Lenovo V3700 V2 XP, Product Manual, Page: 18 / 29

The warranty service definitions for the Lenovo Storage V3700 V2 and V3700 V2 XP systems are listed in
the following table.
Table 14. Warranty service definitions
Term Description
On-site
service A service technician arrives at the client’s location for equipment service.
24x7x2
hour A service technician is scheduled to arrive at the client’s location within two hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x4
hour A service technician is scheduled to arrive at the client’s location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4 hour A service technician is scheduled to arrive at the client’s location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the
client's local time zone, Monday - Friday, excluding Lenovo holidays. For example, if a customer
reports an incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
9x5 next
business
day A service technician is scheduled to arrive at the client’s location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time
require an extra business day for service dispatch. Next business day service is not guaranteed.
Committed
Repair Problems receive priority handling so that repairs are completed within the committed time of 6 or 24
hours. Lenovo provides service 24 hours/day, every day, including Lenovo holidays.
In general, the following types of Lenovo warranty service upgrades for the Lenovo Storage V3700 V2 and
V3700 V2 XP are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite response from next business day to two or four hours
Committed repair service
Up to five years of warranty extension for all service levels in one or two year increments
Committed Repair Service
Committed Repair Services enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and
are available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
Committed repair service levels are measured within the following coverage hours:
24x7x6: Service performed 24 hours per day, 7 days per week, within 6 hours
24x7x24: Service performed 24 hours per day, 7 days per week, within 24 hours
Hard Drive Retention
Lenovo’s Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo system. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Lenovo Storage V3700 V2 and V3700 V2 XP 18
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