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24

Chapter 4. Troubleshooting

Sound problems

No sound can be heard 
from the speaker even 
when the volume is 

turned up.

•

Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.

Battery pack problems

Your computer shuts 
down before the battery 
status indicator shows 
empty.

-or-

Your computer operates 
after the battery status 
indicator shows empty.

•

Discharge and recharge the battery pack.

The computer does not 
operate with a fully 
charged battery pack.

•

The surge protector in the battery pack might be active. Turn 
off the computer for one minute to reset the protector; then 
turn on the computer again.

A hard disk drive problem

The hard disk drive does 
not work.

•

Make sure that the hard disk drive is included in the 

Boot

 

menu in the BIOS setup utility correctly.

Recovery System problems

Failure to restore system 
partition to factory default.

•

The system partition (e.g. the partition size or the drive 
capacity of C) has been modified.

Summary of Contents for Y520

Page 1: ...Lenovo Y520 Y520 15IKBN User Guide Read the safety notices and important tips in the included manuals before using your computer ...

Page 2: ...nt If you are using other operating systems some operations may not apply to you The features described in this guide are common to most models Some features may not be available on your computer or your computer may include features that are not described in this user guide The illustrations in this manual may differ from the actual product Please refer to the actual product Regulatory Notice For ...

Page 3: ...rating system for the first time 11 Operating system interface 11 Putting the computer to sleep or shutting it down 13 Task and desktop management 15 Connecting to a wireless network 16 Get Started app 16 Chapter 3 Recovery system 17 Lenovo OneKey Recovery System 17 Reset this PC 18 Chapter 4 Troubleshooting 19 Frequently asked questions 19 Troubleshooting 22 Trademarks 26 ...

Page 4: ......

Page 5: ...indicate parts that are not visible externally Attention Do not open the display panel beyond 135 degrees When closing the display panel be careful not to leave pens or any other objects in between the display panel and the keyboard Otherwise the display panel may be damaged ...

Page 6: ...ides brilliant visual output Speakers Provide audio output Power button Press this button to turn on the computer Numeric keypad For details see Using the keyboard on page 3 Touchpad The touchpad functions as a conventional mouse Touchpad To move the pointer on the screen slide your fingertip over the pad in the direction in which you want the pointer to move Touchpad buttons The functions of the ...

Page 7: ...yboard has a separate numeric keypad To enable or disable the numeric keypad press the Num Lock key Function key combinations Through the use of the function keys you can change operational features instantly To use this function press and hold Fn then press one of the function keys ...

Page 8: ...F8 Enables disables the integrated camera Fn F9 Locks the screen Fn F10 Toggles the display between the computer and an external device Fn F11 Decreases the display brightness Fn F12 Increases the display brightness Fn B Activates the break function Fn P Activates the pause function Fn C Enables disables the scroll lock Fn S Activates the system request Fn Activates the Pgup key function Fn Activa...

Page 9: ...n solid white The computer is powered on Blinking The computer is in sleep mode Off The computer is powered off RJ 45 port Connects the computer to an Ethernet network Note For details see Connecting network cables on page 6 USB port Connects to USB devices Note For details see Connecting USB device on page 7 Combo audio jack Connects to headsets Notes The combo audio jack does not support convent...

Page 10: ...sert a network cable do the following 1 Hold one connector of the network cable to press the RJ 45 cover down gently 2 Insert the connector into the RJ 45 port 1 2 Software configuration Consult your Internet Service Provider ISP for details on how to configure your computer ...

Page 11: ...device after it has been connected and then installs the driver automatically However some devices may require you to install the driver before connecting Check the documentation provided by the device s manufacturer before connecting the device Before disconnecting a USB storage device make sure your computer has finished transferring data to that device Click the Safely Remove Hardware and Eject...

Page 12: ...reaches 80 charge the light will stop blinking However charging will continue until the battery is fully charged Blinking slowly amber Charging The battery has between 5 and 20 charge When the battery charge reaches 20 the blinking color will change to white Blinking quickly amber Charging Discharging The battery has less than 5 charge Type C port Connects to Type C devices Memory card slot Accept...

Page 13: ...ltiMediaCard MMC Notes Insert only one card in the slot at a time This card reader does not support SDIO devices e g SDIO Bluetooth etc Inserting a memory card Insert the memory card until it touches the bottom of the slot Removing a memory card Gently pull the memory card out of the memory card slot Note Before removing the memory card disable it by using the Windows safely remove hardware and ej...

Page 14: ...g to know your computer Bottom view Ventilation slots Dissipate internal heat Note Make sure that the ventilation slots are not blocked or else the computer may overheat Louvers Allow air to enter the computer for cooling ...

Page 15: ...sed The configuration process may include the procedures below Accepting the end user license agreement Configuring the Internet connection Registering the operating system Creating a user account Operating system interface Windows 10 comes with a powerful and useful start menu To open the start menu do one of the following Press the Windows key on the keyboard Select Start on the lower left corne...

Page 16: ...e following Open the start menu and then select Settings Personalize the start menu You can personalize the start menu with your favorite apps To personalize the start menu do the following 1 Open the start menu and find the apps list on the left 2 Right click the app you want to add to the start menu and then select Pin to Start Note You can also drag apps from the apps list to add them to the st...

Page 17: ...an quickly wake it to resume use bypassing the startup process To put the computer to sleep do one of the following Close the display lid Press the Power button Open the start menu and then select Power Sleep Note Wait until the power indicator light starts blinking indicating that the computer is in sleep mode before you move your computer Moving your computer while the hard disk is spinning can ...

Page 18: ...If you are not going to use your computer for a long time shut it down To shut down the computer do one of the following Open the start menu and then select Power Shut down Right click the Start button in the lower left corner and select Shut down or sign out Shut down ...

Page 19: ...gement Windows 10 supports the ability to create manage and switch between virtual desktops To create a new virtual desktop do one of the following Open the task view and then select New desktop Press the Windows key Ctrl D To switch between different desktops do one of the following Open the task view and select the desktop you want active Press the Windows key Ctrl to scroll through the desktops...

Page 20: ...lay them in the wireless network list To connect to a wireless network click the network name in the list and then click Connect Note Some networks require a network security key or passphrase for connection To connect to one of those networks ask the network administrator or the Internet service provider ISP for the security key or passphrase Get Started app Windows 10 also provides the Get Start...

Page 21: ...on on the local hard disk drive or an external storage device Remove the removable hard disk drive before starting the Lenovo OneKey Recovery System Otherwise data from the removable hard disk drive might be lost The back up process may take a while The back up process is only available when Windows can be started normally Restoring You can choose to restore the system partition to its original st...

Page 22: ... multiple locations within Windows Keep my files Fixes software problems by reinstalling the factory default configuration This preserves personal files and deletes apps and settings Remove everything Prepares the computer for recycling or transfer of ownership This reinstalls the factory default configuration and returns all user data and applications to the state of their original Out of Box Exp...

Page 23: ...ovides computers with preinstalled operating system for your convenience If you purchased such a computer you can use your computer out of the box and do not need to install a separate operating system What is Lenovo preinstalled software This is software developed by Lenovo or other software vendors installed and licensed at factory for your convenience The license for some preinstalled software ...

Page 24: ...enabled deleting the Recovery Partition may cause Windows to fail to start How can I determine whether the Windows running on my computer is Compact enabled Compact technology is normally enabled on copies of Windows 10 Update running on SSD or eMMC only computer models To check your computer 1 Right click the Start button in the lower left corner and select Disk Management 2 The Disk Management p...

Page 25: ...IOS setup utility What is the BIOS setup utility The BIOS setup utility is ROM based software It communicates basic computer information and provides options for setting boot devices security hardware mode and other preferences How can I start the BIOS setup utility To start the BIOS setup utility 1 Shut down the computer 2 Press the Novo button and then select BIOS Setup How can I change the boot...

Page 26: ...n saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from sleep mode Touch the touchpad Press any key on the keyboard Press the Power button BIOS password problems I forgot my password If you forget your user password ask the system administrator to clear your user password If you forget your hard disk drive password a Lenovo authorized serv...

Page 27: ... return from sleep mode stops responding or cannot be turned off reset the computer Unsaved data may be lost To reset the computer press and hold the Power button for four seconds or more If the computer is still not reset remove the AC power adapter Display panel problems The screen is blank Do the following If you are using the AC power adapter or the battery pack and the battery status indicato...

Page 28: ...or shows empty Discharge and recharge the battery pack The computer does not operate with a fully charged battery pack The surge protector in the battery pack might be active Turn off the computer for one minute to reset the protector then turn on the computer again A hard disk drive problem The hard disk drive does not work Make sure that the hard disk drive is included in the Boot menu in the BI...

Page 29: ...o that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled Make sure that the device is included in the Boot menu in the BIOS setup utility correctly While turned off press the Novo button to select the device you want the computer to start from The connected external device does not work Do not connect or disconnect any external de...

Page 30: ...demarks of Lenovo in the United States other countries or both Lenovo OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Other company products or service names may be trademarks or service marks of others ...

Page 31: ... Lenovo China 2016 en US Rev AA00 ...

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