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TROUBLESHOOTING
1. The device will not power on.
a. Try plugging the device in with the supplied wall charger or another 1-amp-rated
charger to ensure there is enough battery remaining.
b. Try performing a hard system reset by holding down the CENTER button for thirty
seconds, release and wait.
2. The device will not save or recall images.
a. Check if there a microSD card installed. Remember that it must be less than or equal
to 32GB in capacity.
b. Check if the microSD card is full. If card is full, delete images or insert a new
microsSD card.
c. Try accessing the microSD card on your PC or Mac through an adapter.
3. The thermal image appears blurry.
a. Check that the lens is clear and clean.
b. Check that the screen is clean.
4. The thermal image appears noisy.
a. Has your flashlight been on for a long time?
b. Have you suddenly cooled or heated the device quickly?
5. I cannot find the device on my computer when I plug it into my USB port.
a. Check your file system (Explorer in Windows, Finder in Mac OS) and check your
external memory devices as shown here:
LTO-Quest connected to a Windows PC
