Lenovo ThinkSystem SR635, Maintenance Manual

Page: 236 / 246

Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier)
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to
https://support.lenovo.com/servicerequest
to
submit an Electronic Service Request. Submitting an Electronic Service Request will start the process of
determining a solution to your problem by making the pertinent information available to the service
technicians. The Lenovo service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Collecting service data
To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need
collect service data that can be used for further analysis. Service data includes information such as event
logs and hardware inventory.
Service data can be collected through the following tools:
•
Lenovo XClarity Provisioning Manager Lite V2
Use the Collect Service Data function of Lenovo XClarity Provisioning Manager Lite V2 to collect system
service data. You can collect existing system log data or run a new diagnostic to collect new data.
•
BMC
You can use the BMC Web user interface or the CLI to collect service data for the server. The file can be
saved and sent to Lenovo Support.
– For more information about using the web interface to collect service data, see
https://
thinksystem.lenovofiles.com/help/topic/7Y98/bmc_user_guide.pdf
.
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/
serviceprovider and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist for your region support details.
226
ThinkSystem SR635 Maintenance Manual