Remote Technical Support Services (RTS)
RTS provides comprehensive technical call center support for covered servers, storage, operating
systems, and applications. Providing a single source for support of hardware and software issues,
RTS can reduce problem resolution time, decreasing the cost to address technical problems and
increasing uptime. Offerings are available for Windows, Linux, IBM Systems Director, VMware,
Microsoft business applications, and Lenovo System x storage devices, and IBM OEM storage
devices.
Regulatory compliance
The server conforms to the following standards:
ASHRAE Class A3
FCC - Verified to comply with Part 15 of the FCC Rules Class A
Canada ICES-004, issue 3 Class A
UL/IEC 60950-1
CSA C22.2 No. 60950-1
NOM-019
Argentina IEC 60950-1
Japan VCCI, Class A
IEC 60950-1 (CB Certificate and CB Test Report)
China CCC (GB4943); (GB9254, Class A); (GB17625.1)
Taiwan BSMI CNS13438, Class A; CNS14336
Australia/New Zealand AS/NZS CISPR 22, Class A
Korea KN22, Class A, KN24
Russia/GOST ME01, IEC 60950-1, GOST R 51318.22, GOST R 51318.249, GOST R 51317.3.2,
GOST R 51317.3.3
CE Mark (EN55022 Class A, EN60950-1, EN55024, EN61000-3-2, EN61000-3-3)
CISPR 22, Class A
TUV-GS (EN60950-1/IEC 60950-1, EK1-ITB2000)
Top-of-rack Ethernet switches
Flex System Enterprise Chassis
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