manualshive.com logo in svg

Lenovo ThinkCentre Chromebox 10H2, User Manual

Share
Download
Lenovo ThinkCentre Chromebox 10H2 User Manual Download Page 43

Chapter 8. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured
by Lenovo.

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Safety and Warranty

The

Safety, Warranty, and Setup Guide

that is provided with your computer contains information on safety,

setup, warranty, and notices. The safety information in the

Safety, Warranty, and Setup Guide

provides

information you need to know before setting up and using this product. Read and understand all safety
information provided in the

Safety, Warranty, and Setup Guide

before using this product.

The information in “Read this first: Important safety information” on page iii of this

User Guide

provides

additional safety information that applies to topics and tasks described in this publication. Read and
understand all safety information provided in that section before disassembling or upgrading this product.

Lenovo Web site

The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy,
upgrade, and maintain your computer. You can also do the following:

• Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your

computer, and special offers.

• Purchase additional services, such as support for hardware, operating systems, application programs,

network setup and configuration, and custom installations.

• Purchase upgrades and extended hardware repair services.

• Download the latest device drivers and software updates for your computer model.

• Access the online manuals for your products.

• Access the Lenovo Limited Warranty.

• Access troubleshooting and support information for your computer model and other supported products.

• Find the service and support phone numbers for your country or region.

• Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

• Drivers and software

• Diagnostic solutions

• Product and service warranty

• Product and parts details

• User guides and manuals

© Copyright Lenovo 2015

33

Summary of Contents for ThinkCentre Chromebox 10H2

Page 1: ...ThinkCentre Chromebox User Guide Machine Types 10H2 10H3 10H4 10H5 10H6 10H7 10H8 and 10H9 ...

Page 2: ...ty information on page iii and Appendix F Notices on page 51 Second Edition June 2015 Copyright Lenovo 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...ur computer to another country or region 13 Chapter 4 Security 15 Attaching a Kensington style cable lock 15 Chapter 5 Preventing problems 17 Basics 17 Cleaning your computer 17 Computer 17 Display screen 17 Moving your computer 18 Chapter 6 Troubleshooting and diagnostics 19 Basic troubleshooting 19 Troubleshooting procedure 19 Troubleshooting 20 Audio problems 20 Intermittent problems 20 Monitor...

Page 4: ...rmation for Brazil 42 Battery recycling information for Taiwan 42 Battery recycling information for the European Union 42 Appendix C Restriction of Hazardous Substances Directive RoHS 45 European Union RoHS 45 China RoHS 45 Turkish RoHS 45 Ukraine RoHS 46 India RoHS 46 Appendix D China Energy Label 47 Appendix E ENERGY STAR model information 49 Appendix F Notices 51 Trademarks 52 ii ThinkCentre Ch...

Page 5: ...articular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions...

Page 6: ...ive packaging and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices ...

Page 7: ...ctrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or connected devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you ca...

Page 8: ...is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not store or operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures i...

Page 9: ... liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer Spray the detergent on a soft cloth and then wipe the computer surfaces Tip over hazard prevention notice Place the computer on a sturdy and low base or anchor the furniture and position the computer as far back on the furniture as possible Keep remote controls toys and other items t...

Page 10: ...viii ThinkCentre Chromebox User Guide ...

Page 11: ...Locating components on page 4 Locating parts on the system board on page 5 Locating the machine type and model label on page 6 Note The components in your computer might look slightly different from the illustrations Locating connectors controls and indicators on the front of your computer The following illustration shows the locations of the connectors controls and indicators on the front of your...

Page 12: ...your computer Power indicator Used to indicate the power status When the indicator is on the power is supplied to your computer properly When the indicator is off the power cord or power adapter is not connected or other problems occur USB 3 0 connector Used to connect a device that requires a USB 2 0 or USB 3 0 connection such as a keyboard a mouse a scanner a printer or a personal digital assist...

Page 13: ...d multichannel digital audio signals through a single cable A high performance monitor a direct drive monitor or another audio or video device that uses a High Definition Multimedia Interface HDMI connector can be attached to this HDMI connector Reset button Used to put the computer into the recovery mode For more information about restoring your computer contact the Lenovo Customer Support Center...

Page 14: ...see Removing the front cover on page 27 Figure 3 Component locations 1 Front cover 2 ac power adapter available on some models 3 Power cord available on some models 4 Memory modules 2 5 Power button board 6 Coin cell battery 7 M 2 storage drive 8 System board frame 9 M 2 Wi Fi card module 10 System fan 4 ThinkCentre Chromebox User Guide ...

Page 15: ...board Figure 4 System board part locations 1 Microprocessor heat sink assembly 2 Memory slot 1 3 Memory slot 2 4 Power button board connector 5 Coin cell battery 6 M 2 storage drive slot 7 M 2 Wi Fi card slot 8 System fan connector 9 Reset button board connector 10 Debug connector Chapter 1 Product overview 5 ...

Page 16: ...type and model information helps support technicians to identify your computer and provide faster service The machine type and model label is attached on the side of your computer as shown Figure 5 Machine type and model label Features The computer features introduced in this section covers a variety of models 6 ThinkCentre Chromebox User Guide ...

Page 17: ...ler supports the headset connector on your computer For more information see Locating connectors controls and indicators on the front of your computer on page 1 Input Output I O features Headset connector Display connectors DisplayPort connector and HDMI connector Ethernet connector USB connectors For more information see Locating connectors controls and indicators on the front of your computer on...

Page 18: ...10 71 lb with package Maximum configuration as shipped 4 14 kg 9 13 lb without package Environment Air temperature Operating From 10 C 50 F to 35 C 95 F Storage in original shipping package From 40 C 40 F to 60 C 140 F Storage without package From 10 C 14 F to 60 C 140 F Humidity Operating 20 80 non condensing Storage 20 90 non condensing Altitude Operating From 15 2 m 50 ft to 3048 m 10 000 ft St...

Page 19: ...your computer Frequently asked questions The following are some of the frequently asked questions and their answers The answers can help you optimize the use of your computer For the answers to more frequently asked questions about using your computer go to http www lenovo com support faq How can I get my user guide in another language The user guide is available in various languages at http www l...

Page 20: ...10 ThinkCentre Chromebox User Guide ...

Page 21: ...you arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the ...

Page 22: ...air is not blowing on people Electrical outlets and cable lengths The following factors might determine the final placement of your computer Location of electrical outlets Length of power cords Length of the cables that are connected to the monitor and other devices When arranging your workspace Avoid the use of extension cords When possible plug the computer power cord directly into an electrical...

Page 23: ...n page 1 Documentation in accessible formats Lenovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that vis...

Page 24: ...14 ThinkCentre Chromebox User Guide ...

Page 25: ...The cable lock connects to the security lock slot at the rear of your computer Depending on the type selected the cable lock can be operated with a key or combination The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order such a cable lock directly from Lenovo by searching for Kensington at http www lenovo...

Page 26: ...16 ThinkCentre Chromebox User Guide ...

Page 27: ...ure to turn off the computer and monitor before cleaning the computer and monitor screen Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Display screen Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically Cleaning a flat panel monitor surface To clean the flexible film surface of a flat pan...

Page 28: ...computer and all connected devices 4 Unplug the power cords from electrical outlets 5 Disconnect communication cables such as modem or network cables from the outlets first and then disconnect the other ends from the computer 6 Note where any remaining cables are connected to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units...

Page 29: ...The monitor screen is blank Ensure that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the monitor and to a working electrical outlet The monitor is turned on and the brightness and contrast is set correctly The computer voltage matches the voltage available at the electrical o...

Page 30: ...er power cable is connected to a properly grounded functional ac electrical outlet If your external speakers have a volume control ensure that the volume is not set too low Some models have a front audio panel you can use to adjust volume If you have a front audio panel ensure that the volume is not set too low Ensure that your external speakers and headphones if used are connected to the correct ...

Page 31: ...r any device drivers are required The image is discolored Solution The monitor might be affected by interference from nearby equipment Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor If the problem persists do the following 1 Turn off the monitor 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 i...

Page 32: ...nnector cannot be accessed Solutions Connect the serial cable to the serial connector on the computer and to the serial device If the serial device has its own power cord connect the power cord to a grounded electrical outlet Turn on the serial device and keep the device online Install any application programs supplied with the serial device Refer to the documentation that comes with the serial de...

Page 33: ...em for solutions Check if any updates are available from your manufacturer or Web site Many software manufacturers make updates available from the World Wide Web If the software program used to work correctly but does not work correctly now uninstall the application program and reinstall it My USB connectors cannot be accessed Solutions Connect the USB cable from the USB connector to the USB devic...

Page 34: ...24 ThinkCentre Chromebox User Guide ...

Page 35: ...ame in on a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not open your com...

Page 36: ... controls and indicators on the front of your computer on page 1 and Locating connectors on the rear of your computer on page 2 2 Remove the power adapter cable from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the computer Figure 7 Removing the ac power adapter 3 Connect a new ac power adapter to the ac power adapter connector at the re...

Page 37: ...To remove the front cover do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 1 and Locating connectors on the rear of your computer on page 2 2 ...

Page 38: ...secures the front cover Figure 9 Removing the screw that secures the front cover 4 Slide the front cover to the front of the computer Then lift the front cover to remove it from the computer 28 ThinkCentre Chromebox User Guide ...

Page 39: ...wing 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 4 for the locations of various components in your computer 2 Ensure that the cables are routed correctly before reinstalling the front cover Keep cables clear of the hinges and sides of the computer chassis to avoid interference with rein...

Page 40: ... that the rail guides on the bottom of the front cover engage the rails on the rear cover Then push the front cover to the front of the computer until it snaps into position Figure 11 Reinstalling the front cover 30 ThinkCentre Chromebox User Guide ...

Page 41: ...computer on page 2 Note In most areas of the world Lenovo requires the return of the defective CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating system at http www lenovo com support Installation instructions are provided in readme files with the device d...

Page 42: ...32 ThinkCentre Chromebox User Guide ...

Page 43: ...The Lenovo Web site http www lenovo com provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following Shop for desktop and notebook computers monitors projectors upgrades and accessories for your computer and special offers Purchase additional services such as support for hardware operating systems application programs network setup a...

Page 44: ...ith your computer for information about your warranty type and duration You must retain your proof of purchase to obtain warranty service For a list of Lenovo Support phone numbers go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice If the number for your country or region is n...

Page 45: ...upport google com and follow the instructions on the screen You also can contact the Lenovo Customer Support Center for help Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services Examples of these additional services include Support for hardware operating systems and application programs Network setup and configuration servic...

Page 46: ...36 ThinkCentre Chromebox User Guide ...

Page 47: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this...

Page 48: ...ben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über...

Page 49: ...dvertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Additional regulatory information For additional regulatory information refer to the Regulatory Notice ship...

Page 50: ...40 ThinkCentre Chromebox User Guide ...

Page 51: ...or the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer...

Page 52: ...ctions Disposal of a lithium battery must comply with local ordinances and regulations Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum mas enviados à pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas...

Page 53: ...to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the...

Page 54: ...44 ThinkCentre Chromebox User Guide ...

Page 55: ...rdous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electr...

Page 56: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 46 ThinkCentre Chromebox User Guide ...

Page 57: ...Appendix D China Energy Label Copyright Lenovo 2015 47 ...

Page 58: ...48 ThinkCentre Chromebox User Guide ...

Page 59: ...nt products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integra...

Page 60: ...50 ThinkCentre Chromebox User Guide ...

Page 61: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 62: ... Inc Celeron Intel and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product or service names may be trademarks or service marks of others 52 ThinkCentre Chromebox Use...

Page 63: ......

Page 64: ......

Reviews:

No comments

Brands by name

Popular brands

Load more brands