Step 7.
Check for troubleshooting procedures and TECH tips.
Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
To search for troubleshooting procedures and RETAIN tips, go to http://www.lenovo.com/support.
Step 8.
Use the troubleshooting tables.
See “Troubleshooting by symptom” on page 49 to find a solution to a problem that has identifiable
symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. To open an online
service request, go to http://www.lenovo.com/support. Be prepared to provide information about
any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and
software configurations are valid, and no diagnostics LEDs or log entries indicate a hardware component
failure, contact Lenovo or an approved warranty service provider for assistance.
To open an online service request, go to http://www.lenovo.com/support. Be prepared to provide information
about any error codes and collected data and the problem determination procedures that you have used.
Service bulletins
Lenovo continually updates the support website with the latest tips and techniques that you can use to solve
problem that you might have with the Lenovo ThinkServer sd350 Server server.
To find service bulletins that are available for the Lenovo ThinkServer sd350 Server server, go to
http://www.lenovo.com/support and search for
5493 and 5495
, and
retain
.
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.
About checkout procedure
Before you perform checkout procedure for diagnosing hardware problems, review the following information.
• Read the safety information that begins on page “Safety” on page v.
• Lenovo ThinkServer Diagnostics (LTD) provides the primary methods of testing the major components of
the server, such as memory and hard disk drives. If you are not sure whether a problem is caused by
the hardware or by the software, you can use the diagnostic programs to confirm that the hardware is
working correctly.
• If the server is halted and no error message is displayed, see “Troubleshooting by symptom” on page 49
and “Solving undetermined problems” on page 60.
• For information about power-supply problems, see “Solving power problems” on page 59 and “Power
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