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Lenovo ThinkPad E480, User Manual

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Lenovo ThinkPad E480 User Manual Download Page 90

Software problem

Problem

: A program does not run properly.

Solution

: Ensure that the problem is not being caused by the program.

Check that your computer has the minimum required memory to run the program. See the manuals supplied 
with the program.

Check the following: 

•  The program is designed to operate with your operating system.

•  Other programs run properly on your computer.

•  The necessary device drivers are installed.

•  The program works when it is run on some other computer.

If an error message is displayed while you are using the program, see the manuals or help system supplied 
with the program.

If the program still does not run properly, contact your place of purchase or a service representative for help.

USB problem

Problem

: A device connected to the USB connector does not work.

Solution

: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window. 

Ensure that the USB device setup is correct, and that the assignment of computer resource and the 
installation of the device driver are correct. To open the Device Manager window, go to Control Panel and 
ensure that you view Control Panel by Category, and click 

Hardware and Sound 

➙ 

Device Manager

. If you 

are prompted for an administrator password or confirmation, type the password or provide confirmation.

Refer to “Diagnosing problems with Lenovo Companion” on page 57 and run a diagnostic test of the USB 
connector.

72

E480, E485, and R480 User Guide

Summary of Contents for ThinkPad E480

Page 1: ...E480 E485 and R480 User Guide ...

Page 2: ...mprovement on the documentation of your computer including this User Guide To get all the latest documents go to http www lenovo com support First Edition November 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract ...

Page 3: ...etting help about the Windows operating system 14 Using the special keys 14 Using the ThinkPad pointing device 16 ThinkPad pointing device overview 16 Using the TrackPoint pointing device 17 Using the trackpad 18 Using the trackpad touch gestures 19 Customizing the ThinkPad pointing device 19 Replacing the cap on the pointing stick 20 Power management 20 Using the ac power adapter 20 Using the bat...

Page 4: ... Replacing the hard disk drive 86 Replacing the M 2 solid state drive 89 Replacing the I O card 92 Replacing the speaker assembly 95 Chapter 10 Getting support 97 Before you contact Lenovo 97 Getting help and service 97 Lenovo Support Web site 98 Calling Lenovo 98 Purchasing additional services 99 Appendix A Regulatory information 101 Certification related information 101 Wireless related informat...

Page 5: ...d States and Canada 110 Recycling information for China 110 Appendix C Restriction of Hazardous Substances RoHS Directive 111 Appendix D ENERGY STAR model information 115 Appendix E Notices 117 Appendix F Trademarks 119 Copyright Lenovo 2017 iii ...

Page 6: ...iv E480 E485 and R480 User Guide ...

Page 7: ...his information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the b...

Page 8: ... Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfere with the operation of your computer P...

Page 9: ...vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and ...

Page 10: ... Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is app...

Page 11: ...tor terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical conta...

Page 12: ... the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do...

Page 13: ...r expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that...

Page 14: ...d repair facilities or technicians recycle Lenovo batteries according to local laws and regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate x...

Page 15: ...ate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is ...

Page 16: ... all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power ...

Page 17: ...earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characte...

Page 18: ...lass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel xvi E480 E485 and R480 User Guide ...

Page 19: ...s 5 Trackpad 6 TrackPoint buttons 7 TrackPoint pointing stick 1 Microphones The microphones capture sound and voice when used with a program capable of handling audio 2 Camera The camera enables you to take pictures or hold a video conference For more information see Using the camera on page 25 3 Power button You can press the power button to turn on the computer or put the computer into sleep mod...

Page 20: ...ce 5 Trackpad 6 TrackPoint buttons 7 TrackPoint pointing stick Your computer is equipped with the Lenovo unique ThinkPad pointing device For more information see ThinkPad pointing device overview on page 16 Left side view 1 USB C connector 2 HDMI connector 3 Always On USB 3 1 connector Gen 1 4 USB 3 1 connector Gen 1 5 Audio connector 1 USB C connector The USB C connector on your computer supports...

Page 21: ...een to make your preferred setting 4 USB 3 1 connector Gen 1 You can use the USB 3 1 connector Gen 1 to connect USB compatible devices such as a USB keyboard USB mouse USB storage device or USB printer Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might get damaged 5 Audio connector You can connect headphones or a headset ...

Page 22: ...ndicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Note If the computer is connected to a docking station use the Ethernet connector on the docking station instead of the one on the computer 4 Security lock slot To protect your computer from theft lock your computer to a desk table or other fixture through a security cable lock designed to ...

Page 23: ...the microprocessor 2 Speakers Your computer is equipped with a pair of stereo speakers Status indicators This topic provides information about locating and identifying the various status indicators on your computer Note Depending on the model your computer might look different from the following illustrations Chapter 1 Product overview 5 ...

Page 24: ...r is initially connected to power On The computer is on in normal mode Off The computer is off or in hibernation mode Blinks fast The computer is entering sleep or hibernation mode Blinks slowly The computer is in sleep mode 8 ac power status indicator This indicator shows the ac power and battery power status of the computer White connected to ac power battery power 90 100 Amber connected to ac p...

Page 25: ...Note Depending on the model your computer might look different from the following illustration For a factory preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a factory preinstalled wireless module by yourself For replacement you must contact Lenovo service first Lenovo is not r...

Page 26: ...ult aspx There are no external visual indicators of the Product ID or Windows version for which the computer is licensed Instead the Product ID is recorded in the computer firmware Whenever a Windows 10 product is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activation In some cases an earlier Windows version might be preinstalled ...

Page 27: ... USB 2 0 connector USB C connector Security features Fingerprint reader available on some models Password Security lock slot Trusted Platform Module TPM available on some models Wireless features Bluetooth Wireless LAN Others Camera Microphones Computer specifications Size Width 329 3 mm 12 96 inches Depth 242 8 mm 9 56 inches Thickness 20 2 mm to 21 9 mm 0 80 inches to 0 86 inches Maximum heat ou...

Page 28: ... damage the monitor and data on the internal storage drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo pro...

Page 29: ...es should be easy to access and understand With Lenovo Companion they are Use Lenovo Companion to do the following Optimize your computer performance monitor your computer health and manage updates Access your user guide check warranty status and view accessories customized for your computer Read how to articles explore Lenovo forums and stay up to date on technology news with articles and blogs f...

Page 30: ...12 E480 E485 and R480 User Guide ...

Page 31: ...g and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How do I access Control Panel Click the Start button to open the Start menu and then click Windows System Control Panel How to turn off my computer Open the...

Page 32: ...ing topics and keep them with your computer in case you are unable to access this electronic user guide when necessary Installing the Windows 10 operating system on page 43 Computer stops responding on page 58 Power problems on page 69 Getting help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system ...

Page 33: ... speaker volume Increase the speaker volume Mute or unmute the microphones Darken the computer display Brighten the computer display Manage external displays Enable or disable the built in wireless features Open the Settings window Enable or disable the built in Bluetooth features Open a keyboard setting page Invoke the function defined by yourself To define or change the action for the F12 key do...

Page 34: ...ternal keyboard Fn Right arrow key This key combination has the same function as the End key on a conventional external keyboard Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scro...

Page 35: ...thumb to press the left click button or right click button Point Use the pointing stick 1 to move the pointer on the screen To use the pointing stick apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to t...

Page 36: ...t click action Right click Press the right click zone 2 to display a shortcut menu You also can tap anywhere on the surface of the trackpad with two fingers to perform the right click action Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Ensure that you position your two fingers sl...

Page 37: ... menu Two finger scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Two finger zoom out Put two fingers on the trackpad and move them closer together to zoom out Two finger zoom in Put two fingers on the trackpad and move them farther apart to zoom in Swipe three fingers up Put three f...

Page 38: ...power the battery charges automatically Your computer comes with a USB C type ac power adapter and a power cord ac power adapter Converts ac power for notebook computer use Power cord Connects the ac outlet and the ac power adapter Connecting the ac power adapter To connect the computer to ac power ensure that you follow the steps in order Attention Using an improper power cord might severely dama...

Page 39: ...torage drive How bright you make the computer display How often you use the wireless feature Charging the battery When you find that the remaining battery power is low charge your battery or replace the battery with a charged battery If an ac outlet is convenient connect the computer to ac power The battery is fully charged in about four to eight hours The actual charging time depends on the batte...

Page 40: ...es first and then press the power button to put the computer to hibernation mode If you put your computer to hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer to hibernation mode with the wake up function enabled the computer consumes a small amount of power To enable the wake up function...

Page 41: ...networks is displayed 3 Select a network to connect to it Provide required information if needed The computer automatically connects to an available and remembered wireless network when the location changes If the available wireless network is secured provide the password as required For more information see the Windows help information system Tips on using the wireless LAN feature To achieve the ...

Page 42: ...rplane mode is supported on the Windows 10 operating system If the Airplane mode is enabled all wireless features are disabled To enable or disable the Airplane mode do the following 1 Open the Start menu 2 Click Settings Network Internet Airplane mode 3 Slide the control for Airplane mode to turn it on or off Using audio features Your computer is equipped with the following items Audio connector ...

Page 43: ...tically and the white camera status indicator turns on For more information about using the camera with a program see the help information system of the program Configuring camera settings You can configure the camera settings to meet your needs such as adjusting the quality of the video output To configure the camera settings do one of the following Open the Camera app and click the settings icon...

Page 44: ...wing 1 Click the triangular icon in the Windows notification area to show hidden icons 2 Right click the Safely Remove Hardware and Eject Media icon 3 Select the corresponding item to eject the card from the Windows operating system 4 Press the card to eject it from your computer 5 Remove the card and store it safely for future use Note If you do not remove the card from your computer after you ej...

Page 45: ...e information see the Windows help information system Choosing a display mode You can display your desktop and apps on the computer display the external display or both To choose how to display the video output press the display mode switching key and then select a display mode you prefer There are four display modes PC screen only Displays the video output only on your computer screen Note Depend...

Page 46: ... Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back When taking off remember to turn off your computer or put it to hibernation mode If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services befor...

Page 47: ...ns If you want to expand the capabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory modules storage devices network cards port replicators or docking stations batteries power adapters keyboards mice and more To shop at Lenovo go to http www lenovo com essentials Copyright Lenovo 2017 29 ...

Page 48: ...30 E480 E485 and R480 User Guide ...

Page 49: ...y Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on t...

Page 50: ...n start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Screen reade...

Page 51: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 52: ... If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions and external products that provide the adjustabi...

Page 53: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

Page 54: ...36 E480 E485 and R480 User Guide ...

Page 55: ...rrect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unaut...

Page 56: ...assword and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The e...

Page 57: ... encrypt all user and system files including the swap and hibernation files BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the he...

Page 58: ...puter simply and securely Enrolling your fingerprints To enable fingerprint authentication enroll your fingerprints first During the enrollment the fingerprints are associated with the Windows password automatically It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers To enroll your fingerprints do the following 1 Open the Start menu and then click Se...

Page 59: ...ck to the factory default settings These operations however only change the file location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected p...

Page 60: ...ow to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antivirus soft...

Page 61: ...ect the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 44 8 After installing the devi...

Page 62: ...puter up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Companion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your computer Mach...

Page 63: ...tart your computer with one of the provided options You can press F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup sequence so that the computer starts from a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you select ...

Page 64: ... installed on the computer of the network administrator For instructions on how to update the UEFI BIOS go to http www lenovo com support BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change without noti...

Page 65: ...OM Values Disabled Enabled Description The Ethernet LAN Option ROM enables the startup from an integrated network device This menu is displayed only in Legacy Only boot mode or Both boot mode with Legacy first UEFI IPv4 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 4 IPv4 network stack for UEFI environment This menu is displayed only in UEFI Only boo...

Page 66: ...the built in TrackPoint pointing device Note If you want to use an external mouse select Disabled Trackpad Values Disabled Enabled Description Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled Fn and Ctrl Key swap Values Disabled Enabled Description If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key F1 F12 as ...

Page 67: ... extend the boot process Power Intel R SpeedStep technology Values Disabled Enabled Description Select the mode of Intel SpeedStep technology at runtime Mode for AC Values Maximum Performance Battery Optimized Description Maximum Performance Always the highest speed Mode for Battery Values Maximum Performance Battery Optimized Description Battery Optimized Always the lowest speed CPU Power Managem...

Page 68: ...es Disabled Enabled Descriptions Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup To use this function a supervisor password is required Password at Unattended Boot Values Disabled Enabled Descriptions When this option is enabled a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt To prevent...

Page 69: ...tions You can use Intel PTT with TPM 2 0 mode Note This item is only displayed on models without the discrete TPM chip Security Chip Values Enabled Disabled Descriptions Enable or disable the security chip Security Reporting Options SMBIOS Reporting Values Enabled Disabled Descriptions When enabled changes to corresponding UEFI BIOS data are logged in a location PCR1 defined in the TCG standards w...

Page 70: ...apabilities provided by Intel Virtualization Technology This setting should be set to Disabled to prevent security risks if operating system does not support a VMM Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled Intel R VT d Feature Values Disab...

Page 71: ...the computer Platform Mode Values Setup Mode User Mode Descriptions Specify the system operating mode Secure Boot Mode Values Standard Mode Custom Mode Descriptions Specify the Secure Boot mode Reset to Setup Mode Descriptions Use this option to clear the current platform key and reset Platform Mode to Setup Mode Restore Factory Keys Descriptions Use this option to restore all keys and certificate...

Page 72: ...th UEFI Only Legacy Only Descriptions Define the system boot capability UEFI Legacy Boot Priority Values Legacy First UEFI First Description Select the boot priority between UEFI and Legacy CSM Support for UEFI only Values Yes No Description Compatibility Support Module CSM is required for starting the legacy operating system If you select UEFI only CSM Support is selectable For Both or Legacy Onl...

Page 73: ...ter such as turning on a client computer formatting a storage drive and installing a program Once the computer is configured and operational you can manage it by using the software and the manageability features that are already integrated into the client computer and the network Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS SMBIOS ...

Page 74: ...ou start the ThinkPad Setup program Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN the network administrator can start the computer remotely from a management console using a remote network management program To enable or disable the Wake on LAN feature do the following 1 Restart the computer When the logo screen is disp...

Page 75: ...u have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default set...

Page 76: ...computer or if you cannot restart it continue with step 2 2 Remove all power sources from the computer and reset the system by pressing and holding the power button for eight seconds or more Reattach the ac power adapter and restart the computer If the computer does not turn on continue with step 3 3 While the computer is turned off remove all power sources from the computer and remove all externa...

Page 77: ...n and try again To clear the error enter ThinkPad Setup Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have th...

Page 78: ...created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification If the user selects No all data will be kept but the operating system or programs will not be able to create modify or delete data in the storage If this error happens at a service center Lenovo authorized service personnel will clean up the non vol...

Page 79: ... board service provider only 0286 Integrated graphics error Replace the system board service provider only 0287 Discrete graphics error 1 Reinstall or replace the discrete graphics card service provider only 2 Replace the system board service provider only 0288 Computer display error 1 Reconnect the display cable on both the system board side and the computer display side service provider only 2 R...

Page 80: ...on the screen to update the driver The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port also is configured for full duplex Setting a wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all networking software that is necessary for your network environment Check w...

Page 81: ...eo Audio and click Set Default 5 Click OK to close the Sound window ThinkPad pointing device problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint pointing device and is not a defect Pointe...

Page 82: ...he Fn sticky status 5 Try to press keys on the top row of the numeric keypad again to check if the problem is resolved Computer screen problems Problem My screen keeps blanking when I do not want it to Solution Do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sound Power Options 3 Show the additional plans and then select High performan...

Page 83: ... If your computer is in sleep mode press Fn to resume the computer from sleep mode 4 If the problem persists follow the solution for the following problem Problem The screen is unreadable or distorted Solution Ensure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 ...

Page 84: ...with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the external monitor only ...

Page 85: ... you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For more information see the documentation that comes with the monitor Audio problems Problem Wave or MIDI sound does not play proper...

Page 86: ...rs as the default device For more information see the help information system for Conexant HD Audio Manager Problem Sound does not come from a headphone or a speaker or the computer cannot record sounds Solution To switch from one device to another for example from a speaker to a headphone or from an external microphone to a built in microphone do the following 1 Go to Control Panel and ensure tha...

Page 87: ...o cool to room temperature After it cools recharge the battery If it still cannot be charged call Lenovo Customer Service to have it serviced ac power adapter problem Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed in the Windows notification area The ac power indicator also does not light up Solutio...

Page 88: ... Web sites http www lenovo com support https support microsoft com Sleep and hibernation problems Problem The computer enters sleep mode unexpectedly Solution If the microprocessor overheats the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components Check the settings for sleep mode Problem The computer enters sleep mo...

Page 89: ...es slightly while the computer is in hibernation mode Solution If the wakeup function is enabled the computer consumes a small amount of power This is not a defect For more information see Power saving modes on page 22 Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard When the hard disk drive begins or finishes get...

Page 90: ...till does not run properly contact your place of purchase or a service representative for help USB problem Problem A device connected to the USB connector does not work Solution Ensure that the USB port is enabled in the ThinkPad Setup Open the Device Manager window Ensure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver ar...

Page 91: ...ting system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Selec...

Page 92: ...llowing process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB drive ...

Page 93: ... a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation at http www lenovo com warranty llw_02 for full details For the CRU information of your computer refer to the fo...

Page 94: ... icons or Small icons 2 Click Power Options and then click Choose what the power buttons do on the left pane 3 Click Change settings that are currently unavailable at the top 4 If prompted by User Account Control UAC click Yes 5 Clear the Turn on fast startup check box and then click Save changes To disable the built in battery do the following 1 Restart your computer When the logo screen is displ...

Page 95: ...release it The microSD card ejects 3 Gently slide the card out of the card slot 2 4 Insert the new card into the microSD card slot The card might stop before it is installed into the card reader Ensure that you insert the card firmly until you hear a click Note Ensure that the metal contacts of the card are facing down and pointing toward the computer Chapter 9 Replacing devices 77 ...

Page 96: ...n battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Take the tool out of the new keyboard package Insert the tabs a and b into the slot between the Trackpoint buttons and the trackpad 1 Slightly pivot the tool downward 2 to release the left and right TrackPoint buttons Then remove the two TrackPoint buttons 3 78 E480 E485 and R480 User Guid...

Page 97: ...4 Loosen the screws that secure the keyboard 5 Insert the tabs c and d into the two dents near the two screw heads Chapter 9 Replacing devices 79 ...

Page 98: ...the keyboard 1 Push the keyboard in the direction as shown by arrows 2 to release the latches from the keyboard bezel 7 Pivot the keyboard slightly upward as shown by arrow 1 Then turn the keyboard over as shown by arrow 2 80 E480 E485 and R480 User Guide ...

Page 99: ...t the keyboard on the palm rest as shown and detach the connectors Then remove the keyboard Installing the keyboard 1 Attach the connectors and turn the keyboard over as shown Chapter 9 Replacing devices 81 ...

Page 100: ...ure that the front edge of the keyboard the edge that is close to the display is under the keyboard bezel 3 Slide the keyboard in the direction as shown by the arrows Ensure that the latches are secured under the keyboard frame 82 E480 E485 and R480 User Guide ...

Page 101: ... new keyboard package Install the new TrackPoint buttons as shown 6 Connect the ac power adapter and all cables to the computer Replacing the base cover assembly Before you start read Important safety information on page v and print the following instructions Chapter 9 Replacing devices 83 ...

Page 102: ...er assembly To start the computer disconnect the ac power adapter and then reconnect it to the computer To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Loosen the screws that...

Page 103: ...emory module Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged To replace the memory module do the following 1 Disable the built in battery See Disabl...

Page 104: ...emory module is firmly installed in the memory slot and cannot be moved easily 7 Reinstall the base cover assembly 8 Turn the computer over Connect the ac power adapter and all cables to the computer Replacing the hard disk drive Before you start read Important safety information on page v and print the following instructions Attention The hard disk drive is sensitive Inappropriate handling might ...

Page 105: ... Do not make the hard disk drive subject to physical shocks or vibration Put the hard disk drive on a soft material such as cloth to absorb physical shocks Removing the hard disk drive 1 Disable the built in battery See Disabling the built in battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer ...

Page 106: ...7 Detach the cable from the hard disk drive 8 Detach the bracket from the hard disk drive Installing the hard disk drive 1 Attach the bracket to the new hard disk drive 88 E480 E485 and R480 User Guide ...

Page 107: ...new hard disk drive is seated in place 4 Connect the cable to the system board 5 Reinstall the base cover assembly 6 Turn the computer over Connect the ac power adapter and all cables Replacing the M 2 solid state drive Before you start read Important safety information on page v and print the following instructions Chapter 9 Replacing devices 89 ...

Page 108: ...ate drive Otherwise the M 2 solid state drive might get damaged Do not make the M 2 solid state drive subject to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks To replace the M 2 solid state drive do the following Note Depending on the model the M 2 solid state drive might look different from the illustrations in this topic 1 D...

Page 109: ... to prevent possible overheating Ensure that the thermal pad is not moved and damaged 6 Insert the new M 2 solid state drive into the slot at an angle of about 20 degrees 1 Pivot the M 2 solid state drive downward 2 Then install the screw to secure the M 2 solid state drive 3 7 Reinstall the base cover assembly 8 Turn the computer over Connect the ac power adapter and all cables to the computer Ch...

Page 110: ...attery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 83 5 Remove the M 2 solid state drive See Replacing the M 2 solid state drive on page 89 6 Depending on the model the computer might have a retainer installed R...

Page 111: ...inge upward to the vertical position 2 9 Remove the screw that secures the I O card 1 and then remove the I O card 2 Installing the I O card 1 Install the new I O card in place 1 and then reinstall the screw that secures the I O card 2 Chapter 9 Replacing devices 93 ...

Page 112: ...all the screw to secure the hinge 2 3 Reinstall the screws 1 Then attach the cable to the new I O card 2 4 Reinstall the retainer if you have removed it 5 Reinstall the M 2 solid state drive See Replacing the M 2 solid state drive on page 89 94 E480 E485 and R480 User Guide ...

Page 113: ...ilt in battery See Disabling the built in battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 83 5 Detach the connector of the speaker assembly 1 and then release the speaker cables from the secured position 2 6...

Page 114: ...s to secure the speaker assembly 2 8 Route the speaker cables 1 and then attach the connector of the speaker assembly 2 9 Reinstall the base cover assembly 10 Turn the computer over Connect the ac power adapter and all cables to the computer 96 E480 E485 and R480 User Guide ...

Page 115: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 116: ... determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following i...

Page 117: ...t phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about these serv...

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Page 119: ... Bluetooth card compliant with the Bluetooth Specification version 4 2 or 5 0 as defined by the Bluetooth Special Interest Group SIG However the Windows operating system might limit the support only on the Bluetooth Specification version 4 1 Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety ...

Page 120: ... of any country or region in which it has been approved for wireless use Brazil wireless radio compliance information Este equipamento opera em caráter secundário isto é não tem direito a proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário This equipment is a secondary type device that is it is not protec...

Page 121: ...ordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the ...

Page 122: ...esponsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance The limits for Class B equipment were de...

Page 123: ...m Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Meitnerstr 9 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse B Japan VCCI Class B compliance statement Japan compliance statement for products wh...

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Page 125: ... This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle...

Page 126: ...uit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact...

Page 127: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Page 128: ...d in the user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 110 E480 E485 and R480 User Guide ...

Page 129: ...uipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Manag...

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Page 131: ...Taiwan RoHS Appendix C Restriction of Hazardous Substances RoHS Directive 113 ...

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Page 133: ...r gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes T...

Page 134: ...4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 116 E480 E485 and R480 User Guide ...

Page 135: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 136: ...ense including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 118 E480 E485 and R480 User Guide ...

Page 137: ...crosoft Windows Direct3D BitLocker and Cortana are trademarks of the Microsoft group of companies The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Wi Fi Wi Fi Alliance and Miracast are registered trademarks of Wi Fi Alliance USB C is a trademark of USB Implementers Forum Other company...

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