Lenovo 63664DU - ThinkPad X60 Tablet 6366 Supplementary Manual Download Page 1

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ThinkPad

X60

Tablet

Service

and

Troubleshooting

Guide

Summary of Contents for 63664DU - ThinkPad X60 Tablet 6366

Page 1: ...ThinkPad X60 Tablet Service and Troubleshooting Guide ...

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Page 3: ...ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 4: ... All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program unde...

Page 5: ...r hibernation problems 20 Computer screen problems 21 Battery problems 23 A hard disk drive problem 24 Fingerprint authentication problems 24 A startup problem 25 Other problems 25 Starting BIOS Setup Utility 25 Chapter 4 Recovery options 27 Introducing Rescue and Recovery 27 Restoring factory contents 27 Recovering data 28 Chapter 5 Upgrading and replacing devices 29 Replacing the battery 29 Upgr...

Page 6: ...Index 63 iv ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 7: ...apter in contact with any part of your body while using it Never use the ac adapter to warm your body Extended contact with your body even through clothing may cause a skin burn Route the cables of an ac adapter a mouse a keyboard a printer or any other electronic device or communication lines so that they cannot be walked on tripped over pinched by your machine or other objects or in any way subj...

Page 8: ...and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electr...

Page 9: ...configure preloaded features and tools or solve problems To open Access Help click Start move the pointer to All Programs then to ThinkVantage Click Access Help Productivity Center provides an easy access to software tools and key Lenovo sites eliminating the need to carry other reference manuals around To open Productivity Center press the blue ThinkVantage button on your keyboard For more inform...

Page 10: ...tivity Center and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace which runs independently of the Windows operating system and is hidden from it Finding information 2 ThinkPad X60 Tablet Service an...

Page 11: ...dapter to warm your body Extended contact with your body even through clothing may cause a skin burn v Route the cables of an ac adapter a mouse a keyboard a printer or any other electronic device or communication lines so that they cannot be walked on tripped over pinched by your machine or other objects or in any way subjected to treatment that could disturb the operation of your computer Applyi...

Page 12: ...cal drive before closing the tray v When installing your hard disk diskette or optical drive follow the instructions shipped with your hardware and apply pressure only where needed on the device Take care in setting passwords v Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service provider will not reset it and you might have to replace your system boar...

Page 13: ...ocessed v If you use your finger to input to the touch panel touch only one point at a time If you touch several points simultaneously the input will not be processed correctly v With the touch panel gradually a discrepancy may start to appear between the point you touched with your finger during the finger point and its actual position on the screen To avoid this regularly correct the accuracy of...

Page 14: ...ty could damage the device PC Card Smart Card Memory Card such as xD Picture Card SD Card Memory Stick and MultiMediaCard Memory module v When transferring data to or from a Flash Media Card such as an SD card do not put your computer in standby or hibernation mode before the data transfer is complete To do so might cause damage to your data Cleaning the cover of your computer Occasionally clean y...

Page 15: ... water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Cleaning the touch panel display 1 To remove fingerprints etc from the touch panel display use a dry soft lint free cloth A piece of absorbent cotton will also serve the purpose Do not apply solvent...

Page 16: ...e reader is dirty or stained v The surface of the reader is wet v The reader often fails to enroll or authenticate your fingerprint Caring for your ThinkPad computer 8 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 17: ...password problem 19 Keyboard problems 19 Pointing device problems 20 Standby or hibernation problems 20 Computer screen problems 21 Battery problems 23 A hard disk drive problem 24 Fingerprint authentication problems 24 A startup problem 25 Other problems 25 Starting BIOS Setup Utility 25 Note See Access Help if your system is running and Access Help is accessible This chapter presents information...

Page 18: ... Access Help Where can I find the detailed specifications for my machine See http www lenovo com think support I need to upgrade a device or I need to replace one of the following the hard disk drive the PCI Express Mini Card the Modem Daughter Card memory the keyboard or the palm rest See the Appendix B Customer Replaceable Units CRUs on page 49 section of this Guide for the list of Customer Repl...

Page 19: ...C Doctor For more information about PC Doctor for Windows see the Help for the program Attention Running any tests can take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running When preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician ...

Page 20: ... information about PC Doctor press F1 to go to the Help or online manual for the program by pressing F1 Troubleshooting If you do not find your problem here see Access Help The following section only describes problems that might prevent you from accessing this help system Error messages Notes 1 In the charts x can be any character 2 The version of PC Doctor referred to here is PC Doctor for Windo...

Page 21: ...onfirm the supervisor password and try again To clear the error enter the BIOS Setup Utility 01C8 More than one modem devices are found Remove one of them Press Esc to continue Remove either a Modem Mini PCI Card or a Modem Daughter Card Otherwise press Esc to ignore the warning message If this does not solve the problem have the computer serviced 01C9 More than one Ethernet devices are found Remo...

Page 22: ...C Doctor 0250 System battery error The backup battery which is used to preserve the configuration information such as the date and time while the computer is turned off is depleted Replace the battery and run BIOS Setup Utility to verify the configuration If you still have a problem have the computer serviced 0251 System CMOS checksum bad The system CMOS might have been corrupted by an application...

Page 23: ...sktop Area Access Predesktop Area 3 Set this item to Disabled 4 Save and exit v If the above fails 1 Press Enter 2 Double click RECOVER TO FACTORY CONTENTS and follow on screen instructions Note This will permanently erase the entire contents of the hard disk and then restore software preinstalled by Lenovo Press F1 to open BIOS Setup Utility or Enter to start the Predesktop Area If the computer s...

Page 24: ...ore the system configuration to what it was before your computer entered hibernation mode v If the memory size has been changed re create the hibernation file Operating system not found Verify the following v The hard disk drive is correctly installed v A startable diskette is in the diskette drive If you still see the same error message check the boot sequence using the BIOS Setup Utility EMM386 ...

Page 25: ...s error 0188 Invalid RFID serialization information area 0189 Invalid RFID configuration information area 0192 System Security Embedded Security hardware tamper detected 0260 System timer error 0270 Real time clock error 02D0 System cache error 02F4 EISA CMOS not writable 02F5 DMA test failed 02F6 Software NMI failed 02F7 Fail safe timer NMI failed Fan error Thermal sensing error Solving computer ...

Page 26: ... computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps Solution Make sure that the memory card is installed correctly If it is but the screen is still blank and you hear five beeps have the computer serv...

Page 27: ... take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Keyboard problems Problem All or some of the keys on the keyboard do not work Solution v If the problem occurred immediately after the computer returned from standby mode enter the power on password if one ...

Page 28: ...Center Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in the Device Manager window and make sure that the PS 2 TrackPoint driver is installed Standby or hibernation problems Problem The computer enters standby mode immediately after Power on self test POST the standby indicator light turns on Solution Make sure that v The battery is charged v The o...

Page 29: ...lank Solution Check whether an external monitor was disconnected or turned off while the computer was in standby mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from the standby mode When resuming the computer from the standby mode without attaching the external monitor or turning it on and the computer display remains blank press F...

Page 30: ...Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen v If you are using the ac adapter or using the battery and the battery status indicator is on is green press Fn Home to make the screen brighter v If the standby status indicator is on is green press Fn to resume from the stand...

Page 31: ...Troubleshoot button 7 Click the Monitor tab 8 Make sure the information is correct 9 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshoot button Problem A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game app...

Page 32: ...ving section in Access Help A hard disk drive problem Problem The hard disk drive does not work Solution In the startup menu in BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order list If it is included in the Excluded from boot order list the hard disk drive is disabled Select the entry for it in the list and press the x key This moves the entry to the Boo...

Page 33: ...oblem The computer does not start from a device you want Solution See the Startup menu of the BIOS Setup Utility Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the startup menu in the BIOS Setup Utility make sure that the device is included in the B...

Page 34: ... You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information see the on board help Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed 7 Change the items you wish to change To change the...

Page 35: ... recovery CD or a Windows CD with your computer Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that Lenovo preinstalled ...

Page 36: ... button The Rescue and Recovery workspace opens 4 Click Restore your system and follow the instructions on the screen Recovering data If you performed a backup operation using the Rescue and Recovery program you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time These backups might be stored on your hard disk or a network drive o...

Page 37: ...nter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card or Secure Digital Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery lock to the unlock position Copyright Lenovo 2006 29 ...

Page 38: ... out and lift up the battery 2 5 Align the rubber feet of the fully charged spare battery with the rubber feet on the computer then gently push the battery into the space Replacing the battery 30 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 39: ...rd disk drive with one of greater capacity You can purchase a new hard disk drive from your reseller or Lenovo marketing representative Notes 1 Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping 2 The ThinkVantage Rescue and Recovery workspace and the Product Recovery program ...

Page 40: ... copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery 4 Remove the screw...

Page 41: ...d disk drive into the hard disk drive bay then firmly install it 9 Insert 1 and reinstall the hard disk cover 2 then secure it with the screw 3 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and the cables to the computer Upgrading the hard disk drive Chapter 5 Upgrading and replacing devices 33 ...

Page 42: ...g beep will sound when you try to start the computer To install an SO DIMM do the following 1 Touch a metal table or a grounded metal object This action reduces any static electricity in your body that could damage the SO DIMM Do not touch the contact edge of the SO DIMM 2 Turn off the computer then disconnect the ac adapter and all cables from the computer 3 Close the computer display and turn th...

Page 43: ...lled correctly do as follows 1 Turn the computer on 2 While the To interrupt normal startup press the blue ThinkVantage button message is displayed at the lower left of the screen press the ThinkVantage button The Rescue and Recovery screen opens 3 Click Access BIOS The System Restart Required window is displayed 4 Click Yes The computer restarts and the BIOS Setup Utility screen opens The Install...

Page 44: ...Replacing memory 36 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 45: ...on please contact the Customer Support Center at the phone number s listed in Worldwide telephone list on page 44 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The address for the Personal Computing home page is http www lenovo com think You can find support information for your ThinkPad compu...

Page 46: ...lenovo com think support and click Warranty then follow the instructions on the screen See your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensur...

Page 47: ...ty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fe...

Page 48: ...40 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 49: ... and 1 year on labor means that Lenovo provides warranty service without charge for a parts and labor during the first year of the warranty period and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period Machine...

Page 50: ... year Battery pack and Tablet Digitizer Pen 1 year 7 1 6367 US Canada Latin America Brazil Argentina and Australia Parts and Labor 4 years Battery pack and Tablet Digitizer Pen 1 year 6 1 Japan Parts and Labor 1 year Battery pack and Tablet Digitizer Pen 1 year 6 1 Others Parts and Labor 4 years Battery pack and Tablet Digitizer Pen 1 year 7 1 6368 All Parts and Labor 4 years Battery pack and Tabl...

Page 51: ...rn instructions and a container are shipped with the replacement CRU and 2 you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement 2 On site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disass...

Page 52: ...EasyServ or EasyServ in some countries To obtain warranty service contact a Service Provider In Canada or the United States call 1 800 IBM SERV 426 7378 In other countries see the telephone numbers below Worldwide telephone list Phone numbers are subject to change without notice For the most current phone numbers go to http www lenovo com support phone Country or Region Telephone Number Africa Afr...

Page 53: ...l enquiry hotline 0800 336 Cantonese English Mandarin Colombia 01 800 952 0466 Spanish Costa Rica 800 011 1029 Spanish Croatia 0800 0426 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark Up and running support 4520 8200 Warranty service and support 7010 5150 Danish Dominican Republic Toll Free 1 866 434 2080 Spanish Ecuador 1 800 426911 Spanish El Salvador 800 6264 Spanish Estonia 386 61...

Page 54: ...Italian Japan ThinkPad Products Toll Free 0120 20 5550 International 81 46 266 4716 Both of the above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answer Please say English support please and your call will be transferred to an English speaking operator Korea 1588 5801 Korean La...

Page 55: ... 1217 Slovenia 386 1 4796 699 Spain 91 714 7983 0901 100 000 Spanish Sri Lanka 94 11 2448 442 English Sweden Up and running support 08 477 4420 Warranty service and support 077 117 1040 Swedish Switzerland Up and running support 058 333 0900 Warranty service and support 0800 55 54 54 German French Italian Taiwan 886 2 8723 9799 0800 000 700 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 4463 20...

Page 56: ...y or Region Telephone Number Vietnam For northern area and Hanoi 84 4 843 6675 For southern area and Ho Chi Minh City 84 8 829 5160 English Vietnamese 48 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 57: ...power cord X TrackPoint cap X Memory X X X X Tablet Digitizer Pen X X Snap on bracket X X X Tier 2 CRUs Keyboard X X X You can find instructions for replacing CRUs in Access Help To open Access Help click Start move the pointer to All Programs then to ThinkVantage Click Access Help If you are unable to access these instructions or if you have difficulty replacing a CRU you can use either of the fo...

Page 58: ...v The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page 44 50 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 59: ...andom access memory DRAM Storage device v 2 5 inch hard disk drive Display The color display uses TFT technology with the TouchPanel feature on some models v Size 12 1 inch Resolution LCD 1024 by 768 or 1400 by 1050 External monitor Up to 2048 by 1536 v Brightness control v Fingerprint reader on some models Keyboard v 85 key 86 key or 90 key v TrackPoint v Fn key function v ThinkVantage button v V...

Page 60: ...ght 25 4 to 33 0 mm 1 0 to 1 3 in Environment v Maximum altitude Operating non operating 3048 m 10000 ft Storage 12192 m 40000 ft v Temperature At altitudes up to 2438 m 8000 ft Operating 5 to 35 C 41 to 95 F Non operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 ...

Page 61: ...ndrical battery pack Nominal voltage 14 4 V dc Capacity 2 0 AH v ThinkPad X60 Tablet 8 Cell Lithium ion Li Ion battery pack Nominal voltage 14 4 V dc Capacity 4 55 AH Battery life v For detailed information on battery life see the Power Manager Gauge in the task tray Specifications Appendix C Features and Specifications 53 ...

Page 62: ...Specifications 54 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 63: ...C 27709 U S A Attention Lenovo Director of Licensing LENOVO GROUP LTD PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this stat...

Page 64: ... verify the applicable data for their specific environment Electronic emissions notices The following information refers to ThinkPad X60 Tablet machine type 6363 6364 6365 6366 6367 and 6368 Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to...

Page 65: ...apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to elect...

Page 66: ...ble to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com lenovo environment Notice for US users California Perchlorate Information Products containing CR manganese dioxide lithium coin cell batteries may contain perchlorate P...

Page 67: ...under this offer does not include software upgrades or technical support and is subject to the terms and conditions of the IBM International Program License Agreement IPLA that accompanies the software Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA For further information regarding the IBM IPLA visit ...

Page 68: ...auld Scotland G68 9JX To inquire about an order contact ibm_smartsuite modusmedia com In Asia Pacific Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road 03 10 14 Technopark at Chai Chee Singapore 469000 Fax 65 6448 5830 To inquire about an order contact Smartsuiteapa...

Page 69: ...Lotus 1 2 3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Other company product or service names may be trademarks or service marks of others Appendix D Notices 61 ...

Page 70: ...62 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 71: ...ternational Warranty Service 39 K keyboard cleaning 7 problems 19 M memory upgrading 34 miscellaneous problems 25 N notice electronic emissions 56 EU environmental 58 for US users 58 P password problems 19 setting 4 PC Doctor for Windows 11 pointing device problems 20 power management problems 20 preventing problems 10 problem solving 10 problems battery 23 problems continued computer screen 21 di...

Page 72: ...ontinued tips 5 trademarks 60 troubleshooting 12 U upgrading devices 10 29 upgrading hard disk 31 upgrading memory 34 W warranty information 11 41 Web help 37 64 ThinkPad X60 Tablet Service and Troubleshooting Guide ...

Page 73: ......

Page 74: ...Part Number 42T8330 Printed in China 1P P N 42T8330 ...

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