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Lenovo ThinkCentre Edge 71 1577 User Manual Download Page 105

Note:

You can insert the disc into the optical drive when you are setting the startup device sequence.

However, if you insert the disc into the optical drive when you have already entered the operating
system, you need to restart the computer to access the diagnostic program.

3. Follow the instructions on the screen to select the diagnostic test you want to run.

Note:

For additional help, press the F1 key.

4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process.

Chapter 10

.

Troubleshooting and diagnostics

93

Summary of Contents for ThinkCentre Edge 71 1577

Page 1: ...ThinkCentre User Guide Machine Types 1577 1579 and 1607 Edge ...

Page 2: ...ation on page v and Appendix A Notices on page 99 First Edition September 2011 Copyright Lenovo 2011 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...or DVD 16 Recording a CD or DVD 16 Chapter 3 You and your computer 19 Accessibility and comfort 19 Arranging your workspace 19 Comfort 19 Glare and lighting 20 Air circulation 20 Electrical outlets and cable lengths 20 Register your computer with Lenovo 21 Moving your computer to another country or region 21 Voltage selection switch 21 Replacement power cords 21 Chapter 4 Security 23 Security feat...

Page 4: ... your computer current 69 Getting the latest device drivers for your computer 69 Updating your operating system 69 Using System Update 70 Cleaning and maintenance 70 Basics 70 Cleaning your computer 71 Good maintenance practices 72 Moving your computer 72 Chapter 10 Troubleshooting and diagnostics 75 Basic troubleshooting 75 Troubleshooting procedure 76 Troubleshooting 76 Audio problems 77 CD prob...

Page 5: ...t information for the European Directive 2002 96 EC 105 Recycling information 105 Recycling information for Brazil 106 Battery recycling information for Taiwan 106 Battery recycling information for the European Union 107 Index 109 Copyright Lenovo 2011 iii ...

Page 6: ...iv ThinkCentre User Guide ...

Page 7: ...r installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers...

Page 8: ...ng so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liqui...

Page 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

Page 12: ...x ThinkCentre User Guide ...

Page 13: ...one of the following microprocessors internal cache size varies by model type Intel Core i3 microprocessor Intel Core i5 microprocessor Intel Core i7 microprocessor Intel Celeron microprocessor Intel Pentium microprocessor Memory Your computer supports up to two double data rate 3 unbuffered dual inline memory modules DDR3 UDIMMs Internal drives Optical drive DVD ROM or DVD R optional Serial Advan...

Page 14: ... SATA RAID 10 arrays on specific Intel chipset system boards to enhance hard disk performance Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems System Management SM Basic Input Output System BIOS and SM software The SM BIOS ...

Page 15: ...ard slots Power supply Your computer comes with one of the following power supplies 180 watt power supply with a manual voltage selection switch 280 watt automatic voltage sensing power supply Security features Computrace Agent software embedded in firmware Ability to enable or disable a device Ability to enable and disable USB connectors individually Power on password POP administrator password a...

Page 16: ... to 90 non condensing Altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 115 V ac High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 230 V ac 1 The op...

Page 17: ...print Reader Lenovo ThinkVantage Toolbox System Health and Diagnostics ThinkVantage Password Manager Password Vault ThinkVantage Power Manager Power Controls ThinkVantage Rescue and Recovery Enhanced Backup and Restore ThinkVantage System Update Update and Drives Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few imp...

Page 18: ...tage Rescue and Recovery program is a one button recovery and restore solution that includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system Note If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the ThinkV...

Page 19: ...r computer Figure 1 Front connector control and indicator locations on page 7 shows the locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 1 Hard disk drive activity indicator 5 USB connector USB port 1 2 Power indicator 6 Headphone connector 3 Power switch 7 Microphone connector 4 Optical drive eject close but...

Page 20: ...erial port 6 Microphone connector 14 Ethernet connector 7 Audio line out connector 15 Optional serial port 8 Audio line in connector Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in co...

Page 21: ...B keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB devices you can purchase a USB hub which you can use to connect additional USB devices VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA monitor connector Locating components Figure 3 Component locations on page 9 shows the locations of the various components in your computer To r...

Page 22: ...connector 14 Front USB connector 3 for connecting additional USB devices 4 Memory slot 1 DIMM1 15 Battery 5 Memory slot 2 DIMM2 16 Serial COM2 connector 6 Thermal sensor connector 17 Front audio connector 7 24 pin power connector 18 Internal speaker connector 8 Power fan connector 19 PCI Express x1 card slots 2 9 SATA connectors 3 20 PCI Express x16 graphics card slot 10 Front panel connector for ...

Page 23: ...that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Installing or replacing hardware on page 29 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 11 shows the locations of the drive bays Figure 5 Drive bay locations 1 Bay 1 Optical drive bay with an...

Page 24: ...puter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label 12 ThinkCentre User Guide ...

Page 25: ...ge discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Depending on your model your computer comes with either a stand...

Page 26: ...rprint reader click Start All Programs Lenovo ThinkVantage Tools Fingerprint Reader Follow the instructions on the screen For additional information refer to the ThinkVantage Fingerprint Software help system Using the wheel mouse The wheel mouse has the following controls 1 Wheel Use the wheel to control the scrolling action of the mouse The direction in which you rotate the wheel controls the dir...

Page 27: ...ume icon to the taskbar To add the volume icon to the taskbar on the Windows 7 operating system do the following 1 From the Windows desktop click Start Control Panel Appearance and Personalization 2 In the Taskbar and Start Menu topic click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new settings Setting t...

Page 28: ...e tray 2 With the tray fully extended insert the CD or DVD into the tray Some DVD drives have a snap hub in the center of the tray If your drive has a snap hub support the tray with one hand and then push on the center of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically Fo...

Page 29: ...t using the Corel DVD MovieFactory program see the help system for the program You can also use Windows Media Player to record CDs and data DVDs For more information see Help and Support on page 95 Chapter 2 Using your computer 17 ...

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Page 31: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 32: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Page 33: ...fer to official Web sites or other literature for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer Do not connect the computer...

Page 34: ...For power cord information and part numbers go to http www lenovo com powercordnotice 22 ThinkCentre User Guide ...

Page 35: ...on see Enabling or disabling a device on page 63 Integrated fingerprint reader available on some models Depending on the models of your computer the keyboard may have an integrated fingerprint reader By enrolling your fingerprint and associating it with a Power on Password a Hard Disk Password or both passwords beforehand you can start the computer log on to the system and enter the Setup Utility ...

Page 36: ... helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 7 Installing a padlock 24 ThinkCentre User Guide ...

Page 37: ...oft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time the ...

Page 38: ...lity program main menu select Security Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erasing Fingerprint Data as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can b...

Page 39: ...For more information about how to use your antivirus software refer to the help system of your antivirus software Chapter 4 Security 27 ...

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Page 41: ...out setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer...

Page 42: ...uter 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 7 and Locating connectors on the rear of your computer on page 8 4 Remove any locking device that secures the computer cover such as a padlock or an in...

Page 43: ...nd reinstall the front bezel To remove and reinstall the front bezel do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 10 Removing the front bezel Chapter 5 Inst...

Page 44: ...pleting the parts replacement on page 50 Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a PCI card Your computer has two PCI Express x1 card slots and one PCI Express x16 graphics card slot To install or replace a ...

Page 45: ...latch Figure 12 Removing the screw that secures the PCI card latch 4 Depending on whether you are installing or replacing a PCI card do one of the following If you are installing a PCI card remove the appropriate metal slot cover Chapter 5 Installing or replacing hardware 33 ...

Page 46: ...card is held in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new PCI card into the appropriate slot on the system board See Locating parts on the system board on page 10 Note If you are installing a PCI Express x16 graphics card...

Page 47: ... replacing DDR3 UDIMMs that provide up to a maximum of 8 GB system memory When installing or replacing a memory module use 1 GB 2 GB or 4 GB DDR3 UDIMMs in any combination up to a maximum of 8 GB To install or replace a memory module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30...

Page 48: ...memory module open the retaining clips and gently pull the memory module out of the memory slot Figure 15 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 16 Opening the retaining clips 36 ThinkCentre User Guide ...

Page 49: ... type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lo...

Page 50: ...g the parts replacement on page 50 Replacing the primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the primary hard disk drive To replace the primary hard disk drive do the following 1 Turn off the computer and disconnect all power cords f...

Page 51: ...5 Remove the four screws that secure the hard disk drive Then slide the hard disk drive out of the chassis Figure 20 Removing the primary hard disk drive Chapter 5 Installing or replacing hardware 39 ...

Page 52: ...nnector on the system board See Locating parts on the system board on page 10 Then locate an available five wire power connector and connect it to the rear of the new hard disk drive Figure 22 Connecting a SATA hard disk drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on pa...

Page 53: ...and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Remove the front bezel See Removing and reinstalling the front bezel on page 31 4 Remove the three screws that secure the optical drive Then slide the optical drive out of the front of the computer Figure 23 Removing the optical drive Chapter 5 Installing or replacing har...

Page 54: ...ctor on the system board See Locating parts on the system board on page 10 Then locate an available five wire power connector and connect it to the rear of the new optical drive Figure 25 Connecting the optical drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 50 Repl...

Page 55: ...e current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the...

Page 56: ...nge in your local country or region is 100 127 V ac set the voltage selection switch to 115 V If the voltage supply range in your local country or region is 200 240 V ac set the voltage selection switch to 230 V 7 Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis 8 Install and tighten the four screws to secur...

Page 57: ...sembly cable from the microprocessor fan connector on the system board See Locating parts on the system board on page 10 6 Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board a Partially remove screw 1 then fully remove screw 2 and then fully remove screw 1 b Partially remove screw 3 then fully remove screw 4 and then fully remove screw 3 N...

Page 58: ... do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 50 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the micropro...

Page 59: ...Figure 28 Accessing the microprocessor 6 Lift the microprocessor straight up and out of the microprocessor socket Figure 29 Removing the microprocessor Notes a Your microprocessor and socket might look different from the one illustrated Chapter 5 Installing or replacing hardware 47 ...

Page 60: ...essor retainer is fully open 8 Remove the protective cover that protects the gold contacts of the new microprocessor 9 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket 10 Lower the new microprocessor straight down into the microprocessor socket on the system...

Page 61: ...over on page 30 3 Remove the front bezel See Removing and reinstalling the front bezel on page 31 4 Locate the front audio and USB assembly 5 Disconnect the front audio and USB assembly cables from the system board See Locating parts on the system board on page 10 Note Make sure you note the locations of the cables when you disconnect the cables from the system board 6 Remove the screw that secure...

Page 62: ...tors on the rear of your computer on page 8 Figure 32 Connecting the USB keyboard or mouse What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 50 Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer...

Page 63: ... Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 8 8 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 61 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after...

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Page 65: ...ing how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use reco...

Page 66: ...the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on...

Page 67: ... workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk driv...

Page 68: ...all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium on different operating systems To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recover...

Page 69: ...s for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a pro...

Page 70: ...all a device driver for an option you installed refer to the documentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled...

Page 71: ...It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 59 ...

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Page 73: ...l be prompted to do one of the following Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the sy...

Page 74: ...ach time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the dat...

Page 75: ...the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 50 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the US...

Page 76: ...e ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enable ErP compliance mode in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 61 2 From the Setup Utility program main menu select Power Enhanced Power Saving Mo...

Page 77: ...ted to confirm the exit Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings press F10 to save and exit the Setup Utility program If you do not want to save the settings select Exit Discard Changes and Exit and ...

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Page 79: ...e available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image...

Page 80: ...turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 30 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 10 4 Remove any cables that impede access to the Clear CMO...

Page 81: ...ed problems Obtain updated device drivers from Lenovo 1 Go to http support lenovo com 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the...

Page 82: ...vals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure On the Windows 7 operating system do the following 1 Click Start Lenovo...

Page 83: ...Avoid spraying cleaner directly onto the display or the keyboard Optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn...

Page 84: ...as CD RW drives and recordable DVD drives Back up your entire hard disk drive on a regular basis If you are using the Windows Vista operating system use or schedule System Restore to take a system snapshot periodically Note Always take a snapshot before installing new device drivers updating software or installing new software Keep your computer software up to date See Keeping your computer curren...

Page 85: ...ts 5 Disconnect communication cables such as modem or network cables from the outlets first and then disconnect the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Chapter 9 Pr...

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Page 87: ...r make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected t...

Page 88: ... and Security System System Protection System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic programs See Diagnostic programs on page 91 for more information If the diagnostic programs detect a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 95 for more information If you are unab...

Page 89: ... electrical outlet If your external speakers have a volume control verify that the volume control is not set too low Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low Some models have a front audio panel you can use to adjust volume If you have a front audi...

Page 90: ...oblem you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 95 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with th...

Page 91: ...le to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 64 for informati...

Page 92: ...r computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 91 for instructions If you need technical assistance see Chapter 11 Getting information...

Page 93: ...ce problems Select your symptom from the following list All or some keys on the keyboard do not work on page 81 The mouse or pointing device does not work on page 82 The pointer on the screen does not move smoothly with the mouse on page 82 The fingerprint reader does not work on page 82 The wireless keyboard does not work on page 82 All or some keys on the keyboard do not work Symptom All or some...

Page 94: ...lean the mouse See Optical mouse on page 71 for instructions The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly Not enrolling your fingerprint correctly Scratching the surface of the reader with a hard pointed object Scraping the surface of the reader with your nail or anything hard Using...

Page 95: ... management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 91 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 95 The monitor works when you turn on the computer but goes blank when you start some appl...

Page 96: ...p for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 95 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances flu...

Page 97: ...on 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not use the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make...

Page 98: ... Web site and verify the driver version supported by Access Connections is the latest documented in the readme file Make sure that your computer is within range of a wireless access point Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area Note If your computer is preinstalled with the Windows 7 operating system click Show hi...

Page 99: ...le with the extension contact Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list An option that was just installed does not work on page 87 An option that previously worked does not work now on page 87 An option that was just installed does not work Symptom An opti...

Page 100: ...sufficient free hard disk drive space on page 88 Excessive number of fragmented files on page 89 Insufficient memory on page 89 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk dr...

Page 101: ...rating system do the following 1 Close any programs that are currently running and close any open windows 2 Click Start Computer 3 Right click your C drive entry and then click Properties 4 Click the Tools tab 5 Click Defragment Now then click Continue 6 Click Defragment Now again to start a disk defragmentation process Insufficient memory Symptom Insufficient memory In general the more memory tha...

Page 102: ... serial device has an Online switch make sure it is in the Online position If the serial device is a printer make sure paper is loaded correctly Verify that any software supplied with the serial device is correctly installed Refer to the documentation for the serial device option Make sure that the serial port adapter if you added one is properly installed and firmly seated If these actions do not...

Page 103: ...ty System System Protection System Restore If you are unable to resolve the problem through other methods uninstall the software program and reinstall it If these actions do not correct the problem you might need technical assistance Contact your software manufacturer or see Chapter 11 Getting information help and service on page 95 for details USB problems Symptom The USB connectors cannot be acc...

Page 104: ...novo ThinkVantage Toolbox help system PC Doctor for DOS You can also download the latest version of the PC Doctor for DOS diagnostic program from http support lenovo com The PC Doctor for DOS diagnostic program runs independently of the Windows operating system Use the PC Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs pre...

Page 105: ... already entered the operating system you need to restart the computer to access the diagnostic program 3 Follow the instructions on the screen to select the diagnostic test you want to run Note For additional help press the F1 key 4 Remove the diagnostic disc from the optical drive when you complete the diagnostic process Chapter 10 Troubleshooting and diagnostics 93 ...

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Page 107: ...ess the Windows Help and Support information system click Start Help and Support Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and se...

Page 108: ... with your computer see Chapter 10 Troubleshooting and diagnostics on page 75 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 95 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic p...

Page 109: ...relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might...

Page 110: ...might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com 98 ThinkCentre User Guide ...

Page 111: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 112: ...ft and Windows are trademarks of the Microsoft group of companies Celeron Intel Intel Core and Pentium are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 100 ThinkCentre User Guide ...

Page 113: ...tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tur...

Page 114: ...n über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn ...

Page 115: ...mouse compliance statement for Taiwan Additional regulatory information For additional regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo ...

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Page 117: ... Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For ad...

Page 118: ... drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one con...

Page 119: ...ective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but us...

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Page 121: ...ce drivers 51 devices handling static sensitive 29 diagnostics programs using 96 diagnostics troubleshooting 75 documentation using 96 drivers device 51 drives bays 11 specifications 11 DVI monitor connector 8 E environment operating 4 Ethernet 2 Ethernet connector 9 exiting Setup Utility 65 expansion 3 external options installing 29 F failure recovering from POST BIOS 68 features 1 flashing the B...

Page 122: ...a POST BIOS update failure 68 software 53 recovery boot block 68 operations backup and 54 problems solving 58 recovery media creating and using 53 removing computer cover 30 replacing battery 37 hard disk drive 38 heat sink and fan assembly 44 microprocessor 46 Rescue and Recovery 53 workspace Rescue and Recovery 55 Rescue and Recovery workspace 55 resources information 95 S safety v safety inform...

Page 123: ...g flashing the BIOS 67 system programs 67 updating flashing the BIOS 68 USB connector 9 using a rescue medium creating and 56 diagnostic programs 96 documentation 96 other services 97 passwords 61 Setup Utility 61 V VGA monitor connector 9 video subsystem 1 viewing and changing settings 61 W warranty information 95 workspace backup and recovery 55 Copyright Lenovo 2011 111 ...

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