Lenovo THINKPAD X100E Service And Troubleshooting Manual Download | Manualshive

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Country or Region

Telephone Number

Sri Lanka

+9411 2493547
+9411 2493548
(English)

Sweden

077-117-1040 (Warranty service and support)
(Swedish)

Switzerland

0800-55-54-54 (Warranty service and support)
(German, French, and Italian)

Taiwan

886-2-8723-9799
or
0800-000-700
(Mandarin)

Thailand

1-800-060-066 (Local number only)
66 2273 4088
+603 8315 6857 (DID)
(Thai and English)

Trinidad
and Tobago

1-800-645-3330 (English)

Turkey

00800-4463-2041 (Turkish)

United Kingdom

08705-500-900 (Standard warranty support)
(English)

United States

1-800-426-7378 (English)

Uruguay

000-411-005-6649 (Spanish)

Venezuela

0-800-100-2011 (Spanish)

Vietnam

For Northern Area and Hanoi City:

844 3 946 2000 or 844 3 942 6457

For Southern Area and Ho Chi Minh City:

848 3 829 5160 or 844 3 942 6457

(Vietnamese and English)

Chapter 3. Getting help and service

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Summary of Contents for THINKPAD X100E

Page 1: ...ThinkPad X100e Service and Troubleshooting Guide ...

Page 2: ...en click User s guides and manuals First Edition October 2009 Copyright Lenovo 2009 LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data co...

Page 3: ...mer Support Center 5 Getting help around the world 7 Worldwide telephone list 7 Appendix A Warranty information 13 Types of warranty service 14 Suplemento de Garantía para México 15 Appendix B Customer Replaceable Units CRUs 17 Appendix C Notices 19 Notices 19 Export classification notice 20 Electronic emissions notices 20 Federal Communications Commission FCC Declaration of Conformity 20 Industry...

Page 4: ...iv ThinkPad X100e Service and Troubleshooting Guide ...

Page 5: ...carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a ...

Page 6: ...or further guidance v Power cords plugs power adapters extension cords surge protectors or power supplies that are cracked broken or damaged v Signs of overheating smoke sparks or fire v Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery v A cracking hissing or popping sound or strong odor that comes from the product v Sig...

Page 7: ...ot expose the battery to water or other liquids Only recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If your battery is damaged or if you notice any discharge from your battery or the buildup of foreign material...

Page 8: ...id possible injury v Replace only with a battery of the type recommended by Lenovo v Keep the battery pack away from fire v Do not expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children v Do not drop the battery pack Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ord...

Page 9: ...sed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing CR manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special...

Page 10: ...ed otherwise in the installation and configuration procedures v Do not use your computer until you have closed the cover Never use the computer when the cover is open DANGER v Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Atta...

Page 11: ...ve the pointer to Control Panel to System and Security to Lenovo s System Health and Diagnostics and then to Lenovo ThinkVantage Toolbox For Windows XP 1 Click Start 2 Move the pointer to All Programs to Lenovo Services and then to Lenovo System Toolbox If the Lenovo ThinkVantage Toolbox Lenovo System Toolbox is not installed on your computer go to http www lenovo com think support click Downloads...

Page 12: ...2 ThinkPad X100e Service and Troubleshooting Guide ...

Page 13: ... Toolbox test components of your computer To start this program do as follows For Windows 7 1 Click Start 2 Move the pointer to Control Panel to System and Security to Lenovo s System Health and Diagnostics and then to Lenovo ThinkVantage Toolbox For Windows XP 1 Click Start 2 Move the pointer to All Programs to Lenovo Services and then to Lenovo System Toolbox For more information about this prog...

Page 14: ...he operating system To run PC Doctor do as follows 1 Turn off the computer and then turn it on again 2 When the ThinkPad logo comes up immediately press Enter The Rescue and Recovery workspace opens 3 Click Launch advanced Rescue and Recovery 4 Click Diagnose hardware For more information about PC Doctor see the Help for the program 4 ThinkPad X100e Service and Troubleshooting Guide ...

Page 15: ...ion please contact the Customer Support Center at the phone number s listed in Worldwide telephone list on page 7 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad Notebooks and support The address for the Personal Computing home page is http www lenovo com think You can find support information for your ThinkPad Noteb...

Page 16: ... com think support and click Warranty then follow the instructions on the screen For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty information in the Safety and Warranty Guide If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer pro...

Page 17: ... country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com think support click Warranty and follow...

Page 18: ...otline 2516 3939 Hong Kong ThinkPad Service Center 2825 6580 Hong Kong Multimedia Home PC 800 938 228 Hong Kong Cantonese English and Mandarin China Macau S A R ThinkPad Technical enquiry hotline 0800 839 Macau ThinkPad Service Center 2871 5399 Macau Multimedia Home PC 0800 336 Macau Cantonese English and Mandarin Colombia 1 800 912 3021 Spanish Costa Rica 0 800 011 1029 Spanish Croatia 0800 0426 ...

Page 19: ...Indonesia 021 5238 823 001 803 606 282 Local number only 603 8315 6859 DID English and Bahasa Indonesian Ireland 01 881 1444 Warranty service and support English Israel Givat Shmuel Service Center 972 3 531 3900 Hebrew and English Italy 39 800 820094 Warranty service and support Italian Japan ThinkPad Products Toll Free 0120 20 5550 International 81 46 266 4716 Japanese and English The above numbe...

Page 20: ...arranty service and support Norwegian Panama 206 6047 001 866 434 2080 Lenovo Customer Support Center toll free Spanish Peru 0 800 50 866 Spanish Philippines 1800 1601 0033 Local number only 603 8315 6858 DID English and Filipino Poland 48 22 760 73 00 Polski Portugal 351 21 892 7046 Portuguese Romania 4 021 224 4015 Russia Moscow 7 495 258 6300 Toll free 8 800 200 6300 Russian Singapore 800 6011 ...

Page 21: ...r only 66 2273 4088 603 8315 6857 DID Thai and English Trinidad and Tobago 1 800 645 3330 English Turkey 00800 4463 2041 Turkish United Kingdom 08705 500 900 Standard warranty support English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For Northern Area and Hanoi City 844 3 946 2000 or 844 3 942 6457 For Southern Area and Ho Chi Mi...

Page 22: ...12 ThinkPad X100e Service and Troubleshooting Guide ...

Page 23: ...nd conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty Information in the Safety and Warranty Guide Machine Type Country or Region of Purchase Warranty period Types of Warranty Service 2876 3507 3508 Australia and New Zealand Parts and Labor 1 year 3 1 Battery pack 1 year 1 Other Parts and Labor 1 year 4 1 Battery pack 1 year 1 Copyright Le...

Page 24: ...t of the replacement 2 On site Service Under On Site Service your Service Provider will either repair or exchange the product at your location You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product For some products certain repairs may require your Service Provider to send the product to a designated service center 3 Courier or Depot Service Under Courie...

Page 25: ...productos distribuidos y comercializados dentro del Territorio de los Estados Unidos Mexicanos En caso de conflicto se aplicarán los términos de este Suplemento Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta 30 días por defectos de instalación desde la fecha de compra Lenovo no es responsable de la información incluida en dichos programas de software ...

Page 26: ...a two plants ISH2 Building No 3 Guanglan Road and Shuncang Building No 6 Guanglan Road Futian Free Trade Zone Shenzhen P R China 518038 Wistron Infocomm Kunshan Co Ltd No 168 First Avenue Kunshan Export Processing Zone Kunshan Jiangsu China Tel 86 512 57367888 Quanta Shanghai Manufacture City China Shanghai No 68 Sanzhuang Rd Songjiang Export Processing Zone Shanghai China Marketed by Lenovo Mexic...

Page 27: ...rd the battery and the hard drive In some products such components as memory wireless cards notebook keyboards and palm rests with fingerprint reader and touchpad may also be CRUs v Optional service CRUs these CRUs are isolated parts within the computer that are concealed by an access panel which is typically secured by more than two screws Once the access panel is removed the CRU is visible Both ...

Page 28: ... your machine type see Chapter 3 Warranty Information in the Safety and Warranty Guide The following table provides a list of CRUs for your computer and tells where to find the replacement instructions Setup Instructions Access Help Online Hardware Maintenance Manual Self service CRUs AC adapter X Power cord for AC adapter X TrackPoint cap X Battery X X X Storage device HDD X X Memory X X Optional...

Page 29: ...of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could ...

Page 30: ...s product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emissions notices The following information refers to ThinkPad X100e and Mini 10 machine type 2876 3506 3507 and 3508 Federal Communications Commission FCC...

Page 31: ... 5900 Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of ...

Page 32: ...n von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Geräten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG frü...

Page 33: ...t the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for t...

Page 34: ...cient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time Windows XP Windows 7 v Power scheme Energy Star at AC mode Turn off monitor After 10 minutes Turn off hard disks After 15 minutes System standby After 25 minutes Syste...

Page 35: ...rformance and Maintenance System 3 Click the Hardware tab and click Device Manager 4 In the Device Manager window expand Network adapters 5 Right click your network adapter device and click Properties 6 Click the Power Management tab 7 Clear the Allow this device to bring the computer out of standby check box 8 Click OK Notice for Safety and Warranty information The latest Safety and Warranty Guid...

Page 36: ...26 ThinkPad X100e Service and Troubleshooting Guide ...

Page 37: ... on LAN is a registered trademark of International Business Machines Corporation in the United States other countries or both Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States other countries or both Other company product or service names may be trademarks or service marks of others Copyright Lenovo 2009 27 ...

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