If your problem is not listed,
please contact
Customer Support
(see page 24)
.
TROUBLESHOOTING (CONT.)
Problem
Possible Solution
Humidifier makes a loud or
unusual noise.
Make sure the water tank is properly in place (see
Getting Started
,
page 8).
Set mist level to a lower setting.
Empty the base chamber. Refill the water tank (not the base chamber)
and place the water tank properly onto the base.
The humidifier may be malfunctioning. Stop using the humidifier and
contact
Customer Support
(see page 24).
Water leaks from the humidifier.
Make sure the silicone sealing ring around the water outlet valve
is secure.
Avoid running the humidifier in a room with over 60% relative humidity.
Wipe any excess water off the top and bottom of the base.
Do not
shake the humidifier.
Make sure to place the humidifier on a flat, level surface.
Check the water tank for leaks. If there are leaks, contact
Customer
Support
(see page 24).
Condensation forms around
humidifier or windows.
Humidity may be too high. Turn down the mist level, turn off the
humidifier, or open a door or window to the room.
Mould grows inside the humidifier.
Clean the water tank and base chamber regularly
(see
Care & Maintenance
, page 15).
is red.
Fill the water tank.
Place the water tank properly on the base.
Clean the water filter (see page 15) or replace it with a new one. To
request a new water filter, contact
Customer Support
(see page 24).
Essential oil has little or no smell.
Add more essential oil. For best results, use pure essential oil.
Display shows an incorrect
humidity percentage.
The room may be larger than the humidifier’s effective range. Move
to a room smaller than 20–47 m² / 215–505 ft².
Moisture may have built up inside the humidity sensor. Turn off the
humidifier and allow the sensor to air dry. Make sure the nozzle is facing
away from the sensor so that mist does not settle on the sensor (see
diagram in
Getting To Know Your Smart Humidifier
, page 5).
Display shows Error Code “
E1
”.
The humidifier is malfunctioning. Contact
Customer Support
(see page 24).
EN
21
Summary of Contents for Classic 300S
Page 118: ...118 Notes ...
Page 119: ...119 Notes ...