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Chapter 4. Troubleshooting

27



BIOS setup utility

What is the BIOS setup utility?

The BIOS setup utility is a ROM-based software. It displays basic computer information and
provides options for setting boot devices, security, hardware mode, and other preferences.

How can I start the BIOS setup utility?

To start the BIOS setup utility:

1

Shut down the computer.

2

Press the Novo button and then select

BIOS Setup

.

How can I change the boot mode?

There are two boot modes:

UEFI

and

Legacy Support

. To change the boot mode, start the BIOS

setup utility and set boot mode to

UEFI

or

Legacy Support

on the boot menu.

When do I need to change the boot mode?

The default boot mode for your computer is

UEFI

mode. If you need to install a legacy operating

system, such as Windows, Linux or Dos, etc. (that is, any operating system before Windows 8)
on your computer, you must change the boot mode to

Legacy Support

. The legacy operating

system, such as Windows, Linux or Dos, etc. cannot be installed if you don't change the boot
mode.



Getting help

How can I contact the customer support center?

See “Chapter 3. Getting help and service” in the Lenovo

Safety and General Information Guide

.

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Summary of Contents for V310

Page 1: ...Lenovo V310 V310 14ISK V310 15ISK User Guide Read the safety notices and important tips in the included manuals before using your computer ...

Page 2: ...ystems some operations may not apply to you The features described in this guide are common to most models Some features may not be available on your computer or your computer may include features that are not described in this user guide The illustrations used in this manual are for Lenovo V310 15ISK unless otherwise stated The illustrations in this manual may diﬀer from the actual product Please...

Page 3: ...ng to a wireless network 21 Help and support 21 Operating system interface for the Windows 10 operating system 22 Task and desktop management for the Windows 10 operating system 24 Get Started app for the Windows 10 operating system 24 Chapter 3 Lenovo OneKey Recovery System 25 Chapter 4 Troubleshooting 26 Frequently asked questions 26 Troubleshooting 28 Appendix A CRU instructions 32 Replacing th...

Page 4: ......

Page 5: ...1 Chapter 1 Getting to know your computer Top view Lenovo V310 14ISK ...

Page 6: ...eas indicate parts that are not visible externally Attention Do not open the display panel beyond 180 degrees When closing the display panel be careful not to leave pens or any other objects in between the display panel and the keyboard Otherwise the display panel may be damaged ...

Page 7: ... LED backlight provides brilliant visual output Power button Press this button to turn on the computer Touchpad The touchpad functions as a conventional mouse Touchpad To move the pointer on the screen slide your fingertip over the pad in the direction in which you want the pointer to move Touchpad buttons The functions of the left right side correspond to that of the left right mouse button on a ...

Page 8: ...oard has a separate numeric keypad To enable or disable the numeric keypad press the Num Lock key Function key combinations Through the use of the function keys you can change operational features instantly To use this function press and hold Fn a then press one of the function keys b Lenovo V310 14ISK ...

Page 9: ...of each function key Fn B Activates the break function Fn P Activates the pause function Fn C Enables disables the scroll lock Fn S Activates the system request Fn Activates the Pgup key function Fn Activates the Pgdn key function Fn Activates the home key function Fn Activates the end key function ...

Page 10: ... Decreases the volume level Increases the volume level Enables disables the microphone Refreshes the desktop or the currently active window Enables disables the touchpad Enables disables Airplane mode Enables disables the integrated camera Locks the screen Toggles the display between the computer and an external display device Decreases the display brightness Increases the display brightness ...

Page 11: ...utility To disable the hotkey mode 1 Shut down the computer 2 Press the Novo button and then select BIOS Setup 3 In the BIOS setup utility open the Configuration menu and change the setting of HotKey Mode from Enabled to Disabled 4 Open the Exit menu and select Exit Saving Changes Note When hotkey mode is disabled press the Fn key and the appropriate hotkey to access the corresponding hotkey funct...

Page 12: ... On green Connect the AC power adapter to the computer Off Disconnect the AC power adapter from the computer c Ventilation slots Dissipate internal heat Note Make sure that the ventilation slots are not blocked or else the computer may overheat d VGA port Connects to external display devices e RJ 45 port Connects the computer to an Ethernet network f HDMI port Connects to devices with HDMI input s...

Page 13: ... lock utilizing the T Bar locking mechanism is not compatible with the Kensington mini security slot i Lenovo OneLink connector on select models When a supported OneLink Dock is connected to the Lenovo OneLink connector it can not only extend the computer capabilities but also provide AC power to the computer and charge the battery To use the Lenovo OneLink connector you need to remove the connect...

Page 14: ... Windows detects a new device after it has been connected and then installs the driver automatically However some devices may require you to install the driver before connecting Check the documentation provided by the device s manufacturer before connecting the device Before disconnecting a USB storage device make sure your computer has finished transferring data to that device Click the Safely Re...

Page 15: ...work cables Wired connections are a reliable and safe way to connect the computer to the Internet You can connect a network cable to your computer Software configuration Consult your Internet Service Provider ISP for details on how to configure your computer ...

Page 16: ...12 Chapter 1 Getting to know your computer Right side view Lenovo V310 14ISK Lenovo V310 15ISK ...

Page 17: ...r compatible lock Note Lock is not supplied When purchasing a lock choose one that utilizes the Cleat locking mechanism and verify its compatibility with the slot before purchase A lock utilizing the T Bar locking mechanism is not compatible with the Kensington mini security slot e Optical disk drive on select models Reads Burns optical discs Removable battery on select models Provides system powe...

Page 18: ...attery has more than 20 charge On solid amber Discharging The battery has between 5 and 20 charge Blinking slowly green Charging The battery has between 20 and 80 charge When the battery reaches 80 charge the light will stop blinking However charging will continue until the battery is fully charged Blinking slowly amber Charging The battery has less than 20 charge When the battery charge reaches 2...

Page 19: ...ltiMediaCard MMC Notes Insert only one card in the slot at a time This card reader does not support SDIO devices e g SDIO Bluetooth etc Inserting a memory card Insert the memory card until it touches the bottom of the slot Removing a memory card Gently pull the memory card out of the memory card slot Note Before removing the memory card disable it by using the Windows safely remove hardware and ej...

Page 20: ...16 Chapter 1 Getting to know your computer Bottom view Lenovo V310 14ISK ...

Page 21: ...Chapter 1 Getting to know your computer 17 Lenovo V310 15ISK ...

Page 22: ...uter a Optical disk drive removable battery latch on select models The spring loaded latch keeps the optical disk drive removable battery secured in place b Speakers Provide audio output c Louvers Allow air to enter the computer for cooling ...

Page 23: ...ing the operating system Creating a user account Power saving modes When you have finished working with your computer you can set it to shut down sleep or hibernate Shutting down the computer If you are not going to use your computer for a long time shut it down To shut down the computer do one of the following Windows 7 Click Start Shut down Windows 10 Open the start menu and then select Power Sh...

Page 24: ... Close the display lid Press the Power button Do the proper operations in the operating system Windows 7 Click Start Sleep Windows 10 Open the start menu and then select Power Sleep Note Wait until the power indicator light starts blinking indicating that the computer is in sleep mode before you move your computer Moving your computer while the hard disk is spinning can damage the hard disk causin...

Page 25: ...s networks will be displayed 3 Click a network name in the list and then click Connect Note Some networks require a network security key or passphrase for connection To connect to one of those networks ask the network administrator or the Internet service provider ISP for the security key or passphrase Help and support If you have a problem with the operating system see the Windows Help and Suppor...

Page 26: ...dows 10 comes with a powerful and useful start menu To open the start menu do one of the following Press the Windows key on the keyboard Select Start on the lower left corner of the desktop a Get Started app b Settings button c Power button d All apps button e Start button f Search box g Task view button ...

Page 27: ...e start menu and then select Settings Personalize the start menu You can personalize the start menu with your favorite apps To personalize the start menu do the following 1 Open the start menu and then select All apps to display the apps list 2 Right click the app you want to add to the start menu and then select Pin to Start Note You can also drag apps from the Most used or All apps columns to ad...

Page 28: ...llowing Open the task view and then select New desktop Press the Windows key Ctrl D To switch between different desktops do one of the following Open the task view and select the desktop you want active Press the Windows key Ctrl to scroll through the desktops you ve created Get Started app for the Windows 10 operating system Windows 10 also provides the Get Started app to explain the new features...

Page 29: ...e local hard disk drive or an external storage device Remove the removable hard disk drive before starting the Lenovo OneKey Recovery System Otherwise data from the removable hard disk drive might be lost The back up process may take a while The back up process is only available when Windows can be started normally Restoring You can choose to restore the system partition to its original status or ...

Page 30: ...on program on the D partition of your hard disk If you cannot find the installation program there you can also download it from the Lenovo consumer support website Where can I find drivers for the various hardware devices of my computer If your computer is preinstalled with a Windows operating system Lenovo provides drivers for all the hardware devices that you need on the D partition of your hard...

Page 31: ...cy Support To change the boot mode start the BIOS setup utility and set boot mode to UEFI or Legacy Support on the boot menu When do I need to change the boot mode The default boot mode for your computer is UEFI mode If you need to install a legacy operating system such as Windows Linux or Dos etc that is any operating system before Windows 8 on your computer you must change the boot mode to Legac...

Page 32: ...is on Your screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from sleep mode Touch the touchpad Press any key on the keyboard Press the Power button BIOS password problems I forgot my password If you forget your user password ask the system administrator to clear your user password If you forget your hard disk drive password a Lenovo...

Page 33: ...t return from sleep mode stops responding or cannot be turned off reset the computer Unsaved data may be lost To reset the computer press and hold the Power button for four seconds or more If the computer is still not reset remove the AC power adapter Display panel problems The screen is blank Do the following If you are using the AC power adapter or the battery pack and the battery status indicat...

Page 34: ...or a fully charged battery pack is short Discharge and recharge the battery pack A hard disk drive problem The hard disk drive does not work Make sure that the hard disk drive is included in the Boot menu in the BIOS setup utility correctly OneKey Recovery System problems Backup cannot be made Make sure that you are currently using a Windows operating system There may not be enough space to store ...

Page 35: ...o that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled Make sure that the device is included in the Boot menu in the BIOS setup utility correctly While turned off press the Novo button to select the device you want the computer to start from The connected external device does not work Do not connect or disconnect any external de...

Page 36: ...arranty service type for your country or region Notes The illustrations in this manual might differ from the actual product Please refer to the actual product The CRU service is only applicable to certain countries Replacing the removable module on select models Note For example purposes this section describes the replacement of the optical disk drive module Supplied with an optical disk drive and...

Page 37: ...Appendix A CRU instructions 33 5 Remove the screw c then remove the latch catch in the direction shown by arrow d 6 Carefully remove the removable module bezel in the direction shown by arrow e ...

Page 38: ...ng 1 Turn off the computer Disconnect the AC power adapter and all cables from the computer 2 Close the computer display and then turn the computer over 3 Remove the screw shown in the illustration a 4 Gently pull the removable module out b 5 Remove the screw c then remove the removable module bracket in the direction shown by arrow d ...

Page 39: ...ng table provides a list of CRUs Customer Replaceable Units for your computer and informs you of where to find replacement instructions Self service CRUs Safety Warranty and Setup Guide User Guide AC power adapter O Power cord for AC power adapter O Optical disk drive on select models O Removable battery on select models O ...

Page 40: ...demarks of Lenovo in the United States other countries or both Lenovo OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Other company products or service names may be trademarks or service marks of others ...

Page 41: ... Lenovo China 2016 en US Rev AA00 ...

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