Lenox MS, Owner'S Manual

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Massage stops in the middle of
the program Reset the main power switch located at the rear of the chair to OFF and back ON after about
5 second.
1- if the chair return to normal, No further action is required.
2- if the chair does not return to normal, stop using the chair and unplug it from the wall
outlet. Contact the vendor or J&A service for assistance.
The roller stop during the
massage
Sometimes when the speed is slow than a normal and there is too much pressure to the
rollers, it may stop moving temporarily.
This is not breakage. Just release pressure by lift body weight.
The roller moved up or down and
then stop.
Auto timer will cause the rollers to move up to the top of the chair and sometimes roller pass
secondary stopper and causes mis-alignmentation of the roller.
1- contact vendor or J&A service for assistance.
The right and left rollers are out
of alignment.
The rollers are designed to provide for alternating tapping function, So in the stopped
position it seems they are out of sync. This is part of the design, and there is nothing wrong
with product.
Tilting and sliding cannot be
perform
Check to be sure there are no objects between the seat back, where moving mechanism .
This unit has maxium weight capacity of 225 lbs.