15
Problem
Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop
using the air purifier and contact
Customer Support
(see
page 18).
Securely close the filter cover so that the safety switch is
activated (see page 8).
Plug the air purifier into a different outlet.
Air purifier may be malfunctioning. Contact
Customer
Support
(see page 18).
Air purifier makes an unusual
noise when the fan is on.
Make sure the filter is properly in place with plastic
packaging removed (see page 8).
Replace the filter (see page 13).
Air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact
Customer
Support
(see page 18).
Do not
try to repair the air
purifier.
Airflow is significantly
reduced.
Make sure the filter’s plastic packaging is removed.
Tap to increase the fan speed.
Leave at least 15 in / 38 cm of clearance on all sides of the
air purifier.
Replace the filter (see page 13).
Poor air purification quality.
Tap to increase the fan speed.
Make sure no objects are blocking the top or sides of the
air purifier for proper airflow.
Close doors and windows while running the air purifier.
Make sure the filter is removed from its plastic packaging
and properly in place (see page 8).
Make sure the room is smaller than ≤ 442 ft² / 41 m². The
air purifier may not be as effective in larger rooms.
Replace the filter (see page 13).
TROUBLESHOOTING
