Lenovo ThinkPad X1 Carbon 20HQ, Hardware Maintenance Manual

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Chapter 4. Related service information
This chapter presents following information:
•
“Restoring the factory contents with the Recovery Disc Set for the Windows 7 operating system” on
page 29
• “Recovery information for the Windows 7 operating system” on page 30
• “Recovery information for the Windows 10 operating system” on page 32
• “Passwords” on page 33
• “Power management” on page 35
• “Symptom-to-FRU index” on page 37
Service Web site: When the latest maintenance diskette and the system program service diskette become
available, they will be posted on http://www.lenovo.com/support
Recovery information
This section provides information about recovery solutions. There are various methods to choose from when
considering how to recover in the event of a software- or hardware-related problem. Recovery methods vary
depending on the type of operating system that is installed. Ensure that you follow the correct recovery
procedures.
Restoring the factory contents with the Recovery Disc Set for the
Windows 7 operating system
When the main storage drive is replaced because of a failure, no product recovery program is on the new
drive. In this case, the customer must use the Recovery Disc Set to recover the computer. Order the
Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the
factory default settings by using the Recovery Disc Set after the new drive is installed. For information about
which discs to order, go to:
http://www.lenovo.com/serviceparts-lookup.
Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. To restore
the factory contents by using the product Recovery Disc Set, do the following:
Notes:
• During the recovery process, all data on the drive will be deleted. If possible, copy any important data
or personal files that you want to keep onto removable media or a network drive before you start the
recovery process.
• The recovery process takes one to two hours to complete. The length of time depends on the method you
use. If you use product Recovery Disc Set, the recovery process takes about two hours.
1. Connect an external CD/DVD drive.
2. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:
a. Open the ThinkPad Setup program and select Startup ➙ Boot .
b. Select the CD/DVD drive as the 1st Boot Device .
3. Insert the bootable recovery disc into the CD/DVD drive.
4. Start the computer from the external CD/DVD drive.
5. When promoted, select your language and click Next .
6. Read the license and accept the terms and conditions. Then follow the instructions on the screen.
7. If the Recovery Disc Set contains a Supplemental Recovery Disc , insert it when prompted and click Yes .
© Copyright Lenovo 2017 29