Committed
Repair
6 hours or 24 hours: The time period between the service request registration in Lenovo’s call
management system and the restoration of the product to conformance with its specification by a
Service Technician.
Term
Description
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Parts delivered or technician installed parts from next business day to 4 or 2 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Committed Repair Service
Committed Repair Services enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and
are available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
24x7x6: Service performed 24 hours per day, 7 days per week, within 6 hours
24x7x24: Service performed 24 hours per day, 7 days per week, within 24 hours
YourDrive YourData
Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures your data is
always under your control, regardless of the number of drives that are installed in your Lenovo
system. In the unlikely event of a drive failure, you retain possession of your drive while Lenovo
replaces the failed drive part. Your data stays safely on your premises, in your hands. The YourDrive
YourData service can be purchased in convenient bundles with Lenovo warranty upgrades and
extensions.
Regulatory compliance
The D1224 drive enclosures for SAP HANA conform to the following regulations:
BSMI CNS 13438, Class A; CNS 14336 (Taiwan)
CCC GB 4943.1, GB 17625.1, GB 9254 Class A (China)
CE Mark (European Union)
CISPR 22, Class A
EAC (Russia)
EN55022, Class A
EN55024
FCC Part 15, Class A (United States)
ICES-003/NMB-03, Class A (Canada)
IEC/EN60950-1
KC Mark (Korea)
NOM-019 (Mexico)
Reduction of Hazardous Substances (ROHS)
UL/CSA IEC 60950-1
VCCI, Class A (Japan)
RAID controllers
Lenovo Storage D1224 Drive Enclosure for SAP HANA
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