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• Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

• Drivers and software

• Diagnostic solutions

• Product and service warranty

• Product and parts details

• User guides and manuals

• Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6 “Troubleshooting and diagnostic programs”
on page 69. For information on additional resources to help you troubleshoot your computer problem,
see “Information resources” on page 73.

If you suspect a software problem, see the documentation that comes with the operating system or software
program, including readme files and online help.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware
problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 70.

You can get the latest technical information and download device drivers and updates from the Lenovo
Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.

The following services are available during the warranty period:

•

Problem determination

- Trained service personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to fix the problem.

•

Hardware repair

- If the problem is caused by hardware under warranty, trained service personnel are

available to provide the applicable level of service.

•

Engineering Change management

- There might be changes that are required after a product has

been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.

The following items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources

Chapter 7

.

Getting information, help, and service

75

Summary of Contents for THINKCENTRE 3373

Page 1: ...ThinkCentre User Guide Machine Types 0800 0852 0870 2471 2557 3091 3265 3373 3429 3650 3678 4285 5205 and 5248 ...

Page 2: ......

Page 3: ...ThinkCentre User Guide Machine Types 0800 0852 0870 2471 2557 3091 3265 3373 3429 3650 3678 4285 5205 and 5248 ...

Page 4: ...rranty Guide and Appendix A Notices on page 77 Second Edition December 2011 Copyright Lenovo 2010 2011 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 5: ...the card reader 42 Replacing the rear I O assembly 43 Replacing the right I O assembly 44 Replacing the power supply 45 Replacing the keyboard 47 Replacing the mouse 48 Completing the parts replacement 50 Obtaining device drivers 51 Basic security features 51 Integrated cable lock 51 Password protection 52 Erasing lost or forgotten passwords clearing CMOS 52 Chapter 3 Recovery information 55 Creat...

Page 6: ...ThinkVantage Tools 73 ThinkVantage Productivity Center 73 Lenovo Welcome 74 Access Help 74 Safety and warranty 74 Lenovo Web site http www lenovo com 74 Lenovo Support Web site 75 Help and service 75 Using the documentation and diagnostic programs 75 Calling for service 75 Using other services 76 Purchasing additional services 76 Appendix A Notices 77 Television output notice 78 European conforman...

Page 7: ... you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2010 2011...

Page 8: ...vi ThinkCentre User Guide ...

Page 9: ...cific model use the Setup Utility program See Chapter 4 Using the Setup Utility program on page 61 Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type Intel Core i3 microprocessor Intel Core i5 microprocessor Intel Pentium microprocessor Memory module s Supports up to two double data rate 3 dual inline memory modules DDR3 DIMMs Note...

Page 10: ...ctor One optional 9 pin serial port One optional card reader One optional ExpressCard slot One optional Personal System 2 PS 2 keyboard connector One optional PS 2 mouse connector One VGA IN connector Six Universal Serial Bus USB connectors Two audio connectors microphone connector and headphone connector Wireless keyboard and mouse available in some models For more information about I O features ...

Page 11: ...ouch screen once with your finger to make a single click To make a double click tap twice without pausing To make a right click tap the touch screen once and then hold your finger on the touch screen until a round circle is displayed Then lift your finger off the touch screen A context menu will be displayed where you can make selections Using the single touch feature The single touch feature enab...

Page 12: ...ter dimensions with a stand and frame foot Width 560 mm 22 05 inches Maximum height 421 9 mm 16 61 inches with a frame stand and frame foot 566 9 mm 22 32 inches with a lift stand Depth ranges from 109 mm 4 29 inches to 250 mm 9 84 inches varies by configuration Computer weight Maximum configuration as shipped 14 1 kg 31 09 lbs Touch screen dimensions Width 531 4 mm 20 92 inches Height 311 6 mm 12...

Page 13: ...nkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely For more information see Lenovo ThinkVantage Tools on page 73 ThinkVantage Productivity Center The ThinkVantage Productivity Center program guides you to a host of information sources and tools to help you set up under...

Page 14: ...on page 6 The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance See Lenovo Solution Center on page 70 for detailed information Lenovo ThinkVantage Toolbox Note Depending on the date when your computer was ...

Page 15: ...us software refer to the help system of your antivirus software Locating computer controls connectors and parts This section provides information to help you locate your computer controls connectors and parts Front view Figure 1 Front control and part locations on page 7 shows the locations of the controls and parts on the front of your computer Figure 1 Front control and part locations 1 Integrat...

Page 16: ... connector on the rear of your computer and the other end to the VGA connector on the second computer Use the monitor mode control on the front of your computer to switch your computer between computer mode and monitor mode The following table shows the functions of each control when your computer works in computer mode or monitor mode Icon Control Description Menu Open the main On Screen Display ...

Page 17: ...els 14 VGA IN connector 7 PS 2 mouse connector available in some models 15 ExpressCard slot available in some models 8 PS 2 keyboard connector available in some models Connector Description DisplayPort out connector Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector Ethernet connector Used to attach an Ethernet cable for a local area ...

Page 18: ...anner or a USB printer If you have more than eight USB devices you can purchase a USB hub which you can use to connect additional USB devices VGA IN connector Used to connect your computer to a VGA monitor connector on a second computer so that you can use your computer in monitor mode Component locations Figure 3 Component locations on page 10 shows the locations of the various components in your...

Page 19: ...cket 9 ExpressCard 23 Optical drive 10 Rear I O assembly 24 Power supply 11 Internal speaker 25 Integrated camera with microphone 12 Bluetooth module 26 Ambient light sensor 13 System fan 27 Multi touch board 14 Rear I O assembly cover 28 VESA frame Notes 1 denotes optional parts which are available in some models 2 Your computer might come with a frame stand or a lift stand For more information a...

Page 20: ...press slot 19 Hard disk drive power connector 6 Ambient light sensor cable connector 20 PS 2 keyboard and mouse connector 7 Bluetooth module cable connector 21 SATA connector 8 Wireless keyboard and mouse connector 22 SATA connector 9 Clear Complementary Metal Oxide Semiconductor CMOS Recovery jumper 23 Optical drive power connector 10 Battery 24 Low voltage differential signaling LVDS cable conne...

Page 21: ...a computer wall mount CAUTION If you wish to perform a self installation of a wall mounting unit for this product Lenovo recommends that you select a wall mount product that is certified by Underwriters Laboratories UL Intertek ETL the Canadian Standards Association CSA NRTL TUV Rheinland of North America TUV US or any other safety test laboratory that is recognized by the United States Occupation...

Page 22: ... the two cover release buttons on the computer cover as shown slide the computer cover toward the top of the computer and then lift the computer cover up to remove it from the chassis Figure 5 Removing the computer cover Removing or reinstalling the frame stand Your computer might come with a frame stand or a lift stand This section provides instructions on how to remove or reinstall the frame sta...

Page 23: ...rts replacement on page 50 Removing or reinstalling the lift stand Your computer might come with a lift stand or a frame stand This section provides instructions on how to remove or reinstall the lift stand For information about the frame stand see Removing or reinstalling the frame stand on page 14 To remove or reinstall the lift stand do the following 1 Remove all media from the drives and turn ...

Page 24: ...crews that secure the lift stand Keep the three screws and put them aside You will need them when installing the lift stand Remove the lift stand from the computer Figure 7 Removing the lift stand 16 ThinkCentre User Guide ...

Page 25: ...nt go to Completing the parts replacement on page 50 Removing or reinstalling the rear I O assembly cover This section provides instructions on how to remove or reinstall the rear I O assembly cover To remove or reinstall the rear I O assembly cover do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical...

Page 26: ...to Completing the parts replacement on page 50 Removing or reinstalling the VESA frame cover To remove or reinstall the VESA frame cover do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the ...

Page 27: ...ices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 13 4 Remov...

Page 28: ...er piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 50 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy ...

Page 29: ...nent locations on page 10 5 Open the retaining clips If you are replacing an old memory module open the retaining clips and remove the old memory module as shown Figure 12 Removing the memory module 6 Insert the notched end 2 of the new memory module into the slot 1 Press the memory module firmly and pivot the memory module until it snaps into place Make sure that the memory module is secured in t...

Page 30: ...onfiguration information including passwords are lost An error message will be displayed when you turn on the computer Refer to the Lithium battery notice in the ThinkCentre Safety and Warranty Guide for information about replacing and disposing of the battery To replace the battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconne...

Page 31: ...cement on page 50 Replacing the hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the h...

Page 32: ...rd disk drive bracket properly to remove the hard disk drive out of the bracket 6 To install the new hard disk drive into the bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board 5 on the bottom of the hard disk drive Figure 17 Installing the hard disk drive into the bracket 24 ThinkCentre U...

Page 33: ...racket into the hard disk drive bay Press the handle of the hard disk drive bracket downward until it is secured by the two tabs 1 Figure 19 Installing the hard disk drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 50 Chapter 2 Installing or replacing hardware 25 ...

Page 34: ...ll media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer co...

Page 35: ...pport This section provides instructions on how to replace the heat sink CAUTION The heat sink might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrica...

Page 36: ...5 Remove the fan duct by pressing the two tabs 1 inward and then pivoting the fan duct upward Figure 22 Removing the fan duct 28 ThinkCentre User Guide ...

Page 37: ...ing the heat sink 8 Position the new heat sink on the system board so that the four screws are aligned with the corresponding holes in the system board 9 Follow this sequence to install the four screws to secure the heat sink as shown in Figure 23 Removing the heat sink on page 29 a Partially tighten screw 1 then fully tighten screw 2 and then fully tighten screw 1 b Partially tighten screw 3 then...

Page 38: ...bles that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 13 4 Remove the fan duct and the heat sink from the system board See Replacing the heat sink on page 27 5 Lif...

Page 39: ...op anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Figure 24 Removing the microprocessor 7 Make sure that the small handle is in the raised position and the microprocessor retainer is fully open Chapter 2 Installing or replacing hardware 31 ...

Page 40: ... installation or replacement go to Completing the parts replacement on page 50 Replacing the WI FI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support Th...

Page 41: ...e system board 8 Install the two screws to secure the new WI FI card to the system board 9 Connect the two cables to the new WI FI card What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 50 Replacing the Bluetooth module Attention Do not open your computer or attempt any rep...

Page 42: ...gure 27 Removing the Bluetooth module 8 Position the new Bluetooth module into the computer front bezel and then press the new Bluetooth module downward until it is secured into place 9 Connect the new Bluetooth module cable to the system board See System board part and connector locations on page 12 10 Reinstall the rear I O assembly cover See Removing or reinstalling the rear I O assembly cover ...

Page 43: ... multi touch board and then lift the multi touch board off the computer main bracket Figure 28 Removing the multi touch board 7 Align the screw holes in the new multi touch board with those in the computer main bracket and then install the two screws to secure the multi touch board 8 Connect the new multi touch board cables to the system board and the multi touch screen See System board part and c...

Page 44: ...over on page 13 4 Locate the ambient light sensor in the computer See Component locations on page 10 5 Carefully remove the two screws 1 that secure the ambient light sensor and then lift the ambient light sensor out of the computer Figure 29 Removing the ambient light sensor 6 Disconnect the ambient light sensor cable from the system board 7 Align the screw holes in the new ambient light sensor w...

Page 45: ...and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 13 4 Locate the ExpressCard in the computer See Component locations on page 10 5 Careful...

Page 46: ...isconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 13 4 Remove the rear I O assembly cove...

Page 47: ...our computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the integrated camera with microphone Note The integrated camera with microphone is available only in some models To replace the integrated camera with microphone do the following 1 Remove all media from the drives and turn off all attach...

Page 48: ...he parts replacement on page 50 Replacing the microprocessor fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructio...

Page 49: ... microprocessor fan assembly off the system board Figure 33 Removing the microprocessor fan assembly 9 Position the new microprocessor fan assembly on the system board and align the three screw holes in the new microprocessor fan assembly with those in the system board 10 Install the three screws to secure the microprocessor fan assembly to the system board 11 Connect the microprocessor fan assemb...

Page 50: ...lace a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 13 4 Locate the card reader in the computer See Component locations on page 10 5 Disconnect the USB cable from the card reader 6 Remove the two screws t...

Page 51: ... or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 13 4 Remove the rear I O assembly cover See Removing or reinstalling the rear I O assembly cover on page 17 5 Locate the rear I O assembly See Component locations on page 10 6...

Page 52: ...des instructions on how to replace the right I O assembly To replace the right I O assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your comput...

Page 53: ...r remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply do the following 1 Remove all media from the d...

Page 54: ...ter main bracket Install the four screws to secure the new power supply 11 Route the new power cord connector cable and then position the power cord connector bracket on the bottom of the computer main bracket 12 Align the two screw holes in the power cord connector bracket with those in the computer main bracket and install the two screws to secure the power cord connector bracket 13 Connect the ...

Page 55: ...e any media from the drives Then turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Locate the keyboard connector Note Your keyboard might be connected to a PS 2 keyboard connector 1 or a USB connector 2 Figure 38 Keyboard connectors 4 Disconnect the failing keyboard from the computer 5 Connect a new keyboard to the appropriate connector on the co...

Page 56: ...omputer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the mouse Replacing the PS 2 or USB mouse To replace the PS 2 or USB mouse do the...

Page 57: ...omputer 6 Reconnect all power cords to electrical outlets Replacing the wireless mouse To replace the wireless mouse do the following 1 Disconnect the USB dongle from your computer Then take away your failing wireless mouse 2 Remove the new wireless mouse from the package 3 Remove the USB dongle from the compartment of the new wireless mouse and correctly install the batteries for the mouse Then c...

Page 58: ...einstall the computer cover and reconnect cables To reinstall the computer cover and reconnect cables do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Component locations on page 10 for the locations of various components in your computer 2 Make sure that the cables are routed correctly before reins...

Page 59: ...es the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device driver files Basic security features There...

Page 60: ...you are prompted to type the password The computer cannot be used until a valid password is typed in Refer to Chapter 4 Using the Setup Utility program on page 61 for more information Erasing lost or forgotten passwords clearing CMOS This section provides instructions on how to erase lost or forgotten passwords such as a user password To erase a lost or forgotten password do the following 1 Remove...

Page 61: ... 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 3 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Close the computer cover and connect the power cord See Completing the parts replacement on page 50 Chapter 2 Installing or replacing hardware 53 ...

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Page 63: ...iled As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important ...

Page 64: ...rosoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery p...

Page 65: ...ion For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 57 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations ...

Page 66: ...e to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring your hard disk drive to the factory default settings you might have to reinstall device drivers for some devices See Installing or reinstalling device drivers on page 59 2 Some computers...

Page 67: ...cal drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts If you have created a rescue medium using a USB hard disk drive do the following to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup...

Page 68: ...e device driver Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 58 Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default s...

Page 69: ...rogram opens Note If a password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 61 Viewing or changing settings The Setup Utility program menu lists various items about the system configuration settings To view or change the settings start the Setup Utility program See Starting the Setup Utility ...

Page 70: ...o change any configuration settings you must use your administrator password Power on password After you have set a power on password using the Set Power On Password option a password prompt is displayed each time you turn on the computer You cannot use the computer until a valid password is typed in For more information about how to set a password see Setting changing or deleting a password on pa...

Page 71: ...s Esc several times 5 Press F10 to save the new settings and exit the Setup Utility program Notes a If you do not want to save the new settings select Exit Discard Changes and Exit b If you want to return to the default settings press F9 or select Exit Load Optimal Defaults Selecting a startup device If your computer does not start up from a device such as a hard disk drive or the disc in an optic...

Page 72: ... and exit the Setup Utility program Notes a If you do not want to save the new settings select Exit Discard Changes and Exit b If you want to return to the default settings press F9 or select Exit Load Optimal Defaults Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times ...

Page 73: ... with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most ...

Page 74: ...ower to your computer is interrupted while the POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following procedure commonly called Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected ...

Page 75: ...mputer cover and reconnect all cables and power cords that were disconnected See Completing the parts replacement on page 50 12 Turn on the computer to restart the operating system Chapter 5 Updating system programs 67 ...

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Page 77: ...e latest service and support telephone numbers from the Lenovo Support Web site at http www lenovo com support Symptom Action The computer does not start when you press the power switch Verify that The power cord is correctly connected to the rear of the computer and to a working electrical outlet The power indicator on the front of the computer is on The computer voltage matches the voltage avail...

Page 78: ...d the date when your computer was manufactured Lenovo provides one of the following diagnostic solutions Lenovo Solution Center used when the Windows operating system is running normally Lenovo ThinkVantage Toolbox used when the Windows operating system is running normally PC Doctor for Rescue and Recovery used when you cannot start the Windows operating system Notes 1 You can also download the PC...

Page 79: ...octor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspace on your Lenovo computer Use the PC Doctor for Rescue and Recovery program if you are unable to start the Windows operating system To run the PC Doctor for Rescue and Recovery program from the Rescue and Recovery workspace do the following 1 Turn off the computer 2 Repeatedly press and release the F11 key ...

Page 80: ...ic program opens 5 Follow the instructions on the screen to run the desired diagnostic test For additional help press the F1 key 6 Remove the diagnostic disc from the optical drive after completing the diagnostic test Cleaning an optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a LED and an optical sensor to navigate the pointer If the pointer...

Page 81: ... Reader program preinstalled on your computer If the Adobe Reader program has not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Support Web site at http www lenovo com support 3 If you want to install a different language v...

Page 82: ...nts tab or the Index tab or use the Search tab to find a particular word or phrase Safety and warranty The ThinkCentre Safety and Warranty Guide that came with your computer contains information about safety warranty service and support phone numbers CRUs and other notices and information resources Before using the information in this manual and the product it supports be sure to read and understa...

Page 83: ... you identify hardware problems For instructions on using the diagnostic programs see Diagnostic programs on page 70 You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The f...

Page 84: ...ughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certa...

Page 85: ...publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenov...

Page 86: ...e de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum mas enviados à pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais devidamente certificadas pelos orgãos ambientais de acordo com a legislação local A Lenovo possui um canal espe...

Page 87: ...cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential...

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Page 89: ... 59 diagnostic programs troubleshooting 69 diagnostics programs using 75 DisplayPort out connector 9 documentation using 75 drivers device 51 E environment operating 5 Ethernet 2 Ethernet connector 9 exiting Setup Utility program 64 expansion 2 ExpressCard replacing 37 external options installing 13 F features 1 flashing the BIOS 65 frame stand 14 removing 14 G getting help 73 information 73 servi...

Page 90: ... replacing 43 recovering a POST BIOS update failure 66 software 55 recovery boot block 66 operations backup and 56 problems solving 60 recovery media creating and using 55 reinstalling device drivers 59 removing computer cover 13 replacing ambient light sensor 35 battery 22 Bluetooth module 33 card reader 42 ExpressCard 37 hard disk drive 23 heat sink 27 integrated camera with microphone 39 intern...

Page 91: ...enter 73 trademarks 79 troubleshooting basic 69 troubleshooting diagnostic programs 69 U updating flashing the BIOS 65 system programs 65 updating flashing the BIOS 66 USB connector 10 using a rescue medium creating and 58 diagnostic programs 75 documentation 75 other services 76 passwords 61 Setup Utility program 61 V VESA frame 19 removing 19 VGA IN connector 10 video subsystem 1 viewing and cha...

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