Lenovo ThinkServer TS430 0387, User Manual

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Symptom Action
5. Replace the non-hot-swap hard disk drive.
A newly installed hot-swap hard disk drive is not
recognized. 1. Make sure that the drive is installed into the correct
drive bay.
2. Restart the server.
3. Remove the drive from the bay, wait 45 seconds,
and reinsert the drive into the bay, making sure that
the drive connects to the hot-swap hard-disk-drive
backplane.
4. If you have any diagnostic programs, run the
diagnostic programs to test the hard disk drive.
5. Make sure that the hot-swap hard-disk-drive
backplane is correctly seated. When it is correctly
seated, the drive assemblies correctly connect to the
backplane without bowing or causing movement of
the backplane.
6. Make sure that the cable connection is correct. See
“Connecting the cables” on page 39.
7. Reconnect the backplane power cable and repeat
step 1 through step 4.
8. Reconnect the backplane signal cable and repeat
step 1 through step 4.
9. If you suspect a problem with the backplane signal
cable or the backplane:
a. Replace the affected backplane signal cable.
b. Replace the affected backplane.
Multiple hard disk drives fail. 1. If you have any diagnostic programs, run the
diagnostic programs to test the hard disk drives.
2. Make sure that the cable connection is correct. See
“Connecting the cables” on page 39.
3. Reconnect the power cable.
4. Reconnect the signal cable.
5. Replace the affected signal cable.
6. For hot-swap hard disk drives, if you suspect a
problem with the backplane, replace the affected
backplane.
Memory module problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page
175 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and
service” on page 183.
Notes:
1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6
“Installing, removing, or replacing hardware” on page 85.
2. If an action step is preceded by “(Trained service technician only),” this action step is reserved for a
trained service technician and must be performed only by a trained service technician.
Chapter 7
.
Troubleshooting and diagnostics
179