correct The problem is solved Go to step 3 Step 3 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Are the margins correct The...

Page 105: ...gged or uneven characters Contact customer support The problem is solved Light print Action Yes No Step 1 a From the Quality menu on the control panel select Color Adjust b Resend the print job Is the print still too light Go to step 2 The problem is solved Step 2 a Depending on your operating system increase the toner darkness from the Printing Preferences or Print dialog Note You can also change...

Page 106: ...on Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Resend the print job Is the print still too light Go to step 6 The problem is solved Step 6 Replace the imaging unit or imaging kit and then resend the print job Warning Potential Damage Do not expose the imaging unit or imagi...

Page 107: ...ottled Go to step 4 The problem is solved Step 4 a Replace the textured or rough paper loaded in the tray with plain paper b Print the document Is the print still mottled Go to step 5 The problem is solved Step 5 a Replace the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light can ca...

Page 108: ...kewed Go to step 2 The problem is solved Step 2 a Check if you are printing on a supported paper b Resend the print job Is the print still crooked or skewed Contact customer support The problem is solved Repeating defects Note Before solving the problem print the Maintenance Defect Ruler from the Troubleshooting section of the Settings menu Action Yes No Step 1 a Print the quality sample pages Fro...

Page 109: ...omer support or your service representative The problem is solved Step 3 a Using the Maintenance Defect Ruler measure the distance between the repeating defects on the affected color page b Replace the supply item that matches the measurement on the affected color page Transfer roller 78 50 mm 3 09 in Transfer module 47 10 mm 1 86 in 90 mm 3 54 in Fuser 96 60 mm 3 80 in 127 60 mm 5 02 in c Print t...

Page 110: ...he print job Is the printer still printing solid color or black images Contact customer support The problem is solved Text or images cut off Leading edge Trailing edge ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the paper guides in the tray to the correct position for the paper loaded b Resend the print job Is the page or image still clipped Go to step 2 The problem is solved Step 2 a Depending ...

Page 111: ...d the print job Is the page or image still clipped Contact customer support The problem is solved Toner easily rubs off Leading edge Trailing edge ABC DEF Action Yes No 1 Depending on your operating system specify the paper type texture and weight from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on t...

Page 112: ...g edge Trailing edge Action Yes No Step 1 a Depending on your operating system specify the paper type texture and weight from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Do vertical dark lines or streaks still appear on prints Go to step 2 The probl...

Page 113: ... 4 The problem is solved Step 4 Replace the imaging unit or imaging kit and then resend the print job Do vertical dark lines or streaks still appear on prints Contact customer support The problem is solved Vertical white lines Leading edge Trailing edge Action Yes No Step 1 a Depending on your operating system specify the paper type and weight from the Printing Preferences or Print dialog Notes Ma...

Page 114: ...to step 4 The problem is solved Step 4 Replace the imaging unit or imaging kit and then resend the print job Do vertical white lines still appear on prints Contact customer support The problem is solved The printer is not responding Action Yes No Step 1 Connect the power cord to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an...

Page 115: ...all the hardware options and then turn it back on For more information see the documentation that came with the option Is the printer responding The problem is solved Go to step 7 Step 7 Install the correct print driver Is the printer responding The problem is solved Go to step 8 Step 8 Turn off the printer wait for about 10 seconds and then turn it back on Is the printer responding The problem is...

Page 116: ...3 a Check if the trays are not linked b Print the document Is the document printed from the correct tray or on the correct paper The problem is solved Contact customer support Color quality problems Adjusting toner darkness 1 From the home screen touch Settings Print Quality 2 Adjust the toner darkness 3 Apply the changes Modifying the colors in printed output 1 From the home screen touch Settings...

Page 117: ...ht can be added in various amounts to produce a large range of colors observed in nature Computer screens scanners and digital cameras use this method to display colors What is CMYK color CMYK color is a method of describing colors by indicating the amount of cyan magenta yellow and black used to reproduce a particular color Cyan magenta yellow and black inks or toners can be printed in various am...

Page 118: ...h box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By examining Color Samples sets you can identify the box with color closest to the color being matched The color combination labeled on the box can then be used for modifying the color of the object in a software program For more information see the software program Help topics M...

Page 119: ... type and serial number Go to http support lexmark com to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1 800 539 6275 For other countries or regions go to http support lexmark com Troubleshooting 119 ...

Page 120: ...ptional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head scre...

Page 121: ...of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and ...

Page 122: ...3 Unpack the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary remove the printer hard disk Upgrading and migrating 122 ...

Page 123: ...5 Insert the bracket into the board until it clicks into place 6 Attach the ISP to the bracket Upgrading and migrating 123 ...

Page 124: ...cessary attach the hard disk to the ISP a Remove the hard disk bracket b Connect the hard disk to the ISP Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 124 ...

Page 125: ... the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove the controller board access cover Warning Pot...

Page 126: ...unded electrical outlet that is near the product and easily accessible Installing a printer hard disk CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have ...

Page 127: ...tatic electricity Touch a metal surface on the printer before touching any controller board components or connectors 3 Unpack the hard disk 4 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 127 ...

Page 128: ...If an internal solutions port ISP is installed then do the following a Remove the hard disk bracket b Attach the hard disk to the ISP Upgrading and migrating 128 ...

Page 129: ... outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com mul...

Page 130: ...To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 7 Turn on the printer If necessary manually add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 133 When installing more tha...

Page 131: ... Printer Staple ﬁnisher Installing the staple ﬁnisher 1 Turn off the printer 2 Open door A 3 Remove the paper bail 4 Remove the standard bin insert Upgrading and migrating 131 ...

Page 132: ...lose door A 9 Turn on the printer Software Installing the printer software 1 Obtain a copy of the software installer package From the software CD that came with your printer Go to http support lexmark com and then select your printer and operating system 2 Run the installer and then follow the instructions on the computer screen Upgrading and migrating 132 ...

Page 133: ...anges Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods...

Page 134: ...evel to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrating 134 ...

Page 135: ...to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly designated by the manu...

Page 136: ...unctions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries All other trademarks are ...

Page 137: ...ynlig laserstråling når patroner fjernes og spærreanordningen er slået fra Undgå at blive udsat for laserstrålen GEVAAR Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd Voorkom blootstelling aan de laser DANGER Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets Eviter toute exposition au rayon laser VAARA...

Page 138: ...o a wireless network using PIN method 36 using Push Button method 36 conservation settings Eco Mode 68 hibernate mode 68 sleep mode 68 conserving supplies 69 contacting customer support 119 contacts adding 19 deleting 20 editing 20 control panel using 12 Customer Support using 18 customer support contacting 119 customizing the display 17 D default headphones volume adjusting 35 default speaker vol...

Page 139: ...r 131 internal options 120 installing 125 memory card 120 internal options adding print driver 133 internal solutions port installing 121 troubleshooting 87 J jam clearing duplex unit 76 ﬁnisher bin 79 fuser 76 multipurpose feeder 74 standard bin 75 staple cartridge 81 trays 73 jams avoiding 71 locating jam areas 72 locations 72 K keyboard on the display using 22 L Lexmark Mobile Print using 27 li...

Page 140: ... and other held documents do not print 94 envelope seals when printing 90 incorrect margins on prints 103 jammed pages are not reprinted 93 job prints from the wrong tray 115 job prints on the wrong paper 115 paper curl 91 paper frequently jams 93 print jobs do not print 96 slow printing 95 tray linking does not work 91 unable to read ﬂash drive 85 printer fully conﬁgured 10 minimum clearances 9 m...

Page 141: ... up serial printing 37 shipping the printer 68 showing icons on the home screen 17 speaker default volume 35 spoken passwords enabling 21 staple cartridge replacing 64 staple cartridge holder replacing 65 staple cartridges ordering 40 staple ﬁnisher installing 131 staple jam in door G 81 staple jam clearing door G 81 statement of volatility 33 storing supplies 67 storing print jobs 30 supplies con...

Page 142: ...y 111 Unformatted ﬂash detected 88 Universal paper size setting 23 unlinking trays 26 updating ﬁrmware ﬂash ﬁle 134 USB port enabling 85 using genuine Lexmark parts 38 genuine Lexmark supplies 38 using Customer Support 18 using Display Customization 17 using Google Drive 19 using QR Code Generator 18 using the control panel 12 using the home screen 13 using the keyboard on the display 22 V verify ...

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Lexmark C6160, User Manual

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