Technical Account Management (TAM)
A Lenovo Technical Account Manager helps customers optimize operations of their data centers based
on a deep understanding of customer's business. Customers gain direct access to a Lenovo TAM, who
serves as their single point of contact to expedite service requests, provide status updates, and furnish
reports to track incidents over time. Also, a TAM helps proactively make service recommendations and
manage service relationship with Lenovo to make certain that customer's needs are met.
Enterprise Server Software Support
Lenovo Enterprise Server Software Support is an additional support service that provides customers
with software support on Microsoft, Red Hat, SUSE, and VMWare applications and systems. Around
the clock availability for critical problems plus unlimited calls and incidents helps customers address
challenges fast, without incremental costs. Support staff can answer troubleshooting and diagnostic
questions, address product compatibility and interoperability issues, isolate causes of problems, report
defects to software vendors, and more.
YourDrive YourData
Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures that customer's
data is always under their control, regardless of the number of drives that are installed in their Lenovo
server. In the unlikely event of a drive failure, customers retain possession of their drive while Lenovo
replaces the failed drive part. Customer's data stays safely on customer premises, in their hands. The
YourDrive YourData service can be purchased in convenient bundles with Foundation, Essential, or
Advanced Service upgrades and extensions.
Health Check
Having a trusted partner who can perform regular and detailed health checks is central to maintaining
efficiency and ensuring that customer systems and business are always running at their best. Health
Check supports Lenovo-branded server, storage, and networking devices, as well as select Lenovo-
supported products from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.
Some countries might have different warranty terms and conditions than the standard warranty. This is due to
local business practices or laws in the specific country. Local service teams can assist in explaining country-
specific terms when needed. Examples of country-specific warranty terms are second or longer business day
parts delivery or parts-only base warranty.
If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a
service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited
to labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are
determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.
If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts
that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-
only service does not include a service technician being dispatched onsite. Parts must be changed at
customer’s own cost and labor and defective parts must be returned following the instructions supplied with
the spares parts.
Lenovo support services are country-specific. Not all support services are available in every country. For
information about Lenovo support services that are available in a specific country or area, refer to the following
resources:
Service part numbers in Data Center Solution Configurator (DCSC):
http://dcsc.lenovo.com/#/services
Lenovo Services Availability Locator
For service definitions, country-specific details, and service limitations, refer to the following documents:
Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628
Services
Lenovo ThinkSystem SR250 Server
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